Scammed me. Said its oled screen went to another store to cofirm it was and it was a lcd. Horrible customer service

I have used the place for a few years and always received quality products. Last week, I went to get my iPhone 14 pro screen replaced because I was traveling out of the country. I paid around 260 for the replacement. I returned the same day because I didn't have touch functionality in the top left part of the screen. The guy working the both rebooted my phone and explained it was bug and reboot should fix it. When I got home, I continued to have issues with the screen not responding to touch, rebooting, and just the screen randomly pressing numbers, but I was traveling the next day and couldn't go by the mall. Yesterday, I almost got locked out of my phone in a foreign country because the screen kept pressing random numbers for my passcode, and my screen unlock would not work. read more

Excellent, quick true to their prices, friendly and very helpful . Amazing and excellent service read more

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Super cheap and it was quick. My back screen was COMPLETELY shattered. It was terrible and so was the glass on the camera. Calvin was super kind and helped me get it fixed. Definitely recommend. There's the after and before read more

Cellairis - After - Mobile Phone Repair Near Me - Sacramento, California

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First and foremost I highly recommend this place for anyone looking for a quick professional and affordable repair fix. Broke one of my camera lens. Walked up to the gentleman (I forgot his name I should've asked) and explained to him what I needed to be fix. I accidentally said "camera" when I was trying to explain my situation and he politely corrected me and professionally walked me through the steps of what he's about to do to fix it. 30 minutes there and done! Camera was back to working crisp condition. I did not research this spot prior to this I was actually recommended there from another place because they ran out of parts for my iPhone 13 Pro Max. Overall total for my repair was $43 after tax...Quotes from other places that I went to before them was about $100. Cellairis here is fast, efficient, and professional. Need a quick fix? Look no further they gotchu! read more

Don't go cheap go Cellairis with over 10+ years in service. Fair price, professional, and prompt. The gentleman offered to clean the charging port (hubs phone wouldn't charge) and boy he pulled out enough pocket lent to knit a sweater for a small dog lol jk jk but it was enough for me to really consider it. Anyway the young man came and confirmed that it was charging however it was was going to take about 5hrs to be completely charged (the phone displayed 5hrs until completely charged) I'd love to be cheap and just say "let's go with a cleaning" however the charger dances around like Britney Spears on her TikTok's while we try and get a good connection so it's best we just avoid any further complications and get the port switched out. The two at the kiosk I met today are friendly and very informative. I got a time estimate for repair and also learned they do laptops and tablets as well. They're the only store within the city that had the replacement charging port ON HAND.Other tech stores quoted needing a week to get the parts. Hubs spent a great part of his morning trying to get his phone to hold a charge I'm so happy it can be repaired locally and promptly. We get to keep all the memories he doesn't have backed up and I don't have to worry about not bumping the phone while it charging a win is a win. read more

I want to preface this by saying that I hate writing bad reviews. I initially wrote one but took it down because I figured I'd give them the benefit of the doubt and see if they could make things better. I can't really ignore it now though, because this place has made my phone worse not once, but twice. The only good thing I can say about this place is that it's cheap and fast. But I'd still rather have a working phone. Went in to get a replacement for my cracked screen. They replaced it in about an hour for a reasonable price which I was happy with. When I got the phone back, I noticed immediately that my biometrics didn't work and the display didn't fit the screen. Annoying, but not the end of the world, so I paid and left. Within a day I started having issues. Constant phantom inputs, the display glitching out and not showing certain parts of the screen, and reduced sensitivity. I tried to hold out for a while but eventually it got to the point where I was constantly having one issue or another. So I took it back to the kiosk and explained the problem. To their credit I guess, they offered a free replacement with the explanation that "sometimes these things happen". After another fairly quick replacement and I got my phone back with another new screen. Turned it on and immediately noticed the same issues as before with the display ratio and lack of biometrics. I brought it up and was told "well the new screen is never going to be as good as the original". Ok cool, I don't need it to be perfect but I need it be functional. One day later and the screen is completely shot after a day of regular use. See the attached picture for what I get to deal with now. I'm completely done with these people and how they managed to make the problem worse twice. Currently going through customer service to try and get a refund and then I guess I'll send it to the manufacturer to have them fix it. I see they have a lot of good reviews so maybe this is a freak occurrence, but my experience here has been almost universally negative. If I could I'd honestly pay the cost of the replacement again just for them to put my old cracked screen back on my phone, because an occasional glass splinter is better than not being able to use the phone at all. read more

Cellairis - What the screen permanently shows after 2nd replacement - Mobile Phone Repair Near Me - Sacramento, California

Fixed it very quick with no issues! My screen was blacked out and completely dead but fixed with no problems.

Affordable repairs and fast services also have deals and specials They stand out from the rest of the

I took my phone into the mall for a screen repair on my IPhone 11 Pro Max, Omer was the guy that repaired my phone. He was extremely nice and walked us through the pricing then he allowed us to watch his him fix the phone and it was amazing to see every thing he did step by step. He said 20 minutes but it was more like 7 minutes because he knew what he was doing. read more

I wasn't planning to get my screen fixed today. I was waiting for my sisters to finish their shopping in Q and happened to look over at the booth and requested a quote on my phone screen. My iPhone 8+ cost $65 to fix and it took about 20 or so minutes more or less. The guys here seem very knowledgeable and are great multitaskers. I believe their temper glass screen protectors are also lifetime warranty. After getting my fixed phone, I tried FaceTiming and turning on my front camera and it wasn't working. I brought it right back to the person who fixed it and he just said he forgot to reset it back. - no biggie. Everything is working and super clean! Can't be more satisfied! Highly recommend for repair services. read more

I dropped my phone like a clumsy oaf and the screen was a complete mess of spiderwebbed fractures. After seeing their positive reviews, I called to see if Cellairis were still open in the Arden Fair mall despite the mall being closed due to COVID, and they assured me that they did curbside drop off, consultation, and pickup at no cost. I brought it in and they replaced the screen, applied a screen protector (even upgraded it from the cheap rubber one I requested to a nicer and more durable protector free of charge!), and checked with me over my wife's phone when they had to do a color substitution for part of the screen to see if I was cool with it. Wife and I did some grocery shopping nearby and the phone was done before we were. We came back and happily paid the very affordable price for my now usable phone. Unfortunately, due to how fragile the connections were on account of my phone's battle with gravity, the home and back buttons stopped working during the screen replacement. They let me know upfront and ordered the part immediately. They called my wife's phone when the part came in a day later, and I dropped it off that night. Next afternoon, I drove out and picked up my now perfectly fixed phone, and they didn't charge me a single cent for the extra parts and labor! Cellairis really guarantees its work! I honestly couldn't be happier, and my experience with them has won them a customer for life. These are my phone guys now. I recommend them without reservation. They're friendly, attentive, fast, knowledgeable, and they do superior work. A+, 10/10, 5 stars. read more

I highly recommend taking your business to this location a kiosk inside the mall. We were helped by Calvin H who provided excellent customer service. We explained our issue with a broken cell phone screen. He provided us a fair price. Made sure we understood the warranty. He was able to repair under an hour even though they were quite busy. I recommend working with Calvin for all our future repair, screen protector needs and cell cases. read more

I went there today to replace my phone's screen. They were very helpful and they went out of there way to give me a good service.Their prices are reasonable too. read more

Best deals ever !!! Omar is the best ! Fast and great service . Will come again for sure

Fixed the broken camera lens on my iPhone super quick and did a great job. Excellent pricing too! Thanks for your help guys. Much appreciated!! read more

I tried Cellairis due to Yelp reviews and convenience to my office. Cellairis also had the best price on the screen/install. Omar was knowledgeable, and fast. Had my Note 9 repaired in less than 30 minutes, and was very pleasant to deal with. Parts were in stock. Even had a glass screen protector in stock, and offered to install it (perfect, no bubbles). He will get my future business. Highly recommended. A+ experience. read more

Cellairis - Old screen - Mobile Phone Repair Near Me - Sacramento, California

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These guys have saved my ass on multiple occasions. I won't go anywhere else. Great customer service, great price. They even stayed past closing to get the job done. they've now fixed my back glass, front glass, and my inside OLED display read more

Beware of the smooth talking liars that work here. They will tell you to "come in and bring your phone so they can take a look at it to see if they can fix it." This is so they can take your phone apart, ruin it, and then sell you a new one right away out of desperation. Three or four of these liars will look you straight in the eyes and lie to your face about transferring data from the phone THEY BROKE to a new one that they will sell you for twice the amount that you would have paid to fix a broken screen. A business' true colors and bad character will be exposed through this pandemic. Do not do business with these people. Even if you are getting a case, and nothing major. Stay away from these liars, as they will BREAK YOUR PHONE TO SELL YOU A NEW ONE. read more

Excellent service and turnaround time. parts used are also very good and genuine.My kids and wife keep breaking the phones or ipad screens very frequently by dropping so I have had the need to use their service several times and I can say for sure every time the work quality was superior and pricing was better than all. Would definitely be my go to place for any electronic/mobile repairs read more

My daughter cracked the screen on her new iPhone. Kevin was great he calmed us down and went right to work. He even put a sturdy screen protector on. Once complete he gave my daughter a cute lecture about taking better care of her phone. We both loved it! My daughter especially since it came from someone closer to her age that knows "more than Mom"about phones. I will only go see Kevin going forward and have already convinced my Mom to head down there for a repair too. read more

The dude broke my wallet phone case by trying to pull out my phone from the sticky part. He noticed he yanked too hard, so he stopped. I told him that he broke it. He did not even apologize and I bought it when I was in Japan, so there is no way for me to get another. I did not buy the screen protector he put on for me. It is like the cheap ebay ones I bought where they would pop right off. Barely stuck to my phone. I think he put it back in its box to resell. read more

Ares is the best! He quickly fix my iphone's screen and got a good discount too! Arnel read more

They replaced my iPhone X screen and added a thick glass like screen protector to my phone for a great deal of $119 which was the best deal after doing my own market research with 4 other vendors for this same product . Overall, I was impressed, no issues afterward either, thus I recommend Im returning for my iwatch screen protector next! read more

Awesome shop, instead of getting jipped at the Apple Store or with another vendor, come here and get your phone fixed or to get your fill on a new case. Despite having multiple cracks, they did great work super quick, and the phone looks brand spanking new! Wonderful booth right by Macys on the first floor. Come check them out! read more

BUYER BEWARE!!!! They're a bunch of fraud! I don't recommend anyone purchase anything from them! Their product is substandard and they're a scam!!! I purchased a screen protector for a phone and within a week it cracked without dropping the phone! The scam is that they tell you that they will change the screen protector for only $5!!! Well, stupid me went back to have it replaced for "only $5" and within a week, the darn thing was scratched in multiple places!!! I'll be damned if I go back to get a replacement for "only $5"!!! SCAMMERS, SCAMMERS, SCAMMERS!!!! read more

Fast service. Convenient the guys working there really know what there doing and not badly priced. 49.00 for a battery replacement Thanks

Doesn't have the best "personal touch" because he's dealing with a lot of mall customers. Definitely knows his stuff when it comes to iPhone repair. Not only fixed my daughter's cracked screen but also her broken home button. read more

I took my iPhone 5S in to fix a cracked screen, which they did in under an hour for about $70-$80, and I couldn't have been happier. But a few weeks later, my screen started to become very glitchy and unresponsive, and I had to take it back in to them, luckily within their warranty time period. Appropriately, they replaced the screen again and fixed it the second time for free. However, I'm glad I waited to write this review now that I am outside the warranty period. At the most inopportune time when I was traveling out of town, my entire phone screen died and went blank. I had to scramble to find another place to fix my phone. This time, I spent good money ($125) to get my phone fixed, and the technician informed me that the glass I had was very cheap and ruined the LCD screen underneath. You get what you pay for. read more

I was so pleased with the prices and the service at this little kiosk in the Arden Fair Mall. (I actually drove from Redding for my phone repair because their price was so much better that it made the trip worthwhile in repairing my iphone.) The guy who helped me was so knowledgeable about my older iphone and gave me excellent advice--including how long he thought I could get by before I would need to replace it due to various reasons. He didn't try to "sell" me anything and gave me different options and his recommendation. I ended up getting a couple things repaired for what it would have cost for just one of those things in Redding. Meanwhile, he was working on other people's repairs too--it was amazing. I highly recommend this place. Excellent service and it may save you some money over other places. read more

Highly recommended. Great and affordable place to use for phone fixtures. I went in today to get some service done with Apple and ended up saving over 500.00 by using Cellairis instead. They were professional, fast and very nice. Thank you Omar, Aref and Calvin for such and awesome job. They repaired an iPad mini and 2 iPhones for me by replacing screens, batteries, home buttons and even the shell of one of the iphones for under 300.00. I will definitely be back to use their service and be sending referrals. Highly recommended. Thank you for all your help today and savings. read more

Fixed my camera and my screen. They are fast and they get the job done. They have saved my phone from going to the graveyard multiple times. Thanks again guys, hopefully don't see you again soon. read more

(2016 review) I came here a few days ago to have a new screen installed since mine was broken (the phone still functioned fully). I've had my iphone6 for almost two years and never had any issues with the phone until my screen was fixed here. Less than ten minutes after having my screen fixed my phone restarted a few times in a row; I hadn't even left the mall yet so this problem occurred immediately after installation of the new glass. I just assumed it was rebooting or something of that sort. It continued to restart continuously so I couldn't even use the phone because it didn't stay on long enough for me to do anything on it. I returned the next day to tell the sales person that damage was done to the phone during installation and I wanted a refund. I had watched him bend my phone "back" since it was damaged during the drop. Apple thinks this bending back may have damaged the phones Internal parts. The sales person was extremely rude and argumentative stating that there was no refunds because he cannot receive the product back. He then said that he would need to take his installed glass back off of my screen if he decided to do a refund. I asked for him to replace my shattered glass and issue me a refund since my phone was no longer in working condition and I was going to have to pay for a new one. He continued to be rude and refused to help me. I asked for a supervisor and he told me that there wasn't one available. Eventually, I was so upset that I decided to leave and begin the process of getting a new phone. I thought I was satisfied with service the first day, but when I returned the sales person was the total opposite than the previous day. read more

I always have a great experience coming to this place to fix my phone, Kevin is the mos fast guy I meet he fixes my phone in 10min, thanks Kevin I have trusted Cellairis since 2019. read more

I don't usually go to cell phone places to get repairs. Most of the time I've always say screw it, and buy something new. Well my son had cracked his phone screen and I thought it might be cheaper this time around just to get it fixed so I went to these guys and had them give me a new screen. They did it really quickly with a very good price and they beat their competitors prices. after getting home I realized there's an issue because there must have been too much pressure on the screen or something got done incorrectly. This all occurred right before the covid-19 shutdown so I was screwed for over 2 months where I couldn't do anything but sit with a broken phone but I called them today and I refreshed their memory about who I was and I went in and got my phone repaired with no issue and no extra charges. They did it quickly. I would definitely recommend them. If an issue occurs on their behalf they will fix it especially given that two months have passed. I give big thanks to Pouya for taking care of me. Thanks man. I will be returning. read more

I would give them more stars if I could, great customer service and fast repair, repeat customer for phone repair and phone accessories!

A company that you can trust, depend on and are knowledgeable. Gentleman quoted me a price to replace a battery. I came into the kiosk and he replaced it in 15 minutes. Nice gentleman and not pushy. Will refer my friends. Thank you, Cellairis Arden Fair Mall. read more

If I can give them 0 star, I would. Blatant BAIT and SWITCH. Called them to ask about the price of replacing the screen of my iPhone 6 (Mind you, I repeated its was an open 6 numerous times). The girl who picked up the phone said $83. When we got there, she said it was $130. When I said she told me $83 over the phone, she said that was the price for the iPhone 5. Totally ridiculous. Why would you give me the price of the iPhone 5 when I told you my phone was the 6 NUMEROUS times. Do not visit them for ANYTHING!!!! read more

My daughter stopped by to repair her phone after a defective screen was put on from another cell phone repair shop. Mashi fixed her phone and gave great customer service. Will refer friends and family. read more

I needed a new screen for my iPhone 6, it was shattered. These guys only charged me $109. The price was perfect and my phone got repaired! Also made friends with them. Super happy! read more