The 5 stars go directly to the amazing customer service I received from the team at Verizon Arden Fair Mall store #2050. I want to give a huge thank you to Mikayla, who went above and beyond to help me solve a login issue with my My Verizon account. I had already tried getting help from another different Verizon location over three times I even call directly to verizon, and no one was able to fix the problem. I came into this store ready to cancel all my contracts out of frustration. But Mikayla completely changed my experience. She patiently worked for over an hour, making calls and troubleshooting until the issue was fully resolved (my phone was a very old version). On top of that, she helped me get a great deal on a new phone. Her dedication and professionalism were far beyond my expectations. I also want to thank her coworker, who spoke my language and made the whole experience even more comfortable -- it really meant a lot. These two showed what real teamwork and excellent customer service look like. Verizon, please recognize this team -- they absolutely deserve a raise! read more

I have been with Verizon for 20 years. I have the credit card, the home internet and 3 lines. Recently went into the store to get a sim card and they gave me a new internet router cause the one I had was being phased out. I have a recording where the rep says I will not be charged at all. We'll I was. Called up and they could give me a 32 dollar discount for 2 years....lol...so I got a mint mobile account to port a number and they sent the attached notification. Did they honor it, nope, I got the runaround and told that I needed to click on it. I said I did and it went to a home page. Now everything is lost apparently. I am so disappointed. read more

Verizon - Here is the notification I received when I ported my number. - Mobile Phones Near Me - Sacramento, California

I had the most wonderful experience with Randy B at the Arden Fair location! He was extremely nice, informative and helpful with my phone upgrade experience. What is typically a daunting task became actually enjoyable with his help. Highly recommend!! Side note: He deserves a raise! read more

Verizon shut off my phone service even though my bill (automatic payment) had been paid. It was Verizon's error, but I was not even notified that service was being shut off. Phone rep service was no help because I forgot my pin#, so I had to go to the store. After waiting for more than an hour, the salesperson's demeanor bordered on downright rude. He got the phone turned back on and re-set my pin, but made an already unpleasant experience even more unpleasant. read more

Michaela is a super star employee and such a kind hearted person. My brother and I came in here shortly after opening looking to replace his phone that had been stolen in a very traumatic incident a few hours prior. He was very shaken up and upset, and Michaela was so kind, empathetic and helpful. She really took the time to help us in this stressful situation. She helped us pick out a new device, recover his Apple account and report his old device stolen. We had tried to do all of this at the corporate location across the street, and all of the employees there were rude and refused to help. Thank you Michaela for being a kind human! read more

Miquel is amazing! I've been looking to replace my phone and have been calling around several Verizon stores nearby and nobody had the phone I wanted and they all referred me to go do online shopping. The Arden store didn't have what I wanted either, but Miquel offered me an even better solution. He was also able to match the online deals! In addition when most stores tell you how to transfer and set up new phones, he was more than happy to do it for us. May i add that we walked into the store 15 minutes before closing time. 5 stars for Miquel! read more

I am an educated, articulate and competent person. I was treated very poorly by the salespeople at this location, both in person and over the phone. Backstory: In March of this year I purchased 3 brand new iPhone 13s with screen protectors and cases. I transferred 3 lines over to Verizon from a competitor. A couple of the screen protectors cracked recently, but since the Victra store I purchased them from at Folsom and 65th closed, I decided to go into Arden Mall to this location. I didn't have an invoice for all the product I purchased but figured they could look it up in their system. I told the girl my situation and she said, we don't carry the screen protector for your 13 Pro Max go to the corporate Verizon store across the street. I go to the corporate store and they said I have to go online to replace the screen protectors. I go online and have no idea what type of screen protector models I have. They said it was Zagg (side note it was PureGear not Zagg which I learned later). I decided to call the 1-800 number for Victra. They can't look up my receipt. I decide to call the Arden Mall location even though I had been there in person already. The person who answered (Brittany) treated me like a second class citizen and made it seem like what I was asking for was unreasonable and she really didn't want to help me find a solution. She was speaking to other customers while we were on the phone, which was confusing because I didn't know if she was speaking to me or them. She put me on hold several times and didn't tell me she was putting me on hold but I could see our call was still connected. I found that very rude. I also found it very rude that she was speaking with the manager, Charles, referring to me as "she." Refer to me by my name. I asked to speak to the manager, but Brittany said he's busy with other customers. She sounded new and had lots of questions for the manager, which is fine, just don't treat customers like they are idiots. I wasted about an hour on the phone between the corporate Victra person (who tried to help) and then Brittany. I told her to have her manager call me when they weren't busy and email me a copy of my invoice so I could see the brand of screen protector I bought, which they did later when they looked it up in their system. By the time they emailed it, I had already found a solution on my own... Instead of waiting to see if Brittany or Charles would even contact me, I decided to take a risk and call another Victra location not far from my house in Midtown. The person I spoke with, JR, was very nice, asked me for my phone number, looked up my history and right away told me what I had bought and what the solution was. He said if I bring the phones in he could replace the screen protectors on the spot, and I would pay a small recycling fee. DO NOT go to this Arden Mall Verizon location. They are small and unprofessional. The location in Midtown is new and all the staff were very kind and professional. Every interaction I had was great and exactly how I would expect to be treated as a Verizon customer with 3 phone lines. JR was on break, and the girl who put the new screen protectors on our phones was smiling and happy and very sweet. I will now be writing a five star review for the Midtown location. read more

Roger is impressive in customer service skills and technological knowledge. I come only come to this location because I can always expect a consistent-quality experience from him. I highly recommend visiting Roger at Arden Fair! read more

I've never had such a positive experience at a Verizon store. Yesterday, a young man named Joseph helped my 14 year old pick out a new phone, and he was so kind and funny. Just really took the time to make sure she was happy and everything was set up. He got her laughing and she's a total introvert. And his sister (didn't get her name) who works there really knows her stuff. Everybody else was so cool too. Just a nice, knowledgeable bunch of people. read more

was trying to connect my phone after apple repaired it. Lady there spent over 30+ minutes I just told her I had to leave. Went to another store read more

Two representatives, one attending to customer while female attendant is unavailable and texting on personal phone for 20 mins while we all wait for single working attendant. read more

Verizon - Attendant texting on personal phone by herself for 20 mins while we wait in line for other working attendant. - Mobile Phones Near Me - Sacramento, California

I spoke with the manager of this location yesterday about a rude employee. I enjoy Verizon Wireless, there are at least 6 employees who have helped me in this last year as a customer who have been professional, friendly, knowledgeable, and efficient. The employee I reported engages in odd competitive behavior with me. He is verbally suggestive, aggressive, and abusive whenever he helps me as customer. He becomes irritated and judgmental with me because I am African American, and makes small tasks insulting. The other sales associates make him seem ridiculous in comparison, he doesn't seem to have any idea what the difference is between his abusive treatment and the professionalism of his fellow sales associates. He looks like he is half black and half white which makes the situation that much more confusing and sad. The Verizon manager assured me he would formally report my complaint about the employees behavior to the regional director. read more

Nick and Monet are excellent customer servers! They listened well and responded with appropriate and helpful service.

Came in so my fiancé can switch his old android phone to my old iPhone 7 Plus. Thanks to Miquel he made everything easy and efficient on switching over. Would def recommend coming here if you need any help with your phone. He's not pushy like other sales which is very helpful. Thanks! read more

Do not come to this store. 6 attendees 2 working with customers and 4 huddled in the front checking people in. Most not willing to help. Not a great experience would not recommend. Switching my service to AT&T. Verizon's customer service is horrible. read more

5 Stars for Miguel. He helped us upgrades our iPhones to 11 & 11 pro max. He is very knowledgeable and knows how to give an excellent customer service. If you are looking for the best customer service look for Miguel at Victra-Verizon Arden Fair Mall branch. read more

I purchased headphones one week ago for Father's day, before paying or them I asked about the return policy. I was told by the guy that I had 30 days to return hem as long as the boat was not torn. So I came back today to return them because they were not the style that my husband likes. He didn't even try them on or get them out of the box, so upon wanting to return them, there was a girl there and told me that all headphones were final purchase and that I couldn't return them. I explained to her what I was told by her male co-worker (who was there helping another person) neither one of them bothered to communicate with each other as the male employee was listening to my conversation with the female employee. Now I'm stuck with a purchase of $108.00 with an unliked item.. Bad communication and bad service. read more

I arrived at 10am expecting the store to be open according to the Yelp page. The store clerk was also very rude and had a very bad attitude when I had asked if the store would be open at 10am according to Yelp's hours. Perhaps they should change the hours advertised on Yelp, so customers do not show up an hour early expecting service. The sign "Be Back in 15" (see photo) does not clarify the correct time the store opens. Also, whoever runs this Victra store needs to train their store clerks or give them a raise since they seem to be very angry about their working conditions. read more

Verizon - Sign says "Be back in 15" - whereas the sign should say store opens at 11am. Hello, wake up people! - Mobile Phones Near Me - Sacramento, California

If you're going to a Verizon, go to this location and ask for- HALEY, she is a great worker, and she helped me find what was a perfect fit for me, and my budget. I never felt pressured to buy anything, and she even suggested other things and help me venture out into something other than apple. She was so helpful!! read more

Please be aware when you go to this or any of Verizon stores. I went here to get the Black Friday deal that was one 1000 for your old phone trading. A guy was there and said yes and immediately filled my application with all my information that took around 90 minutes. Finally he give me a copy of the contract and said that I ordered your Apple 13 pro max that will be delivered on December 27th. He promised to call me when it's delivered. So as I didn't receive a call from them, I went to the store and checked with them but the phone was not delivered yet. I checked again after a couple of weeks, phone was not delivered but the a girl from the store said that your phone has been delivered to another store and I will give one from the store. I asked; with the same deal? She said yes. And she give me the phone and transferred my data. my old phone to my new one and that is it. So based on the deal, Verizon was supposed to count 1000$ for my old phone and my monthly fee for the new phone was supposed to be 3.333$ a month for 24 months. I wish it was true. The girl texted me at night that " sorry, my boss said this deal does not exist anymore only if you have a new line" I asked then why did you trade in my phone and transferred my data? And finally, they were asking for the full amount and got my phone for free. I lost my phone that was a red XR I phone ad I just got it 5 months before. We paid version 100$ extra each month and we have the bills in our account. I finally decide to leave this fraud company and switched to T mobile. So please don't be fooled by their deals and promotions. They are just rubbing your money. read more

Alex at Arden was Awesome! He helped me cut my bill to less than half of what it was. Very helpful and professional! Give him a raise!

Upgraded my IPhone to the IPhone 8Plus. It wasn't planned but I must say, the amazing customer service that DeAnthony, Chris and Ashlee provided was the MAIN reason why we spent the time to upgrade my phone. DeAnthony was very professional and greeted my husband and I with a smile and a handshake which is very rare these days but for me, much appreciated. Chris, I believe the Store Manager, also was very helpful in the process and very knowledgeable in all cell phone products. Although Arden Mall isn't my favorite choice, I highly recommend going to THIS VERIZON STORE if you need a phone with great service! read more

Alex helped me activate my new phone, he was very patient with me since my old phone's condition was horrible and I wanted to make sure I could import all my stuff on to my new phone. He was knowledgeable about the note 10+ and even gave me recommendations on clear cases that won't yellow over time. I believe Alex went above and beyond to make transferring my files and activating my phone go as smooth as possible. read more

I was helped with the fastest and chill environment customer service! They knew what they were doing and did not cheat me out. They were very kind and funny to work with. I had a good experience there read more

My experience with this store was awesome. They gave me a great discount and signed me up for a 20% off and a $200 bonus for being a vet. They hooked my gf up with a new phone. And Ashley has given me the best customer service I've seen all year. If you ask for her I promise she will bust her a** to give you exactly what you need. :) read more

Daniel was awesome! He ported our numbers from AT&T and it was so easy! Very friendly, very polite and and overall great experience. 10/10!

BEWARE!! We went in for the Black Friday deals last November. We dealt with Daniel Enriquez & told him we ABSOLUTELY HAD to get our bill under $300 or we couldn't continue with Verizon. After hours of working things out (& having to hear him try to brag about being hungover & how he left his wallet & phone at the bar his friend manages) we got 4 phones & our bill was supposed to be $277.90. I asked Dan to sign the paper next to where he wrote the 277.90 because last time I renewed in that store my bill was supposed to be $245 & ended up being $300. He said, " it's all good, I'm giving you my personal cell # so if in a few months it's still high just give me a call" & drew an arrow from the $277.90 to his name/#. Well it's 6 months later & my bill is $371. I've talked to Dan once who was supposed to have a manger call me back but never did, & spoke with customer service who the 1st time was supposed to look into it & get back to me but didn't & second time after an hour & a half on the phone said they couldn't do anything. They even tried to contact Dan while I was on the phone but Dan said he was off & would not help. They said they couldn't see the Black Friday deals & all they could offer is a one time refund of activation fees. Dan is no longer at the Galt store which is why he wrote Arden fair mall because he knew he would be leaving Galt. Be careful people. read more

Verizon - Pic of paper we used to work out our payment where Dan wrote an arrow from the $277.90 to his name & number. - Mobile Phones Near Me - Sacramento, California

I had recently ran into a problem where I paid my bill and it didn't go through i paid it again and I paid $114 and DeAnthony hall helped me so much he helped me not once but three times trying to help me get my phone turned back on after it took me almost 2 weeks he was very patient very helpful very respectful and I appreciated his help I believe he's worked there for some time and it looks like he's very attentive to when customers come through the door and I saw that he was on top of making sure that he helped every customer when they came I feel he should get a raise for what he did with helping me even though customer service once had hung up on us and were rude But he still kept his composure and continued thank you DeAnthony I appreciate your help for what you did for me and getting my service turn back on I will make sure to come back and pay my bill at your store dude you rock read more

Alex and Haley have been awesome. We came today to switch from AT&T and we got a great deal. Amazing customer service and great attitudes!!! I highly recommend this Verizon store and the staff who work there. Couldn't be happier with Verizon. read more

First of all, the manager Dan here is a creep. He harassed me and began to call my phone repeatedly trying to take on a "trip to Cabo". He was very pushy and continued to harass my phone until I made it clear I wasn't interested and told him to leave me alone. He also verbally told me I had 30 days to make an return on the Apple Watch if I wasn't happy with the product- but when I came in i was told it was only 14days. Any young lady should stay clear of this location and the manager came off to me as if he was on drugs. read more

Service above and beyond... volunteered, without me asking, to see if I had any earnes discounts. Service that we should expect but very few deliver. Highly recommend. read more

Helped by Kaela to add a iPad Pro onto my account. Super helpful and very kind. She was very energetic and enthusiastic during our conversations. The store was out of stock on the keyboards. But the staff was super helpful about locating me another one. Would recommend. read more

Daniel and his team went above and beyond the call of duty for me! I had never backed up my old phone and it took hours and hours, and Daniel took care of me so that I could go and shop off site while it was doing its thing. He's very knowledgeable and makes sure you're taken care of. Can't recommend this Verizon store enough. My sister also upgraded her phone and had a wonderful experience. read more

Better than the Corporate Verizon Store. Bobby & Joseph were very knowledgeable. Bobby takes away all your anxiety of dealing with customer service with his very smooth and detailed knowledge. One stop shop! read more

Great customer service from Alex and Byron! Thanks for helping me set up my phone and even backing up my old phone even though I thought it wasn't possible since it was so broken lol. read more

Highly recommend this location. Went in to upgrade to a new phone and ran into the issue of needing to transfer all my photos and contacts. Cody was extremely knowledgeable in resolving the issue and made sure that not only was I satisfied before leaving the store, but did it with a smile on his face. Cody also helped me to navigate my new phone and went above and beyond in the world of customer service. This location is my new go-to. It feels amazing to go to place where you actually feel like a valued customer. read more

Let me start by saying, Verizon as a phone company has been totally stupid. However after a year of BS, this store actually has an employee who can fix a problem. If you need to get shit done, go in this store and ask for Kevin, he's the real MVP. read more

My husband and I went in to add myself to my husbands phone plan and Alex was extremely knowledgeable and helpful. He helped us add a line, set up new phones under promotion and made sure we were paying the least amount of money out the door. Would highly recommend! read more

Bobby and his boss Dan helped us out greatly today get two new phones: The Google Pixle 3XL and the iPhone XS Max. He also hooked it up with a new iPad that saved us $8 a month on our bill. SCORE! Thanks guys for all the help! read more

Booby was a fantastic help today. Very knowledgeable on the phones and helped with our upgrade. Great customer service!!!