I walked in mad and sad that my phone had stopped working. I was scared I had lost all my pictures of my tiny human, contacts and music. I had a problem with the phone a couple weeks before and thought it had been working again. Roger Spencer helped me. Oh My GOSH what a guy! We had a problem with our passwords and he helped us sort that out. NAILED IT! Then the hard part, finding a new phone that i would like. Im the kinda person that is stock in my ways, but we found on that i liked and would work out. CRUSHED IT! then in regular conversation i mentioned that I had lost everything a few weeks ago and was used to the heart break. Roger did his magic and got all my pictures. I literally had to try and not cry in the store all the pictures and videos of my daughter were there!!!!!!!!! I walked in with a broken heart and phone, two and a half hours later, I walked out with a new phone, all my pictures, a tablet and a smile! I will always come here if I need help with my phone! They were all great and helpful. read more

I want to thank Alejandro Quintero for his amazing and countless help I received from him Sunday, Feb 24, My LG cell had shut done on me so I decided to go to this store I have made my best place to check on cells since I have come from the East Coast. I bought the G Pixel 3 on Saturday, Feb 23. I went to the store a little too late that evening so they could not transfer all my texts and other information to my new phone. Honestly even though they told me to come in Sunday morning to get it done. While driving I had made up my mind to return the phone. I was stressed out because I had a lot of sensitive information on the cellphone. But when I walked in Alejandro greeted and helped me out, He didn't give up on me. He tried everything in his power to make me feel comfortable. He finally transferred all my information. I appreciate the entire team for their effort and support. Thank you, Carlos read more

Oscar was amazing! I came in with my son so he. Could pay off his existing contract and get an iPhone 7plus. The salesperson before Oscar kept trying to get my son to take the Samsung Edge. After Oscar stepped in not only did my son get his iPhone 7plus but Oscar told me I had certificates available online. I had no idea. By the time Oscar was done we had my son's iPhone 7plus, my upgrade from the 6plus to the 7plus, my daughter's upgrade to the 7 and my husband upgrade to the Latest Samsung. But wait Oscar wasn't done yet, he removed devices we no longer used! The next day was the announcement of unlimited data. We went back to Oscar. I ended up with a $1,000 credit from my two days with Oscar at Verizon. Fabulous service. Bernard then called a few weeks later to make sure we were happy with our plan and phones. Customer service is alive and well at this RIALTO Verizon. Dana read more

The staff at Rialto Verizon are excellent!!! Bryan spent quite some time going over the bill with my son and I explaining all of the charges and things that had become very complicated when he and I both made several changes to our phones. He was extremely patient and kind!! Today, Alex spent three hours trying to help me go through old phones to see if I could use them. When that couldn't happen, he very patiently spent quite some time going over everything to find me the best deal on a new phone. He also went above and beyond to get my last few Christmas photos off of my old phone that was broken and not allowing the pictures to transfer. These guys are absolutely AWESOME!!! Everyone there made me feel like family. I will definitely return there for future business! read more

Alex I want to one of my Verizon with my sell phone that I had a problem with. I talk with Alex and he work on my phone for two hour the first day and was not able to get everything fix, he didn't stop , he went the extra mile by asking me to return the next day and he would try somethings else. Alex is one of the best Verizon that I have ever went to. He take care of his custom . I haven't know anyone to go so far to please his custom. He is one of the best , I would send any one to the Verizon where he is the head he take pride in his work and custom. There should be more like him, I am very thankful that i went by one of the best Verizon! Please get more people like Alex. Johnnie Quintons read more

Yelp should have a negative star for this review. Talk about shady customer rep! I ordered an Internet box for my home. The ordered was placed on November 28th and we did not receive it until December 12th. The box was sent to the Verizon store for pick up. Of course when I try to return it, they charged me a $50 restocking fee because the rep activated the Internet before I received it, thank God I saved my text message so I was able to return the Internet box but I still have to pay the restocking fee. That's some bullshit! I grow up in Rialto and I love to support my city! This is one store I will never support! read more

I recently came into this store to switch from t-mobile. At first I wasn't sure how it would work out, but the young lady working that day made the process smooth, enjoyable, and everything was handled very quickly. She actually explained everything to me, how much I'd be paying and all that, extremely informative. The rest of the staff was friendly and gave service with the smile. Overall great experience, probably the first time I say that since phone stuff is always annoying. Highly recommend coming in to this store if you're switching over or for anything. read more

This was a bad situation turned completely around by the sales person at verizon named Bernard right when I thought that verizon wasn't going to be the company for me to have my family plan he switched my way of thinking by being one of the most helpful person so far now instead of only two people of my family have phones now there are three he was very very helpful on the phone with the Verizon team on the 1800 number and was able to get what I needed in no time at all Now I will be a verizon customer for now thanks Bernard five stars to this store read more

I've been very pleased with the service that I got over the phone and in store. Both Yessica and Victor helped me by setting up an appointment for me to come in to the store to activate my new smart phone that I purchased online. I also want to thank Juan for helping me with the set up on my phone, he was able to transfer all my information to the new phone and he even went ahead and helped me set up a new gmail. Over all it was a magnificent experience ! I highly recommend this Verizon store for anyone that needs help with their cell phones. read more

Two days ago I went in to upgrade and Marissa helped me. Her customer service was sincere and friendly. I was indecisive in what phone to get (note 4,5 or g4), and she quickly informed me of a 200.00 visa gift card promotion LG was having. So that helped me decide pretty quickly. The store is always neat and even when it's busy, you are still acknowledged. Thankfully I saw the only one in the store at the time but all three employees in there were very personable and helpful. read more

Verizon is my carrier and happens to be convenient and when I went in early morning the employee Bernard did not hesitate to help me from the start. It happen when my phone broke to where I needed up getting my fav iPhone with nothing but a massive smile on my face as I felt welcomed thru those doors. He helped me itch my back to my bills and also with the best gadgets for the phone specially too. I just wanna say that man made my day for the early morning!! read more

The Service there always exceeds my expectations. The employees are always helpful and easy to work with. I will gladly go back to this location when I need help with my electronics. The sales clerk who helped me today was not only adorable but kind & patient with the silly questions I asked. In today's electronics world you have to keep up with a lot or shop where the service is good. Great job guys. Thanks for all you do. read more

The manager Alex was great! He saved us money, was very helpful, and just an all-around cool guy. Will definitely be visiting him with all of our telephone/tablet needs.Another plus the store wasn't very busy. The store at the Montclair Plaza was an hour wait and packed to the gills! Come get hooked up with Alex, he was very patient with us and answered all of our questions plus didn't put a lot of pressure to buy, buy,buy. read more

I had an amazing experience with this Store. My specialist was helpful and knowledgeable and and and patient which means a lot. Brandon took the time needed to help me not only with all of my problems and purchase but all my set-up as well as lowered my bill. Thank you costumer service means so much to this older lady that has been in costumer service for over 25 years and knows what it should look like read more

Being a Verizon customer for awhile and always going to this store. I always ask for Bryant because he helped me set up my phones and he always made sure to give me the best promotions. Man gives some awesome service and is always on the look out for you. The staff is super helpful and they saved me so much money on my bill. Great Service. Great Attitude. One of the best Verizon stores out there. read more

I have came to this location twice now, when I first opened my account and doing an upgrade, and I have to say the team here is pretty amazing. I had Brian help me and he is really good and really tries to help. Along with the manager, I forgot his name but he also tries to help, that way you don't pay to much. If your looking for a Verizon with people who help this one is a good one to go to!!! read more

Went in today damaged my Samsung dropped it. Marissa was so helpful in trying to get my phone repaired and she got to save me money by getting me more data for less money. She was very outgoing and knowledgeable about the phone. It's nice to go somewhere and talk to somebody that is pleasant and be helpful. I would definitely come back for her customer service. Good job keep it up read more

I came in to activate warranty phone from the corporate Verizon in my local Fontana area, however I was treated very rudely. Called The other local Verizon Rialto and received a whole different experience, Mr. Bernard helped me upgrade all 3 of my phones and added a new iPad ... so worth the drive and time. Save yourself a trip and headache and head to Rialto and see Mr. Bernard!! read more

I came in today only looking for a way to limit a line I have but instead I walked out with a new phone. They were very helpful in helping me with my services. They were patient and willing to work out my plan do I wouldn't go over. And I got a free smoothie while there. Totally a good day to have walked into this Verizon store, I definitely walked out happy!!!! read more