Stephanie is a worthless human being. Refused to take a cash payment because I mentioned that they have shitty service. Then refused my business. I have no problem going to another store and as I'm walking out, she says have a shitty day. I had my fair choice of words, but my attitude shouldn't matter when I'm trying to make a payment. You guys hired some pretty awesome people. I will never be back here, and I am filing a formal complaint with corporate. read more

Verizon - Verizon store on Palmdale Blvd - Mobile Phones Near Me - Palmdale, California

Had me waiting 30 minutes, didn't even greet me the customer he was with did just to not even be able to help. They either need another person to help customers so time isn't being wasted while they help one person at a time or get someone whos able to multitask. read more

STEPHANIE!!! Girl...!! If you guys need help, go to the girl named stephanie at this location! She was so helpful and put her 100 percent into getting me every discount possible and besides that informed me on what Verizon could give me for just being their customer. I have had a lot of interactions with representatives, but she has to me #1! She was so great, I highly recommend her! read more

My Pixel pro 6 completely died while I was with T-Mobile, and when I went to upgrade, I was quoted $1400 for a new phone, which was a major letdown. I decided to give Verizon a try and walked into a store, where I was warmly greeted by Eddie. He was upfront about prices being slightly higher than online, but I didn't find that to be the case compared to T-Mobile. I brought in two lines of service and ended up getting Google Pixel 9 Pro XL & Galaxy phones almost free, thanks to Eddie for a promotion that included free screen protectors, cases, and wall chargers. Eddie made the entire process seamless and painless, showcasing his extensive knowledge of the equipment and plans. I'm thrilled with the service I received from Eddie and glad I made the switch to Verizon. read more

Johnathon is a cool person and he likes The Galaxy the Soccer Team yay. But mention that team and who knows you might get a good deal like I did on my new IPhone 14 for my dud read more

Verizon - iPhone 14 that my Dude (Jack) bought. - Mobile Phones Near Me - Palmdale, California

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This place is such a horrible location every time they take my payment they always put it 3 days later they never have change or they're printer is never working so they're not able to give receipts read more

Jonathan was able to do what a different store couldn't do. Fast and simple. Thanks dude!

Worse verzion ever this is just a franchise you are better off going to the one by the av mall as it is a corporation. I bought a phone there and tried to return it cause it didn't even work and told me I couldn't I need to call customer service. but the other Verizon took it cause it was defective and refunded us ! This Verizon lied and charged me 4 phone lines even though there's only 3 of us and now If we cancel the 4th we're paying 900 outta pocket they don't know what there doing beside messing people over so thanks Johnathn for making us stay there for 2 hours for straight bs what another Verizon did in 20 min. read more

Sunday 7/26/2020 Wow! Talk about shady sales personal that ive ever met. Called in early in the morning about the new phone lines that I ordered through Verizon.com Someone answered and he said that the payment hadn't gone through but that I should cancel my order and he would be able to help me at the store? (Red flag #1 sounded like he wanted to flip my order for him to get commission and credit) Talked to Verizon finally fixed my account... I drive by the store at 1 (store opened at 11) and I see someone with a black shirt (bigger set spiky haired dude) walk into his white car and leave. Walk towards the store and it's completely closed and unattended no signs what so ever. Come back an 2 hours later and I encounter the same guy that left and he said he was on lunch? Store opened at 11 but hey I don't Manage you to be taking a lunch two hours into a shift. I believe his name is Justine or josh. He is answering phones and being a complete joke when it comes to customer service to his caller let alone the people he has In front of him. Finally helps me and he gives me this bogus excuse about the serial numbers didn't match on my phones so he had to cancel my order and he would have to sign me back up!! Are you kidding me!? I did all this online so I could avoid shady immature people like this! Talk about flipping an account just to receive credit!! Most companies terminate employees for this particular reason! At this point I've wasted almost half my day and now I have to talk to Verizon again and complain about this shady business that this personal is doing! read more

Verizon - That's the sales person on the left side next to the handicap sign - Mobile Phones Near Me - Palmdale, California

I did a walk in today 6/6/23 for an upgrade. Thank you Danielle for providing OUTSTANDING customer service! I've been a loyal customer for many years and was paying a high monthly amount. Danielle was able to provide my a better monthly deal and to spoil my self she even gave me a deal for an iPad. I was out in less than 30 mins Definitely recommend this location- make sure you speak with Danielle read more

I just recently visited this store and bought a phone. The gay guy Dakota messed everything up , he swore he explained to me all these extra fees I paid for the 1st month however he didn't. I would hate to pay for something I don't use or don't need. When I tried to explain to him he got very angry and told me to leave the store and refused my service. I don't recommend this location at all. I'd give them 0 stars if I could read more

I bought a New Phone about a year ago. I went in a month ago to change out my screen protector and phone case as i had paid almost $250 for those items so they would have "lifetime warranty". i changed my screen protector ONCE before they told me i wasn't allowed to anymore. I guess the new owner isn't allowing previous transactions like that to be valid anymore. How stupid is that ? They have great costumer service but you have a better chance going to a different verizon that isn't a self owned. read more

I had a very good experience at this Verizon store. The young gentleman named Christian was so helpful and made buying a new phone incredibly easy. The only reason I didn't give this five stars was because of the appearance of the inside of the store looked oddly cavernous and awkwardly laid out. I think this store would attract more business if more attention was paid to the aesthetics of the inside of this establishment. read more

Don't come here! Bought a jet pack that worked great for 2 days then stopped streaming. Asked for help from Victra and I was told that I'm on my own and to call Verizon for tech support. Totally useless and a real kick in the pants to be told tough luck now go away read more

Absolutely terrible experience. Ordered a phone online and went into this retailer with the paperwork to simply pick it up. They canceled the order instead and then it beccame a huge ordeal because they charge way more than the price you pay online and they couldn't match it. They completely screwed up my account and I was in there for four hours trying to get it staightened out. They messed up my sim card which had to be swapped and then added a $750 loan to my account for a new phone that they didn't even give me to take home. The manager said to come back the next day to see him, saying he would be there early in the morning and then decided to take the day off. After another hr spent there the next day they were still unable to help me and now I have issues I have to sort out with Verizon. read more

I don't normally leave reviews but at this point it's disgusting and sad how anyone is capable of doing what they can to make a sale . Jonathan sold a phone and not only did he say he was only charging the taxes on the phone and an upgrade fee , he added a setup charge of $40 without their consent . A couple other stuff he didn't mention what the price was . Switched the line and mentioned that he wouldn't do any changes . It's very pathetic how a man can make up lies to get a sale . He realized how my family weren't knowledgeable in phones and he took his opportunity to go behind their back to get commission . What's sad is they trusted him , but then they had to find the sneaky things he added to get a sale is absurd . I've been a Verizon customer for 7 years and not once did I ever go through this till now . Verizon has to work better on what kind of losers they hire . This man is desperate . read more

Sergio is the absolute best!! My fiance had so many issues and glitches with his Google Pixel 2 phone. Sergio went above and beyond to help us. He even called tech support to help us get the phone replaced and was able to get a new phone sent out that same day!! He's a great manager but deserves a raise!! He has double-management written all over him!!! read more

if i could give it 0 i would. recently came in to get a new phone, ended up trading in my old phone they said i would get $700 off my trade in. turned out they gave me $250 off only. i was told my bill would be a certain amount & it ended up being more so they lied AGAIN. i got an apple watch as well & they said it'd be $10 for my line to that watch, than added a whole NEW line that's $70. overall john & danielle are terrible & LIARS. wasted my time & money should've just been upfront BEWARE OF THIS STORE read more

Awesome new staff!! Dreaded coming due to hours of waiting and slow service. Not anymore. The staff was quick and efficient!! Highly recommend this store. read more

Jalen helped me out with upgrading to a new iPhone and got me a promotional deal with an iPad at no in store cost. I have been with Verizon for over 5 years and will continue to come back! read more

Very friendly staff , I recommend coming here ! Michelle was supper nice and everyone makes you feel welcomed ! Love it !

We have bought 2 lg g6's and the store dealer said if we want insurance so we said yes ($39 a mounth). so the 2 lg g6's now have a badly craked screen. We called verizon and just found out that we can't get a repair becuase of are ZIP code like wth. I highly do not recommend verizon all they do is still your money and have hidden Fee's. And lie to you (ALOT) read more

I strongly recommend to go to an actual Verizon store and avoid this place since they're only authorize to use the name Verizon. The store charges you extra fees for things you don't need and they don't tell you anything about what you're been charge. You also get charge for Redux multi device membership $20, which is not a Verizon fee, but a store fee per line. Don't buy any of the promotions they offer (cases, screen protectors..etc), get them in Amazon for a cheaper prize. Dont trust this store and avoid the fees, its better to go to a real verizon store or do it online. read more

This retailer is beyond the worse place ever to do business at!!! I would rate them 0 if I could. Daisy and Justin, are two of the most unprofessional pair they can have there. Definitely not what I think Verizon wants as representation of their company! Both don't have one bone of customer service in them! Justin is an incompetent! As far as Daisy she's just a lying sack of wasted air! My experience almost caused me to completely go to another carrier! I called in advance to see if the new iPhone X Max was in and over the phone she says yes everything's great she has 2 gold ones available and ready for me to set up service. My husband literally walks in 15 min after and she tells him they never received any iPhones !!!! Don't know what stupid game she was playing with him, but then they set him up for a preorder that just completely sets off a fraud flag with Verizon, please whatever you do go to the Verizon on Trade Center Drive, this place is shady and they are completely untrained. I really urge you if you do want service with Verizon go and set it up through corporate and not this retailer! read more