had their service for more years then I can count. kept bumping up the cost, although we never ordered anything extra. did it again this month. we installed Sling TV and chatted on-line with an agent to cancel directv. all kinds of amazing offers and discounts and promises came my way, including cutting the bill in half, just under what Sling would cost. I asked how long before it got bumped up again. no answer. I asked about the ATT/Directv bundling discount I was getting. Nope. no discount. no idea when they quit doing that. asked about pro-rating my bill. Nope. next months bill 'has been generated" so I can "use the service" for another 3 weeks. right. what you mean is they do that so they don't have to take any money out of the till and return it to the customer. our bill from this time last year was $19 a month less. they make no arrangements to pick up the receiver & the remote. we have to return them ourselves. I think the new services like Netflix, Sling, Hulu, etc are really hurting them and I can't help but look forward to the day they go under. Would give them a zero if I could, even after all these years read more