Horrible experience and I'll never return. Without going into great detail about how/why my phone was wiped clean by a store employee..when the store was notified the 1st thing the next working day on what had happened, and the panic in my voice, the manager never bothered to return my call for 2 days...and even then, it wasn't her that called me, it was me that called back after speaking with the district manager. At the end of the day, it was a 4 day nightmare and it was Verizon customer service who came forward and gave me the $100 credit that had been promised me and was very apologetic. Because Verizon 12 Oaks is not a corporate owned store, but a franchise owned store, they're operated a little differently...obviously not the customer service that the corporate owned stores give. Regardless, the manager's total disregard over MY inconvenience and the hours it took to unravel this mess was mind-boggling to say the least. 4 days it took and she REFUSED to offer ANY kind of credit or really any apology over what an employee had done. Lesson learned and I now know what Verizon store NOT to walk into. For the record....1 staff member who helped on the last day while the manager was off, was very helpful. I could tell she felt truly bad about what had happened and understood my anger...but her hands were tied, and it was in the hands of the store manager. The store manager acted as if taking up 4 days of a customer's time meant nothing and treated me accordingly. Message received loud and clear. read more
