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    WOW! Internet, TV and Phone

    WOW! Internet, TV and Phone

    1.3
    (41 reviews)

    I signed up for WOW 30MG on Friday, signing onto an absurdly onerous one-year contract stipulating…read morethat I pay a monthly penalty of $15 if I cancel early. My internet service is significantly less than what I'm paying for, which I note is priced at $10 a month higher than what is advertised. In addition, they keep trying to sell me a $5/month additional "service protection plan" and I keep explaining to them that I shouldn't be obliged to pay an addition fee over what I'm paying to get what I'm paying for. I order a technician to come and fix the internet, which they do not do, and then they tell me that if I don't sign on for this extortion, I will have to pay $50 for their time on some nonsense travel toll. I sign up for an ADDITIONAL $5/month for three months, the minimum necessary to prevent me from incurring their "fee" for pretending to provide me the service I am paying for anyway. How is this legal? If I pay you for internet, at nearly 50% over the rate advertised, how am I then responsible to pay you an additional fee when there are problems? That is your end of the contract, not mine. In August of last year, Comcast was hit with a similar suit regarding "unfair and deceptive trade practices" and was ordered to pay $73 m in damages. Postscript: I called threatening a BBB complaint, and the agent, Ivan (C6722) was extremely apologetic, took the name of the installer, and promised to cancel the SPP and any fee incurred. He also remotely restored my wifi to the speed I'm paying for. I won't know whether the SPP is cancelled until I receive my first bill, but this was a big and welcome change. Would you believe it? Ivan claims the field technician, Cody, misrepresented the way the SPP works to get me to sign up for it. As a person who inhabits an adult female body, I spend most of my life fending off people trying to take advantage of various vulnerabilities, real or perceived. Being extorted by field service technicians with double-talking legal theories like "all the big companies do it" is just below my intellectual tax bracket at this point. Shame on me for consenting, if momentarily, to this absurd scam, and provisionally: thanks, Ivan, if my bill is correct.

    TERRIBLE. Do not let them deceive you. They (and their third party reps) will promise low prices…read moreand then charge you outrageously high monthly rates. They also promised faster upload and download speed and neither were true - coming from my husband who does some gaming and uses internet for school. THESE PEOPLE ARE A SCAM AND ARE THE WORST!!!!!!!

    DISH - televisionserviceproviders - Updated June 2026

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