I am so livid I'm not sure I can even get through this review. I was in your store last Saturday…read more12/4/21 and worked with Mariah Riley. I was very specific in my request of wanting to upgrade my tablet and one phone. Both of which were eligible for upgrades. I made it clear to her that I did NOT want insurance on the phone as well. Mariah took it upon herself to change my entire plan, add two new lines to my plan instead of upgrading my lines and added insurance!! All for what? The extra commission? Absolutely ridiculous. Apparently I'm not the first this has happened to. Please watch every single step these shady folks do and get EVERYTHING in writing. I've learned my lesson. Now I understand why I shouldn't order a phone and why I should sit there while they waste time activating it bc it's the only way to prevent this scam!!!

The MANAGER of all people, added a line to my account without my knowledge or permission just to…read moremake the store look like they got a sale when they didn't. My trade in of $700 also mysteriously hasn't been credited to my account. After being jerked around by the GM I was essentially told that manager no longer works here obviously for committing fraud however won't take ANY action to resolve the issue. After a lot of hassle I wouldn't recommend AT&T in general but at very least avoid this specific location that clearly uses unsavory business practice and lacks customer service.

Walked in today (3/14/26)hoping for a fix for my phone issue. It was not charging. I had tried to…read moreclean out the connection, with no luck. I didn't get his name, but the gentleman working was able to clean it out. Sooooo grateful! I use my phone for work and desperately needed a fix. I hope never to need a repair again, but if I do I know where I will be going.

What a great experience each time I go! I have referred friends here as well. They do a great job,…read moreare friendly and quick! I barely had to wait today. You have to try this place when you need a new screen for your cell phone! Thanks guys for helping me out!

Paul and the crew we're awesome…read more Everything was my fault and they still helped me. I showed up without an appointment and they still helped me. Just be nice and have your info. Be mindful, RAM is way too expensive so they likely have pressure from above about what repairs to do.

Booked an appointment for Genius Bar for 4:25, checked-in at 4:15, waited 45 mins until a…read moretechnician came. When I asked the check-in person during the long wait, she arrogantly said the technician is on lunch break (at 4:40pm?) and asked me to just keep waiting. Unacceptable attitude and behavior. And when I brought the issue up with the technician, he said and here I quote: "So you want to complain or to get your device fixed? Do you want to reschedule?" And they kept saying the store is busy, it's NOT. The most ridiculous and horrible service I ever received in Apple store.

Just an update about a month after purchase. I received a message from the Paul's folks right…read moreafter my previous post. Their customer relations representative stated that the company wanted to call me and discuss my experience so they could ensure that I'd received the "royal treatment". They asked for a phone # and I replied with that info. After a week or two with no call, I replied again. Never did get any call or follow up from Paul's. Guess it's not that big of a deal, but I'd appreciate them actually doing what they said...

I walked in the store and saw someone standing there with their head down on their phone looked…read morelike a customer.by the time I walked completely through the store I finally asked him did he work here he said yeah. I asked him about my 2013 Macbook for up grades he said no buy a new one nothing can be done. I know I can upgrade to Catalina. I also know I can upgrade my ssd and battery. He clearly had no clue about repairs on models of MacBooks He also did not have a charger for 2013 models but just one to test. Which is dumb because his store is full of MacBooks you work and service them carry more chargers

I bought a used MacBook air 2015 from them for 850.00 last September. If I had purchased the…read moreMacBook air from Apple, I would have gotten a newer model for that price and there would have been a warranty. Instead, I'm sitting at the apple store waiting to replace a broken screen, and finding that I'll need to purchase another computer, for 850.00, but which will include 150.00 off and a 150.00 credit. There's a reason why you go directly to apple to buy a used apple. Don't buy one from these guys. They'll charge you too much and you won't get a warranty. As a bonus, they never answer their phone or return messages either.

Buyer Beware of Verizon Deals and…read more.. You're Welcome! First, some info to keep handy before you go with Verizon: Online BBB https://www.bbb.org FCC https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223 State and Local Consumer Affairs Attorney General's Offices ---------------------------------------------------------------------------------------------------- This was one stop of many Verizon stores, each as useless was the one before...They lie and get you to buy their phone, then your bill is much higher no matter how many times you call Verizon, and they say they will call you back, (six and counting) and the stores wont help you. Good luck getting that teacher discount, or ANY of the discounts they promised you. You can call a dozen times and go to every Verizon store in two cities- you won't get any help....Have Fun!!

Is there any way to give a company negative stars? I was with verizon for 30 years (yes, really, I…read morehad a phone mounted in my car in 1989). I would get all these offers from other companies, but Verizon would come close to the offer, so I would stay with them. I went into the Verizon store and, they said they were sorry, but they could not match Sprints offer. so I switched. I notified Verizon in September that I had switched services. I should have had a credit for the part of September that I had already paid for. Then I was charged the entire fee in October (I had autopay, so they took it out of my checking account), so I called them. They said I would get a refund. Then I receive another bill for November for another $80. When I called they said I owed them another cycle and Zavier (Verizon representative) listed about 10 different fees that I owed. I cannot believe this! How can they bill me for stopping service? I haven't had services with them for over 6 weeks, but fees keep racking up? In essence, they say I owe $164 for fees/charges AFTER I canceled services. I was no longer on contract and owned my phone. This is insane. Now I wish I had left them years ago.... Be careful! Get everything in writing.