Keeping with my theme of only reviewing really good or bad places. Russell Cellular falls into the…read morereally good. Went there today to have a couple items updated on my cellphone plan. James was extremely helpful, he did exactly what I asked and didn't try to sell me anything. My usual experience with Verizon stores entail pushy sales rep, so this experience was very refreshing. Highly recommend Russell Cellular and I will be sure to go back if I need anything else.

I recently purchased a new PS5 online with GameStop. I have had a very terrible experience. First…read morethe estimated delivery was 1 to 3 days. When it didn't arrive and the tracking showed it hadn't left the store the first thing I did was call the store that it was supposed to ship from to see what the hold up was and I was told that they had no way to look up my order in the system at all and that I should call USPS well I had already checked with USPS and they informed me that they had not received it. I then call customer service who can see that I've placed the order but have no idea where it is and that it was estimated as 3 to 5 days instead of the original estimate and the only solutions I was offered was to wait for it or a refund. After 7 business days and 11 days overall I went to my local store to see if they could help me since the package still hasn't left the store. When I got there they did look it up but had no information. I left and called USPS they said they didn't have it and that there was no way that it wouldn't have been scanned at all in 11 days. I then called the store it was shipped from again this time they did look up the order but said they had already sent it and they didn't have it. So I return into the store asking if I can speak with a store manager to resolve this. The store manager said that there was nothing he could do but issue me a refund and sell me one at the same price. Well GameStop has already taken my money a refund according to your policy can take up to a week. I don't have money to buy a second one and wait for a refund that is a lot of money. When I asked if he could call the district manager he refused saying he wasn't allowed to give his number out. I explained that I was not asking for him to give me the number but simply to use the store phone to contact them and see if they had the authority to resolve it. He refused to call anyone saying he wasn't allowed abd that he could email him. I have already waited almost a week and a half I don't want to wait for someone to stumble across an email and get back to me when? I left the store called customer service the only thing they offered was to escalate it to a team who could look into it but couldn't tell me how long that would take or when I would get my product. This is supposed to be a Christmas present for my husband which I had to work extra to be able to afford and now I don't know if I'll be able to give it to him. I feel as though my money has been stolen and no one wanted to help me just pass me off to the next person. I hope the company can improve there services because this does not make me want to be a customer. I have worked in customer service and retail all my life including being a store manager myself and I would never treat anyone this way. My manager cared very much about making sure customers were happy and would personally talk to them if needed when I called to resolve an issue that I couldn't or didn't have the authority to do. This company clearly doesn't care about their customers.

Went in with simple task. Trade in 3 games and get Nintendo gift cards with the credit. At least…read moreseems simple. I was helped by cameron. Cameron insisted that he put the credit on a preorder then I can comeback later and cancel the preorder and get the credit. I told him again I just want to trade in the games and get a gift card. He then replied ok I guess you don't want more money and seemed very irritated that I didn't want a pre order. I felt in my gut like I should just get my games back and leave. However after several minutes finally I got credit and got cards but I was so frustrated with the attitude that I didn't check my receipt. I got home and looked online and seen I didn't not get as much credit as it said so I checked my receipt. Seems cameron added a pro membership to my account. He did not ask or mention. In my opinion that's theft. I called customer service and was on the line for about an hour and hopefully getting a refund in 10 days for something if cameron would have asked I would have told him I didn't want. It felt like being in a sleazy car dealership with someone that looked for any possible way to take advantage of you for simply being a customer. I will never shop at GameStop again.

Great service and the employee (male) was knowledgable and kind. Did not try and over sale…read more Great Yelp find!

They have been nice to me a few times and the suits have always been decent, but this past time the…read moreexperience was just terrible. Primarily the customer service I called in the person on the phone not sure what her name was but she was just terrible. I was asking questions and she was like it was part of the contract and then she said OK. I'm gonna hang up now. All I wanted was an explanation of the contract, but she did not give that to me and just decided to hang up instead of actually explaining the question I was asking.

This location is on point ! I had a dead battery and the manager came to my rescue ! I was stuck…read morewith a dead winch battery ! I highly recommend this company! Thanks again sir !

I have been here twice recently. I needed a battery for an old house phone. and a few watch…read morebatteries. They were able to fulfill both my request and The customer service was outstanding!! I would recommend anyone to give them a call or stop by. Y Hunt

Kim waited on us and we bought a generator. We will shop there again. People were friendly and…read morehelpful.

Tim, the "gun guy," has pretty much prevented them from getting any business from me in terms of…read morebuying weapons. I've been ignored, walked away from mid conversation, and not called back about an order. All I use this place for now is an FFL dealer. They'll have my $35 transfer fee, fine. But they don't deserve anything more than that for the kind of service I've had (FROM BEHIND THE GUN COUNTER). That being said! Charlotte and Randy behind the main counter (who handled my FFL transfers) were incredibly professional, quick, attentive, and helpful. Got to me REALLY fast about my shipment arrival and got me in and out without any hassle whatsoever.

Dont bring your IPHONE into this store. They will put not true Apple Products even you pay extra…read morefor them. And when i addressed a refund they told me no they wouldnt replace my battery.

Yesterday I dropped my phone and cracked my screen, and so I called Cellairis and they sid they…read morecould fix it in 10 mins. So I went in and OMG! Just like that it was fixed , the gentleman was nice and I got a tempered glass for my phone, and I'm using my case too!!! So thank you for your fast and efficient services! They come recommended!

Took a matter of minutes to open a locked door. I've used several locksmiths before and this…read morecompany has a variety of areas od expertise. Susan Wier

I was stuck with a dead battery in the middle of the night. He was courteous and professional and…read morearrived earlier than expected!

ADS installed our security system. Their service tech, Skylar, did an excellent job checking the…read moresystem to see that is was working properly. He spent time going over the system and how to operate the features. I highly recommend them.

From beginning to end, I have had the best experience with ADS! Ritchey, our rep, has been…read morepersonable and knowledgeable, and I felt a lot of confidence that he was being real with me-not selling me anything I don't want or need. The installation was quick and very professional, and they did a fantastic job teaching us how to use our system. I can't say enough how much I appreciate Ritchey and the team at ADS!!