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    Total Wireless

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    6 months ago

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    AT&T Store

    AT&T Store

    (17 reviews)

    Customer service would have been nice! Switching now, did not get help just told me to call 611 and…read moregot nowhere. 1 hr later still in same predicament! Canceling now...

    FIBER INTERNET BEWARE: This review isn't really directed at this store directly but more towards…read moreAT&T in general. We've had the fiber internet for almost a year now. On January 18, it randomly stopped working. We put in an order online for a technician to come, but since it was a long holiday weekend, they didn't come until the 21st. He informed us that there was an issue with one of the telephone poles 800ft away so they would send a different technician to check it out. On the 22nd a different guy came who said that he NEEDS to get into one of our neighbor's backyard (he only mentioned the street behind us but not which house) since that's where the telephone pole is. He waited a bit but since nobody was home and it was still early, he just left and said he would put in another work order to have someone come later in the evening so hopefully they would be home by then. He said the next morning he would check to see if someone else came. Well on the 23rd, the same guy came back out again since nobody came in the prior evening. Said he waited 30 minutes outside the neighbor's home, but since nobody was home he left once again and said the same thing about putting in another work order to have someone come out later in the evening to catch them home. Well on the 24th, a different technician came out and literally told me the same exact thing the previous technician had been telling me all week. He said nobody was home and that our best bet was to wait until Saturday to have a technician come during a time the neighbors will 'surely' be home. Weekend came and went and we had no calls and no updates from anybody. On the 27th I wasted more than an hour of my day, explaining to 3 different employees on the phone what my issue was. But before I could even get ahold of someone, I wasted a lot of time listening to the automated machine give me a bunch of options, and instead of transferring me to a real person, it just informed me there was already a technician scheduled to come the following day. It wasn't until I finally figured out the fastest and easiest way to get on the phone with someone was to press number 1 and pretend I'm trying to start a new service with them. But 3 different times the call was either transferred to the main menu or dropped. At the beginning of each call, they ALL asked if this number was the best to contact me in case the call got disconnected, guess how many call backs I received? Yup. None. So my thing is, what if the neighbors are in a month long vacation? Are we just going to be screwed out of having Internet since apparently that is the ONLY solution to get the fiber internet back in our home?? It is now the 29th. 11 days. AND they expect us to pay for this month and stay with them?? Time to start looking for another provider.

    Total Wireless - mobilephones - Updated May 2026

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