Staff is unbelievably disrespectful. I only inquired about a device upgrade fee and they refused to look up my account & dismissed me, all within 60 seconds. I recommend going to literally any other Verizon store in the greater Phoenix area. read more

DO NOT COME TO THIS LOCATION I've been a loyal Verizon customer for a long time. When it comes time to upgrade, I sell my old phones through the service Offerup and put that money towards a new phone. Today, I met a buyer at this location. He made an appointment to verify that the phone was indeed paid off and to put lamely, a "Verizon" phone. The Verizon employee looked the phone up in their database and verified this information, it even stated "sim without restriction." However, the issue arose with the phone when it displayed as "locked" with a carrier that wasn't Verizon-or so the employee explained. He said it meant that the phone was bought from another carrier such as T-mobile or sprint which is impossible. To further prove that my phone was in fact Verizon, I suggested the buyer input his SIM card into the phone to test it. The employee assisted with placing the gentleman's SIM card and began the process of setting up. The buyer was able to make phone calls and send text messages-further proving that my phone is indeed Verizon. The employee however, said it was at the buyer's discretion to purchase my phone and informed the buyer that there was a possibility of the phone "locking up" in a few months. I've never heard this term before and when asked to elaborate what he meant, the employee could not explain. Rather than explaining the issue, the employee turned to the buyer and began attempting to sell him a new phone, ignoring my questions and my overall presence. At this point, the buyer removed his SIM card and clearly frustrated, walked out. The manager came over and I requested that they pull up my information to verify that I am a Verizon customer. The manager told me that she wasn't able to do that at this location and that I would need to call tech support. Rather than attempting to clear things up, she handed me a business card which listed tech support and moved onto the next customer. This was by far the worst experience I've had and I highly recommend that you do not come to this location unless you plain on purchasing a new phone. The employees and managers are incompetent at solving tech-related issues. Take my advice and listen to the many other 1 star reviews rather than the few 4/5 star. read more

If I could post zero stars, please be assured I would. Below is a sample of issues experienced tonight. My son has been in Europe and upon his return needed to simply get a United States sim card to use his phone. These are some examples of what occurred upon his simple request: Staff wouldn't give employee id to other Verizon employee or me; I asked for mgr-employee ignored me; I requested mgr name and district mgr-refused/ignored; Verizon employee refused to give basis as to why he couldn't activate my son's phone. (after an hour on phone with verizon telephonic support-turns out phone WAS active btw) He hen said "new policy" that they could not activate. I then asked when new policy was enacted, employee wouldn't tell me and tone became extremely angry and frustrated. Next all three employees began ridiculing my son who was standing in the physical store. The employees were even laughing and discussing the issues with my son and my phone call to other customers. Two employees extremely rude to me. Wildly condescending and unprofessional. Three employees rude to other verizon employee (trying to help us) Store staff dismissive and combative with their fellow team member. Three employees rude to other customer tonight who actually became irate and upset at their deplorable treatment of her. The Verizon telephonic employee reported what occurred (to us and her) and the complaint was immediately escalated due to severity of issues and continued and poor reputation of this particular store. I was on phone an hour and fifteen minutes to resolve a ridiculous phony "issue." My son was at store for 2 hours. WOW. EPIC EMPLOYEES IN QUESTION? "eric" "brock" and 3rd employee, also a real gem. Nice Verizon. I am incredulous. read more

I love being greeted right when I walk in, that's one thing they got right. There was a man who said hello and asked what I needed before I made it all the way into the store, which was nice. I told him I was thinking about phones and he added me to the wait list. Little did I know it was a 20 minute wait list! I told him I'd never had a smart phone before because I wanted to see what they would recommend to me. After my long wait someone finally started talking phones to me but I was shocked to find that the salesperson didn't tell me more about the phones other than how much they cost. I didn't mention I was on a budget. I was hoping he'd give me a run through of each phone and what they did , what makes this phone better than that one and so on but no such luck. I left with more questions than answers. Total let down. read more

ABSOLUTELY THE WORST CUSTOMER SERVICE EVER!!! I understand that I came in 30 min prior to close but they just ignored while taking 2 other ppl before me!! To think I'm gonna spend that much money for such crappy service u think not... Ppl just don't know I will write a complaint on the better business bureau website with the quickness!!!! Actually 1 star is too much! read more

Whoever I had was SO patient with me. Spent literally an hour off and on with me getting my stuff switched over from my Iphone 5S which was dead to my Iphone 6 Plus that I hadn't even bought in store. Super patient! Super helpful! Can't say enough good stuff about this store. Gave me water and a chair to sit in after awhile! read more

I normally don't go to this location but since it was close to work I decided to handle the bill. I paid monthly bill at the kiosk and then sought out some help paying off a device. They tacked on an extra $18 on the payoff amount for a device when I ask what the extra amount was the i was told said it was for taxes and such. I paid the bill and left. When I got home, I got on chat with Verizon customer service told the agent what happened and he agreed that the amount I paid was incorrect and should not have been charged the extra $18. The agent credited the amount on the next bill. The last phone I paid off was only for the amount left with no extra fees, but that was at a different location. Watch out for this location. read more

I would give negative stars if I could. I bought a jet pack and it haven't worked a day since I got it 3 days ago. I wanted to take it back using the 12 day satisfactory guarantee. The smart noir store manager said there would be a $50 restocking fee. She was rude and unhelpful and still didn't solve my problem. I would definitely stay away from Verizon and this store I got a response from Verizon and then I looked at all the other 1 star reviews (almost all of the reviews) and they all said the same thing. "We're sorry for your experience" BUT none of them said "can we help you work your problem" Nothing in any response said anything about solving the problem anybody had. I think it's an automated response. Verizon should just say. "We're Verizon we don't care, we don't have to". read more

Incredibly displeased not with the service but with one young lady in particular. She wasn't rude or unprofessional but when I came in to make a cash payment for my bill instead of processing me right away she took my name and told me that I would be helped next. She proceeded to stand there on her phone as I'm waiting to have a 5 second manner taken care of and after about 5m she tells me that there's a kiosk that I can use. She went thru lengths to get me to pay my bill in other way when I feel the energy that was used to resolve my matter could have been decreased if she had just taken my cash payment. Which ended up happening anyway. I just feel like she has this Napoleon complex which is fine but if you are a boss or want to act like a boss you have to do the small things too and not just sit on your high horse and let the small things pile up for your workers read more

They don't seem to answer their phones so we had to go in for assistance. Though, assistance was not quite what they provided. Someone begrudgingly they helped with one thing and gave me a handout with instructions instead of actually helping. Prior went to another verizon store - couldn't get the camera to work - blamed it on samsung. not great service or company. read more

I've had Verizon for years, this store location is not really helpful. Manager has poor custom service skill, it's pretty much useless to schedule an appointment. (I scheduled an appointment and still had to wait an hour), I watched many other people get turned away because of their poor time management. It would be wise to have an entire afternoon free to take care of anything you need to do at this location. Honestly, I would avoid this location at all costs after watching how this location operates. read more

Does not open on time. 7 people are waiting outside and there is NO one in the store/ no life/nothing moving. I can wait 10 min but I don't have time to wait indefinitely. Never again. read more

Kudos to Rachel and Gabriel from this store who stayed late to help me and my husband switch back from T Mobile to Verizon. They were instrumental in unraveling the confusion surrounding our 2 phones and 2 watches. It took some time, but we left knowing they got the job done right! Well Done! read more

I ran in on an impulse-buy to get a wireless router for my laptop. I know how lines can be at Verizon and I had about 10 minutes before I HAD to be somewhere. I got Tina who happened to not be with a customer. She patiently answered all of my questions about the wireless and went to work setting it up. Tina showed me how to work it, what to expect on my monthly bill, and how to quickly get my mail-in rebate. I was out of the store in 10 minutes.... That is a great experience! read more

I have my IPAD "covered" by the Asurion plan. I have paid the monthly insurance on the IPAD for two years and when i made my claim, they charged me a deductible of $189.00, and, they then sent me the wrong replacement. The replacement was smaller and not the color of my original. I sent it back to them and now they say my IPAD is on back order and they don't know when I may receive my replacement. What a rip off. And, they are trying to sell me another policy to cover other electronic devices. Why would I buy that policy when they don't live up to my original plan. Bad. read more

If you want to buy a new mobile phone, the people here are fine to work with. If you have questions, concerns or issues with your phone after the sale, you'll find a bunch of people who couldn't care less. Their solution to EVERY QUESTION is to buy a new phone. I suggest you go elsewhere to get real service. I've purchased several phones here over the past ten years-- but will take my business elsewhere in the future. read more

Picking up a new phone. Got taken care of promptly by Jeremy. He gave me some options, but no hard sell. He showed me how to get set up, and I was on my way. Good experience. read more

Terrible customer terrible every time upon arrival. It's embarrassing the lack of customer service skills.

Went in looking for a new phone and had one of the worst experiences I've had in a long time! My salesman Alex was pushy, and could care less about helping me! After asking at the most 10 questions all Alex could say " is that the one you want?" It was like a game of chess, I would ask a question and he would respond "is that the one you want?" I've been in sales a long time and know the importance of asking for the sale, but this was the ultimate of rudeness! Thank you Alex for letting me know up front before I purchased how concerned you are about your customers!!! read more

Im not surprised this place is 3 star it should be 1 star.. The customer service here is terrible! Brian the manger hasn't been very helpful and was very rude. On my first visit here I had to fax some paperwork to corporate office due to fraud (someone opened a phone line under my name) after they made all the necessary copies I asked him if they needed a copy of my license and I was told no. Few days passes by when I received a phone call from version needing additional information.. Guess what they needed? Yep, a copy of my license so I'm back in the store having them fixing the issue that wasn't suppose to be an issue to start with. I like Verizon's phone service but dislike their customer service both in person and by phone I recommend going somewhere else these guys do not appreciate the biz.. read more

Verizon - Verizon inside poster - Mobile Phones Near Me - Phoenix, Arizona

Horrible customer service I walked in and was told to walk right back out and treated really crappy and as customer there should have more cafe also no help at all of any kind to get my issue resolved read more

I ordered my phone offline early Tuesday morning for same day delivery and I'm still waiting on it today.

This store needs new management. Rude and condescending customer service. Go to the branch on 16th St and Camelback - they'll treat you better there read more

Not surprising when I read all the bad reviews, well deserved Verizon. The manager refused to come over and help out. You have employees out front throwing a football while my contact is unable to fix my phone and in fact lost my data. I could go on however, the fact is Verizon does not train their employees, they are simply told to do their best as I was told "our job is to sell phones and plans, not to service problems". Its called baptism by fire at our phones expense. Save yourself the aggravation, give Walmart a try, I did and I am not going back to the Verizon Store. Walmart offers all the plans Verizon has to offer along with a host of additional offers. Want to buy an expensive phone and plan, visit a Verizon Store, want to save money visit Walmart. read more

Mixed review. First experience was, in-store, good. The sales associate was awesome and hooked me up with a free upgrade to unlimited data. UNTIL. My bill came. Wasnt free. It took me, no joke, FIVE MONTHS of calling, being put on extremely long hold times (38 mins, 47 mins, 54 mins) and being transferred to one person tot he next, some of whom said they couldnt help and I was locked in till I finally, like I said,months later, reached the 2nd supervisor I had to speak with, Steve Williams (Steve Williams 4 btw) before the issue was finally rectified. Fast forward to my breaking up with Apple once and for all and getting a Samsun Galaxy S8. I headed to the same store, filled with trepidation, worried the same BS would occur and was met by a cheerful, happy go lucky dude named Jerime (pr Jeremy). He was patient, helpful, informative and didnt push sales on me. His name is Jerime Dunn and if you have any needs for your Verizon phone, I cant say enough good things about this dude; I left a customer service experience in a better mood than when I entered the store. THAT is how customer service should be! I own my own biz and know how customers should be treated- like they are giving you money. Because they are. Jermine -- dude, you doin aight! 44th & Thomas, 602 952 00100 or cell at 480 348 3418 Jermine gets SIX STARS but my initial experience drops the overall review to four. Was gonna be 3 but my experience with Jerime move it up. Lucky you Verizon. You need more people like this one. read more

The manager Jen was incredibly rude, unknowledgeable and unhelpful. She stated that their store only gets people online and does not help customers setup phones or transfer data from an old phone to a new phone. She then proceeded to try and do so. She did not allow me inside the store even tho it is 113 degrees outside. She said their store phone is disconnected so they cannot receive calls. THE VERY WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED especially when dealing with a sensitive situation as a telephone which one can hardly live without. Avoid this person and store at all costs. read more

BEWARE!!! We are long time Verizon wireless customers and unfortunately due to what I call lies told to us by Verizon corporate and Verizon's store manager we are left with no alternative but to terminate our relationship. After being loyal customers for many many years. Our relationship with Verizon took a severe turn for the worse after being told by a representative from corporate one thing and then something totally opposite from a store manager. I'm not sure when the disconnect occurred between corporate and store manager but this company just can't seem to get their stories straight. Very upset to have to leave Verizon but over the last few weeks iv been told nothing but great things from peers and fellow business owners about T-MOBILE and as hard as it's going to be we are making the switch. Like I told the rep on the phone we will fight any future bills they plan on sending and we are returning all original equipment to the store as Verizon wireless was the one who broke contract. I would love to go into further detail but it's best I get legal advice as the consumer has rights. Contracts are to be atleast it's my understanding, upheld by all parties that enter into agreement. Verizon wireless in my eyes has failed to do so. I will say the most hurtful of it all is going into the store on 44th street to pick up a new added device to our account we did over the phone with corporate only to be told their are additional fees and fees and fees. Our account is not past due as we been complying with our debt monthly. Being such a long time customer it's even a bigger slap in the face to have an answer to a question delivered in such a manner it leaves you second guessing if your the one at fault. Fortunately for me I was able to see a new potential customer ask the same question and get such a warm inviting response. I treat others how I would like to be treated and expect atleast an effort from those in customer service to reciprocate. Please heed my advise based on my review that you should take serious consideration before walking into Verizon. Check all your options as the competition has gotten to be just as good if not better from what hear. read more

I wish i went here first Gambino was really helpful and knowledgeable made the whole experience a good one the Verizon in Scottsdale had me waiting 9 days for my phone to just get delivered to there store i walked in to this Verizon and left with my new phone read more

The staff is friendly in this store! However, I would not and I repeat would NOT pay for the additional monthly phone protection plan. They lure you in with a $17 monthly fee and promise you (3) free repairs at a $29.99 deductible upon this service. The kicker is when you go to use the protection service they send you to a third-party company called Asurion! They send you through a loophole to verify your identity, faxing over papers, and filling out paperwork. Once they approve your claim without viewing your phone, they can deem non-replaceable, and then you have to pay $199 deductible! Excuse me what? Here is where my frustration kicks in! My phone has one small crack and works just fine I would just like to use my plan to have it fixed. I have been with Verizon over a 1 year and a half and have paid $17 each month (which totals $306) for this plan and now you want to charge me an additional $199 to have it replaced when it actually just needs a new glass! Ridiculous!! Then to add insult to injury Asurion offers no service or support, they will send you to an automative line or bot messenger with the same responses. So just a word of advice the protection plan is not worth the additional fees! Save yourself some time, headache, and money. Phillip Robert P.s. The one star is because I can't leave zero! read more

I have never had such a horrible experience in my life!!! I got my phone stolen and i came in to file the claim and also turn on my old phone I was in the store for 2 1/2 hours. I felt very unappreciated as a customer i was passed on to employee to employee with my original person never coming back to check on me. As they offered other guest who had not been there as long as me water, I was asked nothing! Finally after great frustration of not being helped and not having a phone the manager assisted me! This is the reason they get a start all she went out of her way to make my awful day a tad bit better. Verizon doesn't deal with insurance which is dumb btw but she made copies for me and scanned since I had nothing to use. She made sure to let me know how the process was going to work. She was the only reason I did not say forget it and run to sprint!! read more

Update your hours!!! I came here and stood outside for 30 mins hoping someone would at least knowledge me given that the hours were not updated. Everyone in there just ignored me. Even though there were still customers there. I wasn't asking to get service but at least knowledge me. Total crap and waste of time. read more

Got a new phone for the kid and they gave us a hum for free. But they didn't tell me it cost 10 dollars every month with early termination fee. Very deceptive sales. read more

Staff is very unfriendly and not very helpful. Went in for an upgrade and it seemed like we were inconveniencing them by trying to upgrade a phone. Typically not a fan of leaving negative reviews and like to give people the benefit of the doubt, but this was a pretty bad experience. I would definitely recommend using the location at Tempe Marketplace. read more

I would like to say I was very impressed with the service I received when I went in to this store to get my iPhone fixed. Although the store was packed when we got there the manager approached us right as we walked in the door and told us how many people were ahead of us and how long it would be. They were very speedy at helping the 5 customers ahead of me and I only had to wait around 5 minutes when she gave me a 15 minute estimation. My SIM card went bad in my phone and they replaced it at no cost. As they were fixing my phone the employees engaged in conversation with me, making me feel very welcomed. I must say that this was my first experience at a verizon store that I had an excellent experience! I would recommend this location to any existing verizon customer!! read more

I was in there yesterday bc my phone wouldn't work on vibrate. After trying multiple things and nothing working they offered to let me get a new phone. Carlos was a big help. He listened to me and helped me pick out the best phone for me. Also went above and beyond to get me the attachments I wanted and put on the case for me. Helped me transfer over everything. I left there happy and satisfied. read more

I spend so much time at verizon stores just trying to get a working phone. Instead of a working phone that I pay 90.00 a month for, they just send me busted refurbished phones...why do I bother read more

Well, I wasn't going there to buy a new phone or service. I needed tech help with my internet stick because they only seem to last 3 months. I was in and out within 10 minutes with a new stick . Mine decided to stop working spontaneously. I had a younger brown haired girl help me who was really nice and didn't try to BS me at all. read more

I found myself in Scottsdale so went to this Verizon instead of the one on 16th & Camelback, which is nearer my home. I took a look at Yelp, and was prepared for the worst, but turned out just fine. I needed a new case for my Galaxy 5s phone and to return a charging cable. It took a few minutes before I was served, but the guy who helped me went to the back to find cases for the Galaxy5s, which were no longer on display. He brought out a selection, I chose one, he took care of the exchange and I was out of there. read more

Austin is amazing! Thanks for being so helpful and taking the majority of the afternoon to swap our devices over- your service and courtesy is greatly appreciated! Would have been 5 stars but this store doesn't carry our accessories. read more

Went in yesterday 3/11/15 to buy a new iphone 6/etc. It was busy but it took 20 minutes for an employee to even acknowledge me. I left. I stopped back in today. I was greeted by the manager who told me it would be about 5-10 minutes before someone could assist me. I told him that I had been in the day before and explained the situation. He said "ok". I sat down. The store was empty but for 2 people being helped.. 10 minutes passed. I peaked in the back and saw the manager and 2 other employees yucking it up. I left. I guess the the question is why is there a wait? If they dont have enough staff, then they should hire more or the manger should pitch in. I had been going to the south mountain store on baseline and never had this issue. I moved hence the change. Looks like ill head back there tomorrow. read more