Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Do not go with Frontier. The worst internet connection, lack of customer care and follow up with…read moreANY issue...and we just had a call escalated after 1hr 50 minutes of having a technician attempt to trouble shoot the issue of slow-no internet. The "supervisor" was not listening to our issues and concerns and then said we were not using the proper speed test (even though we told him multiple times we are using the frontier speed test the other tech sent us, along with multiple other speed tests to test our wi-fi). He kept saying "your neighbors are probably blocking your signal." WHAT?!? The eero is 3 feet away from our TV. He kept repeating and repeating the same thing. The worst company-frontier/verizon.Quality and service 0/5 stars.

We have 3 separate phone lines on our ranch and if we're lucky 2 work at any given time. Usually…read moreone is dead, one has unbearable static and one ~works, usually with some noise. Occasionally one is great, but as soon as they work on the other lines, that's ruined. We only keep them for emergencies but have zero faith they'll save the day. GAR-BAAAAAAGE.

Maurice Makoyan did a great job at getting the job done and repositioning devices from kitchen to…read moreliving room. Very helpful and communicative! Thank you Maurice for your assistance and help 10/10 experience. Set up is great, wires are neatly placed and positioned. Internet service is at 100%

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

I recently received assistance from Danielle N, and he is absolutely amazing at what he does! He…read morewas extremely knowledgeable, effortlessly resolving my questions, and incredibly courteous throughout the entire process. Customer service like this is rare to find these days, and Danielle is quite honestly the reason I continue to stick with Xfinity. Highly recommend working with him if you get the chance!

It is unfortunate to say, Saturday, May 2nd 2026 I witnessed an employee and manager (both…read morebilingual, Spanish) disrespectfully speak down to a customer. They laughed at her, raised their voice at her and informed her if she didn't like the service to basically go elsewhere and or call headquarters to complain and told her to do their job as they laughed at her. The customer was shocked The customer replied- why are you rushing me, speaking down to me, not caring to assist and raising your voice at me. Very disappointing, NO accountability and poor customer service. I hope this scenario is reported and the manager/team member are evaluated for their capacity to assist in customer service. We have many options for services elsewhere. Yet, we choose Xfinity. I hope these employees realize they have a job due to us, the customers.

Finally getting fed up with Comcast, I made the switch to Willoweb, a local internet service…read moreprovider. The communication between Ashley and myself was nothing short of professional. She answered all my questions and ensured there would be a smooth transition of ISPs. Leslie installed my router. He was professional and courteous. The install was quick and before I knew it I was experiencing faster internet. For someone who enjoys multitasking (playing video games and watch Netflix) - this was important. I appreciate that they allowed me the option to pay my invoice annually. They also schedule maintenance at off hours as to not disrupt peoples day. I have been with Willoweb since January of 2025 and am wishing I had made the switch earlier.

Willow Webb has been an amazing service for me and my wife at the Sunsweet Apartments. Ashleigh and…read moreher team have been very responsive if there has been any issues and great customer service I recommend if you're in the area and have access to Willoweb that you utilize the service.

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

Great service from Shreyash and Esteban!! They are so nice, friendly and efficient! Not to mention…read moresuper knowledgeable!!

I made an appointment to upgrade my phone. I went in 10 minutes early to check-in. They were right…read moreon time when it came to speak with someone. I had a model in mind that was on display but it was out of stock. Instead of offering to order it or have it shipped or any alternatives the lady told me to just go across the street to Best Buy. lol. She didn't pull up her tablet to double check or do anything else so the whole interaction was very dismissive and lasted a minute. Ok, whatever you don't want my business today. A few days later I came back because the phone was showing as in-stock for local pickup. The other employee spent some time looking for options and promos I could get and I left with better phone. They seem more enthusiastic setting up new lines probably for commission, not so much if you're just trying to get an upgrade for an existing line, even as long lasting customer.

A couple of days ago, my fiber router started flashing red on the button that is usually solid…read morewhite. This usually occurs when there is a power outage of at least a few seconds, and as Jorge and Johnny (see previous reviews) said in the past, the router should reset itself within half an hour under those circumstances. This time it did not reset, so I called AT&T Customer Service and spoke with a lovely young woman named Ron. She ran some tests from her end, then had me perform several tests (unplugging the cord to the wall and the router, waiting and plugging them back in, and also pushing the tiny red reset button on the back of the router for 15 seconds). Nothing worked. She then set up a technician appointment to come to my house which would have taken place this morning. However, later the day the problem first occurred I noticed that the light was once again solid white, and I was able to use the internet etc. so I canceled the appointment. I shouldn't have done that because there was no streaming ability. The network details showed that it was likely I was using the connected Ethernet to access - the Wi-Fi was "on" but not allowing any streaming. I also could not locate the server name on the network list so I could log on. I called again the next day and spoke to a very nice young man named Mark, explained the tests that Ron had done, and said it wasn't necessary to redo them, just set up another appointment which I would keep; he did that with kindness and i felt that he cared about my issue. Today was the appointment; Raymond Mirandilla, a very experienced and kind gentleman, came and as soon as he saw the red flashing button, he said he knew what was wrong. It turned out that the signal coming from outside my house was set way too high, and this is the reason for the problem. He was able to fix the issue, and we tested everything, including streaming capability to my AppleTV. Raymond was thorough and explained everything afterward - that's why I was able to describe what he did (see above). If I ever need service from AT&T in the future I will be asking for Raymond's excellent expertise! Thanks, Raymond - I hope you are recognized for everything you do for all your customers, with a raise in pay!

I requested service where I rent with approval from my landlord, they came out, were super friendly…read more& let me know they couldn't do the install due to the location & no hookups, but possibly at a later date it could work. They said they would be in touch. I was patiently waiting for follow up, and a couple months later it was installed to the main house. I guess a representative checked in one day when I was not there, the front house took advantage of the new account that I tried to set up & had service installed leaving me to have to find another company.