Terrible...Terrible...Terrible. I have never taken the time to write a bad review for a store. Unfortunately this had to be my first. Went to buy a phone and have my old phone changed over to a different number for my father in law. First the clerk was sick (kept coughing in his hands, blowing his nose and then touching everything that he handed to me.) He talked me into a "free" tablet (actual cost $20 at that time). But he assured me that if I went to this new plan that I wouldn't pay anymore than I was paying per month. All of this took over two hours. Then he proceeded to transfer all my data to my new phone - another two hours. When he handed me my new phone, none of the data had transferred. The store was closing, so basically spent over 4 hours in the store and none of the data was transferred to my new phone (#1 Problem). Before I left the store I asked the clerk if he had transferred my father in law's number to my new phone so that he could receive calls. He assured me this had happened. When we went to give my father in law the phone, we tested it, and he hadn't transferred the number over (#2 Problem). So I went to a DIFFERENT store to get that cleared up (another hour). Then about two weeks later I get TWO bills in the mail. My normal one for my phones, and then a $70+ bill for this "Free" tablet that wasn't going to cost any more than my normal bill. So I called the Verizon Customer Service Main Number and the extremely helpful woman on the phone told me that he hadn't put the tablet on my account (#3 Problem), hadn't signed me up for this new plan (#4 Problem) and had signed me up for a weird insurance program that I never agreed to (#5 Problem). After about 45 minutes with her on the phone we were able to clear up some of the issues, but she apologized profusely and said that unfortunately, I would need to go back to the store in order to get the tablet switched over to my account. She also said that there was one charge that she couldn't remover for me (#6 Problem). So I go back to the store...remember, the one I spent 4 hours in plus another 2 remedying the problems caused by the store. I walk in, have to wait. The manager (who had been in the store the first time I was in) walks up to me and says we will be right with you (note: she was only slightly more professionally dressed than the first time I was in the store). I said "no, I had already waited in the store for four hours and needed to speak to her now." I am usually not quite this rude - but I had had it at this point. I told her the problem needed to be fixed. I left her my information and told her to call me when it was taken care of. I hadn't heard anything by 8:45 that night, so I called. "I am working on it." - So I said, "so I will hear from you tomorrow." next day - no call, so I called again. Still working on it. So I asked them to call when they had completed the process. That was a week ago - and still no call (#7 Problem). If I my mother-in-law hadn't also had a bad experience here, I would chalk it up to me.... but I can't say that on this one.
Stay away from this store. The one on Tyler near Lowes has always been extremely professional and helpful and QUICK. read more
