TERRIBLE. Do not let them deceive you. They (and their third party reps) will promise low prices…read moreand then charge you outrageously high monthly rates. They also promised faster upload and download speed and neither were true - coming from my husband who does some gaming and uses internet for school. THESE PEOPLE ARE A SCAM AND ARE THE WORST!!!!!!!

Service goes on for a while then off then on. It's been off for at least 2 hours this time and…read moreseveral other times this morning. They don't answer the phone. You are lucky IF you even get it to ring. More often than not it times out and hangs up before the first ring. They suck! And they are expensive too!!!

Candra was so helpful to me today so sweet and funny I am silly but she understood my crazy morning…read moreshe is amazing you are blessed to have her on board thank you Candra your the best everyone always so kind and very helpful Candra have a blessed week love keep up the best customer service

They get going up. and the cable is going out more. And this year we can't watch the Braves.I'm on…read morea fixed income.I'm looking for another company.

Walked in and got signed in and we were the first in line to have a sales person wait on us. Lady…read morethat was to wait on us took another customer and ignored us. Another sales person that came out of the back was told we were first, and yet waited 20 more minutes before waiting on us just to tell us they didn't have anything we wanted. Worst customer service ever!!

This company let someone use my Social Security number to open some accounts, when I asked for the…read morename they refused to tell me who it was

New Customer, the staff couldn't. Get my bill corrected, got fed up with me.... Insulted my…read moreattires, my intelligence, refused to served me at on point, bragged about taking promotions away, (which they have done). Please contact me asap District/ r Regional manger. Beyond unprofessional

I've been with Verizon for at least 18 years and the service is great for me 90% of the time along…read moreside the customer service

I cant say enough good things about these guys....they showed up during all of this mess and got me…read moreback on line ...and checked up again today to make sure i was good

Update on my previous review, below. Knology has recently upgraded their internet service, and the…read morespeed is much more on par with their pricing scheme. Still not great, but the faster internet package will actually support Netflix streaming video, now. Terrible Internet service. I paid for the high speed package, only to find my typical Internet speed was slower than what is standard speed in most other regions of the United States. Customer service was wholly unhelpful with this problem. I recommend using a different Internet service if at all possible.

Very, very poor service from the WOW people at Knology. Since Hurricane Irma service has been out…read morein this area. The service isn't fixed yet - BUT they'll take your money and hook you up to...nothing that works ! There is a new service installer next door now - 18 September 1429 hrs and neighbors have been yelling at the guy to FIX THE SERVICE rather than trying to add customers to a service that doesn't work... WOW is the only provider that has not restored service. If you call the Columbus Knology office, you get a recording to....DONATE TO THE RED CROSS ! The selfsame Red Cross that tried to divert 9/11 donations to cover other expenses. Remember that ? They got royally jumped on for that.

You may not realize how lucky you are to get to choose your cable company. Many places its a choice…read morebetween one cable co and one or 2 dish networks. By virtue of choice alone we were happy with WOW. We opted for wireless Internet service only instead of traditional phone-cable-Internet packages. (The only thing we missed at all was sports. Definitely did NOT miss commercials!) WOW was super easy to work with. Direct pay was simple to set up and monitor for our monthly bill. All employees from the lady answering phones to the field tech installing our router to the face-to-face rep at the customer service desk were nothing but polite and accommodating. They may not be the biggest "guy" in town, but if you are looking for fair pricing and pleasant folks, I highly recommend WOW.

Poor coverage. Slow speed and if there's an outage they will do whatever it takes to make it seem…read morelike it's your fault, even after bad weather. Probably because if they miss coverage they are suppose to not charge you for those days.

I've had this service at my apartment for maybe a year and they have never billed me correctly,…read morethey keep sending me faulty equipment that I have to keep sending back. Of course I have to send it back in a timely matter or they'll charge me $150. Customer service with this company is a joke they consume your time. Purposely they forward your call from person to person country to country. They'll even imitate being management I haven't even been told by a manager that my services were correct it and that was a total lie.

Manager and staff were extremely helpful and patient. Made me feel welcome. Yes the introduced…read moreproducts but products that I was actually interested in. This is my preference of Verizon stores in Columbus, Georgia, by far.

Terrible Service cuts in and out all the time, as well as constant lies about billing and military…read morediscounts, aren't as they promise, we completely regret ever switching to them. Looking for other options.