Today I went in to inquire about switching phone carriers to Verizon. Itzel helped me today and she could not have been MORE WONDERFUL! She was knowledgeable, answered all my questions and was patient with me. I feel like this is not always the service you get at phone stores but I was so thankful to have this experience with her! If you are coming to this store, highly recommend asking for Itzel read more

Not sure who the gentleman that runs the front is but he helped me with my iPhone when it froze. It took 5 minutes was so glad to see such a knowledgeable employee. I wish I knew his bent to give more credit. read more

This Verizon store was very disrespectful and unhelpful. The salesperson we had was a lady, didn't grab her name but she had tattoos on both arms and neck, she was very rude and was not helpful at all. 10/10 do not recommend wasting your time here. read more

Ron at Verizon made dealing with Verizon a pain. He was short, rude and condescending. Friday, ~7:05 Phoenix time. He ultimately hung up on me. He was a rude prick when all I wanted was to disconnect my phone due to moving out of Verizon's area of operation. read more

Verizon makes you jump through hoops to change phones plans etc But I wanted to leave a review for the customer service we received. The store manager Savanna went above and beyond to help with a couple of phone issues we had. Thanks for all the help. read more

I walked in at exactly 5:30pm today (they close at 6pm) with ONE question & I was told to come back tmrw at 11am. Horrible customer service but they prob just saved me a lot of money bc I'm going to look at another cell phone carrier now. Thanks Verizon! read more

Horrible. I didn't feel like a costumer. The number one priority at this store was to boost commission for themselves at all cost. The employees are rude and management focuses on sales only not experience for the customer. If there was a different phone provider standing outside this location they would have taken my business just because of the experience I had here. I will never go back for anything. Best buy gave me a better experience when it came to what I needed and they are just a 3rd party smh read more

Lots of people working here, all taking care of someone. I was immediately greeted and shown what I needed to get done. They were accommodating, kind and professional. I had a much different experience here many years ago but it seems the store has really turned things around! Looking forward to any of my next visits here. Thanks guys read more

I have never been treated more disrespected in my life. I came in for assistance with my new IPHONE XR and the Apple brand battery case, that has continually given me nothing but issues-and the ENTIRE staff of about 3-4 people did nothing to help the issue. Didn't even bother looking me up in the system. Basically turned me away saying I needed to first fix an issue, then come back. I left in tears and was so upset that I cried in my car, in the parking lot for nearly ten minutes. I was spoken to like I was 5 years old, and an idiot. As if my comprehension level was severity lacking. I am not sure if it was because I came in at 6pm and they close at 7, or perhaps the manner I was dressed-yoga pants, tennis shoes, and a tee-but the treatment I received had me leaving there feeling like a societal pariah. I am deeply regretting my switch from Sprint to Verizon read more

I was thinking of switching but I got there and waited more than an hour to be seen. They need to hire more staff.

Quick service and everyone was very friendly! We didn't require any additional service except picking up an order, but we were helped right away. read more

I would leave zero stars if I could. Did curbside pickup order because I hate waiting in line. This store takes forever. Literally have to plan to stay all day just to be safe. Checked in through the app at the curbside spot. Waited forever. Tried called the number on google for the store, doesn't even go to them. It goes to their call center. I didn't know that so I waited ten minutes on hold to find out the people on the phone can't even help me. This store sucks read more

I've been a Verizon customer since they were Altel. Six months ago I switched from Cox to the Verizon 5G internet services. The last couple of months I've had to do a forced restart over and over again. If you don't have the infrastructure to support 5G, then don't offer it. I work from home and when the system goes down so does my ability to take care of my family. Get your act together, geez. I'm a loyal customer and you'll lose my 3 lines and 5G because the company can't get it together. read more

DO NOT GO TO THIS STORE! TERRIBLE CUSTOMER SERVICE. (If I could give them negative 5 stars I would) My husband and I had to drive over to this store three days in a row due to the incompetence of one of the female employees there. She never gave us her name and was of no help, and only made our problems worse when we went in to simply upgrade one of our phones. When we were trying to check out and purchase the upgrade she kept telling us our card was declined. (We have more than enough in our accounts to purchase an upgrade, there was no reason this should've been happening.) Soon after trying everything we were told by her that our transaction went through, and she would be back with our phone in 10 minutes. We sat there for what was actually 30 minutes only for her to come back and say that she just realized our payment never went through. By this time the store was closed, when we arrived early enough to have everything done before then. She told my husband to come back the next day and we should be able to pick up our phone after just being handed a customer service phone number. The next day my husband showed up after getting off of work at 5:00 pm, only to be told once again payment was declined. Which makes absolutely no sense since we have MORE THAN ENOUGH to pay for what we needed. She then was extremely rude and unhelpful towards him, and the employees locked the safe way before close and said they were unable to provide us with the phone we purchased. She then told my husband to come back the following day for in store pick up. We went back and were told they haven't prepared our order after dealing with this for three days. DO NOT GO TO THIS STORE! TERRIBLE CUSTOMER SERVICE. COMPLETE WASTE OF TIME. read more

I hate this store. Customer service is crummy. Don't expect to spend less than 1.5 hours just waiting for someone to help you and they won't make appointments either. I suggest doing everything you can online, or maybe there's another Verizon store that actually has decent customer service, I don't know. They really don't seem to care here. Why oh why did I decide to upgrade my service?! Is it too late to return my phone? Smh :-/ Unless absolutely necessary, avoid this store, their wait times, and their lack of giving a "darn" that you're spending money with their organization and expect face to face service every now and again. read more

Would've given this location one star had it not been for Sylvester (I think was his name). This store is dead first of all, walked in and saw five guys standing around doing absolutely nothing but still they couldn't be bothered to say a simple, "hey" I get about a foot away from the desk when Sylvester from the back of the group greets me and immediately punts me to Michael who is "up next." No thanks, I'll go with the person who actually felt the need to greet a guest. The group of guys had a nice laugh when I told Michael he could shove it and that I'd be working with someone with actual manners but seems as though they all could use a lesson in customer service. This store sucks, it'd be well worth the drive to find another Verizon to go to. Planning on it in the future read more

If I were rating them on their great cell service, I would give them 5 Stars!! I have been with them over 10 years now and I will never change because I "Don't" get dropped calls like all the other cell services I have had or my friends & family has. Now on their customer service I give them 1 Star Only!!! I always have a BAD experience with their employees, Every time!! read more

Verizon - Mobile Phones Near Me - Phoenix, Arizona

Liars! This location is staffed with employees who are only out for their commission. I bought a new phone online and stopped to pick it up. The employee looked at my account and asked if I wanted any accessories. After severe questions I agreed to a new case. The salesman then said it was only $4 more for the bundle. It was actually $35 more. I said no. The salesman installed the screen protector and case and said because I did not agree for the extra warranty or monthly tech support plan he couldn't help me with the transfer from my old phone and suggested I go to the Apple store. I said I could have bought the phone from Apple. He then stayed the phone has the prompts. Less than 4 hours later the screen protector started to lift. I went to the store and the saleswoman said they were out of stock and I should place a warranty claim. The manager came out with a new screen protector and looked at my phone. The case was installed in a way the made the protector lift. She lifted the corners of the case and pressed the protector in place. No more lifting. I will avoid this location and in the future. What a shame for almost 20 years as a customer, 8 as a corporate customer. read more

Since most people look for one star reviews to look at first I hope you find this... I normally dread going into Verizon stores now because it feels like I'm walking on your used car lot. I had a major technical issue with my iPhone 5c. The rep Sea Cassidy spent an hour with me to try and fix this issue. He was unable to resolve it and pointed me at the Apple store. I went there and they were able to fix it. I believe it was an apple Apple issue. A few hours later though the phone reverted back to searching for a signal. Let's just say I wasn't happy. (Cut to videotape of the Atom bomb going off) I went back to the Verizon store and Shaun walked me through trying to fix it again. I've been on unlimited data for the better part of three years and have been hesitant to actually upgrade my contract and get a new phone as a result. I had bought mine aftermarket cash to keep my unlimited data up until this point. Sean pulled up my last six months of data usage and showed me that if I move my plan over it would save me around $45 a month and I can get a new iPhone 6. Okay here's where it gets interesting --I was so impressed with the way he handled me ~I can be a little bit of a bear when I feel I am being worked on by a sales person. If you've read this far here's what I can tell you: 1. I was ready to switch my service away from Verizon. 2. My blood pressure generally goes up when I walk into a Verizon store. 3. After dealing with Sean, I will refer anyone I know and go out of my way to let them know that they MUST go to the store on Camelback and ask for him specifically... he will restore your faith in Verizon. My name is Vincent Mosca and if you find me on LinkedIn, direct message me I will elaborate more. Added bonus if you've read this far -At the risk of being in hot water with my wife I :/ decided to buy a Bluetooth Bose system from him because I know that helps their stats somehow(...and I really needed an excuse to buy one). read more

I am waiting for my contract to expire from Verizon and move on from this horrible experience. Lousy customer service, horrible reception that I COULD NOT down load apps on my I Pad. Oh, and the costly monthly service is the icing on the cake!! read more

The employees in this store are so fucking arrogant they made 5 people stand outside on a 101 degree day. I was here to change my service from ATT over to Verizon. Thank you Verizon for showing me the error of my ways. read more

Yesterday I went in to this store to find out some information about upgrading my phone. Jonathan was the representative that helped me. His customer service was excellent ! He explained everything perfectly and I was in and out of the store in 30 min with a brand new phone. Very satisfied with my experience. Shout out to Jonathon for the assist read more

AVOID THIS LOCATION AT ALL COSTS I had a phone issue and the employee of this LOCATION decided that a hard factory reset was the best fix. He said I would not lose anything it was all backed up on the cloud. WRONG! They are uneducated young people folks.. run don't walk! Cost me thousands of $$ in lost his contacts. To top it off he didn't even finish the process. Most likely because he realized the mistake. Handed the Note 8 back to me as soon as he hit the factory reset button. Thanks for the help you little twit. I will be leaving Verizon and switching asap read more

The star review represents Dory's customers service. Not the store as a whole. I would give Dory a 0 if possible. This is my first review ever. This information should show how horrible my experience was with this employee. I went into this store when they opened at 1030. I walk up to the door and it's locked. I try to open the door 3 times. Finally I get let into the store where the door doesn't open till 11am. Odd? But I can look past that. Here is where I met the rudest employee I've ever met, Dory. She's looks at me in disgust or annoyance even trying to open the door. I make aware my issue with my phone and she says it's a pressure issue with the screen right away without even looking at it. I ask "Ok, what are my options" Dory "you have to go through insurance" "Do I do that here or what?" Dory "we'll do you have insurance" "Idk do I?" Dory "idk do you?" "Isn't this the part where you take my phone number?" Dory rudely asks "well what's your phone number? I give her my phone number as she mistypes it and she starts to get frustrated at me and gocks at me. From here I ask her "why are you making this so difficult" and she starts to argue with me so I quickly ask for her manager with great surprise I find out she's the manager. I quickly ask who her boss and for her name and she says she wouldn't give me any of that information. I tell her I need the store manager's information before I leave. Dory then asks me to stay in the corner of the store like I'm a child and wait there while she does nothing to help me and move on to other customers. I walk over to a helpful employee who gives me everyone's information and points me to another manager who can give me the store managers name and only her email? Do these people not have office phones? Jesus. This is the only Verizon store I've ever gone to the past 17 years as a customer. I've never had a bad experience until yesterday. If you go to this location, avoid Dory at all cost. read more

Let's play the I would rather game. I would rather walk into a cactus patch barefoot than go back to this place. The whole Verizon company has zero care for their customers and is totally disconnected. It's like each (supposedly) humans that work there are independently trained by a different 3 year old on how to handle customers. Julias was supposed to help me, but just like everyone else in this company he didn't want to sell a $1200 phone, he just pushed me back to customer service and in circles. These people should go deposit themselves in a portapotty as they are equal to the usual items that would go in there. Eat a d Verizon, Julias and the other 11 people that I've talked to. read more

Zero trust in this store specifically. I came to pickup a SIM card for an old phone. That's what I wanted to say when the customer service agent began telling me what we "cannot do." The reason this bothers me is that I already spend 2 hours with a rep over the phone working out what we need to do, and how it will work. The rep had been in the back room for almost 10 minutes to return to tell me that they don't just give our SIM cards without charging for it. They also want to charge me $40 for the line per month when I have already discussed this with customer service over the phone. I was assured no extra charges, but this location has always had an attitude about what they can and cannot do. I walked out saying, "No. You're not going to charge me extra. I'll call directly." Went to my car. Sat in the parking lot while i contacted customer service. They confirmed that there was no reason for them to do that except that it sounded like they were locking me into an additional 2-year contract. Got my need taken care of with the Verizon Global team (800 number). No extra charges, and we're good to go. read more

Now I love Verizon, their service is usually above the bar. This location is the exception. On a customer service grading scale they would receive a well deserved D. I came in looking to buy some new accessories for the phone I was also needing assistance activating. The manager was pretty much useless. I asked for help multiple times all while he was walking around with his I pad purse. I walked out after activating my phone, their contribution was minimal to this. Def going to just order a phone case on Amazon read more

I had no issues with this place, maybe I just got lucky. I came in looking for a case for my S5. Broke that stupid protruding camera on the back twice and it's $80 to replace and really difficult to replace. Messes up your whole front screen. So I was told that they'd have go to the back to get some cases for me-guess my phone's already old. I talked to Heath. Dude was totally awesome. He brought out their best case to begin with, was $90. Waterproof, shockproof the whole thing. I wasn't too keen on spending $90 especially as I'm headed to Kuwait in about a month, won't have to worry about the waterproofing there. So he brought out a couple other Otter cases and finally we worked out this one case with glass on the front. He did all the work, put the glass on then slipped my phone in the case. He even asked for my account to look up if it was registered that I was military 'cause I get 25% off! I never knew this. My account was registered as a military account so I got the discount. Think I spent at most 10 minutes here. That's solid service. Thanks Heath. read more

Local business owner coming in to inquire about creating a business account and their hotspot service. Very rude and combative staff also a 45min wait which is ridiculous and wastes people's time. Would give the place a 0 star review if possible. For business owners use a different store and/or other products out there. Don't waste your time read more

The Verizon store on 16th Street and Camelback is the worst. The "sales people" are useless. They do not listen to our questions. They are programmed to sell a phone, not answer questions about existing Verizon products. What a waste of time. read more

I have to admit I was dreading going to this Verizon for new phone. Every time I go to Verizon the wait is horrific and I am disappointed in the service. I am happy to relay this was not the case today! I waited about 10 minutes, not too bad and told the representative that I already knew what I wanted. I asked for the iPhone 8 Plus or the iPhone 7 Plus. They didn't have the color I wanted in the 8, which was okay as they had the color I wanted in the 7. The guy asked if I wanted to wait at the store for the data transfer or take instructions home. I opted to take the instructions home. Long story short, I was in and out of Verizon with a new phone in less than 20 minutes which was unheard of. Glad I stopped in! Now, I have a nice new phone that works. read more

I understand Covid is happening and has happened but that is absolutely no excuse for poor customer service. Being a kind human being should not in any way be altered because of a pandemic. I believe the associate I spoke with was Anthony and he did everything in his power to NOT help me or any one else in line. He also gave a series of snide remarks and widened his eyes as if we were crazy to ask him a general question. I will never go back to this location and I hope this review results in some action because by the looks of the other reviews, this seems pretty normal for this location. read more

This is the store nearest to my job. Always good customer service. They always greet me with smile. Always help me resolve the issue. Today, Luis G at this store went beyond to help me with what I needed done. Instead of handing me a phone # to call and sending me away. He got on the phone right then. Got the rep online, handed me the phone and got what I needed to do resolved right then and there. Thank you Luis! For your superb customer service. read more

Fuck Verizon, seriously. We couldn't even get a rep to make eye contact with us when we walked in and there were multiple reps free, just standing there. Finally, a guy comes over. My boyfriend starts to explain how his phone is lost and he has a monthly insurance plan that he pays for, and was informed that a lost phone should be covered under insurance. The guy taps around on his tablet, looks up the account, says, "you don't have insurance on this phone." My boyfriend starts to say, "okay, let me call the number for the claims and check with them again..." and the rep WALKS AWAY and doesn't come back. We look for someone else to help us. No one. Finally ended up speaking to someone who was a MANAGER and she says, "I would say your best bet is to return to the store you bought the phone from, and see if they can help you." ....we were standing in a Verizon store right then and there, so that might of been the perfect place for someone to help? One would think. We ended up walking out about 10 minutes in and decided to do everything online and get a new phone shipped (my boyfriend lost his and we pay for insurance on it) - which hopefully works out. If a $400 a month family phone bill isn't enough money for you to treat me well as a customer, then it seems like you may have some issues to address. It's flat out unacceptable to not even attempt to help a customer. It's your job. If you don't care, pretend to. read more

I just had the most amazingly positive experience with Taylor. ( manager). He was extremely friendly, kind and helpful. He helped me with a natty problem and within minutes I was set to go! I also received a paper with phone numbers to help me with an additional problem that didn't have anything to do with Verizon. Excellent service. read more

scams. Verizon is the worse phone company out there. They never explain that your first bill will be super high. when you call and ask for help on the current bill, you get someone from a foreign country who doesn't know anything. They are robots and trained to read from a script. Run do not use Verizon. read more

They wheeling deal you into a false contract, they offer you an extra item say try it for 14 days if you don't like it return it but forget to tell you there's a $35 restocking fee and it's not even a phone, a manager cannot come out and talk to you they can only stay in the back and the employees has to run back to talk to the manager, I have been with their company prior when it was ALLTEL for over 16 year, and I can't believe how much crap they tried to feed you, they lie to your face, I would never recommend the store I hope their corporate knows the crap they pull on people to make a sale! Lies and lies from these employees read more

My review is not for this location but for verizon overall. I recently traded in my phone for a new one and was supposed to get a $900 credit for my phone when three months later the credit still hasn't been applied to my account. So when I called in, probably for the 5th time possibly 6th, I was notified that they weren't giving me $900, they were giving $700. It is what is. I can't do anything to change it, but hopefully they actually change my bill this time. This point of this post is to make sure you clearly read the emails and papers they send you to sign because they're a slippery company and will screw you over if possible. read more

I am only giving them an extra star because they did what I asked them to do. But in the most unprofessional way possible. First they were all wearing football jerseys, ok, it was Sunday so that's cool. But as I looked around and saw that it was just a free-for-all. While the guy that was helping me change phones over worked on the computer he started up a conversation with the employee next to him about the party they were going to after work, all about video games and drinking. Seriously? I thought to myself. He had very little knowledge of what they even sold in the store. "Do you sell the FitBit bands?" Umm I'm not sure, then he walks across the store to ask someone else if they did. She took two steps to her right and pointed to the huge stack on display, clearly he must have been blind. Then I ask "Do you have the arm bands that will fit my phone? like for running" He again hesitates and asks someone else if they know the answer. So frustrating! If this were my first bad experience there, I wouldn't have felt the need to post about it, but I am here all the time and have never had a good experience. They over sell me, don't give me all the details and just piss me off. read more

I felt a little ill after our experience yesterday at the Verizon store. It could have been the questionable food at the Baja Fresh we ate afterward. But, no- it really was the see-sawing of our entire lengthy transaction. We were due for the "new every 2" deal, but, wouldn't you know it- the prices for the phones we wanted that Hubby had been quoted in an e-mail expired 2 days before! Then we needed to go back out on the floor to look for more affordable models. Bonus point for the salesman getting Hubby a gov't employee discount on the phone plan and accessories. Bonus point for finally having a device in house that will transfer your contacts and photos for you. Minus a point for his lame joke about it costing $10. Minus a point for his inability to transfer my pics when he could transfer Hubby's. Minus 2 points for screwing up the rebate process by ringing up the same phone twice, so now the UPC codes on the box and the rebate form don't match. So much for reminding us so often about the glorious $50 rebate per phone, that finally made us choose to go with the original phones we had wanted in the first place. So now I have to squeeze in a trip back to the store sometime very soon before the whole deal expires, or possibly and tragically lose my- wait for it....wait for it.... f-ing "Verizon Debit Card." WTF? The sales rep never said anything about a debit card. Can I only conveniently use it at a Verizon store? Shockingly, the rebate printout does not say specifically. I like my new phone well enough, and I have been a Verizon customer for many many years and have not ever had trouble with them. However, I don't think I'll shop anywhere but online again for my phone needs. The human factor made the shopping icky. read more