Just an update about a month after purchase. I received a message from the Paul's folks right…read moreafter my previous post. Their customer relations representative stated that the company wanted to call me and discuss my experience so they could ensure that I'd received the "royal treatment". They asked for a phone # and I replied with that info. After a week or two with no call, I replied again. Never did get any call or follow up from Paul's. Guess it's not that big of a deal, but I'd appreciate them actually doing what they said...

I was completely scammed at Boost Mobile Brighton zmi. Went to get new phones, was told they were…read morefree and 3 lines was $75/mo. They signed me up at $125/mo for life and the phones were $301.05. I asked for a receipt, was told they don't give receipts. Then when I asked to at least see the computer screen to see what the charges are, I was told there were "secret codes' which turned out to start with S/N so they weren't secrets just my serial numbers on the phones I bought. Paula said I I see those serial numbers, she'd be fired. Nomsense. So, my phones I transfered were shut off so I had to pay the 301.05. When I finally git a receipt emailed, it was a fake receipt. Charges were all under "Boost RTR'' Which is Miscellaneous so they hide money there. Receipts show itemized prices. She told me 3 cases were $45 but charged me $75. That's why they didn't want me seeing the screen. They hoped by the time I did, I'd be confused or forget it. Then, I get a $105 from Metro because Boost selected the wrong option to transfer my phone #s. I called Paula she said to pay it then dispute the charges with my bank. That's 100% FRAUD. Owner promised her she would call but the owner didn't (Adrian). I called one last time with corporate on the line and she said 'I'll switch it to $75 after a few months' and wheni said corporate was on the line, she yelled 'this isn't my store and I'm closing' she then hung up. Mind you, it was 20 min to 8pm which is when they close. She hung up and closedcearky because she knew what was done to me and had no answers. Going to Chamber of Comnerce today. Still have no receipt for over $400 in merchandise that's a tax write off.i own a company too. They must pay salespeople on OVERAGE, which means money above the stores costs goes to them.thats why they hide charges on the RTR. Either they saw me as a mark or they do this to everyone. So be careful, demand receipts while in store. They don't even have a receipt machine, whoops that in 2026? No idea what to do about the $105 charge from metro pcs. When. Paula said I could switch my numbers for free, she says "I didn't charge you, Metro did' but we both know, that's not free transfer if my carrier charges me. Watch out guts. ​​​

Jessica is one of a kind, and the type of employee any company wishes they had. Boost is lucky to…read morehave her. She stayed past her shift to help the last couple people who walked in around 5:30p.m. and stayed until she finished assisting both customers. They closed at 6:00 and we were there till 6:30. She was knowledgeable polite and patient. She truly wanted to get us taken care of without closing the store. Thank you Jessica for all you did.

Zachary the manager was BEYOND AMAZING, He helped me immediately, they really make you feel like…read morefamily, he took his time and got my issue resolved, it felt good to not have to speak to an AI person but a REAL LIVE HUMAN BEING!! I had spoken to so many representatives over the phone that same day , who could not assist and felt mentally exhausted waiting on reps to call me back as a working healthcare professional, who relies heavily on my phone.. Zachary rose to the occasion and investigated my account and let me know exactly what was happening, he made things clear or concise and I had a new phone number the same day with a better phone payment note...Zach you the man!!!!!!!

Zachary and Ebony was awesome they we're very polite when we came in the store and they helped us…read moreout if I could write them a hundred star I would LOL but there's only five star ratings for the best they deserve a raise honestly

Today i came in to Verizon after a long day. Kristen Ford was a great help to me. She delivered…read moreexcellent customer service and made my day.

My experience with this verizon store was very good, largely due to the professionalism of the…read morestaff and great customer service. Mike Horning, my verizon representative was very friendly and helpful. I preordered an iPhone 6, and missed not one, but two pick up meetings (my fault, not theirs). When I was held up at work and missed the second meeting by over an hour, Mike drove all the way back to the store to make sure I got my phone that day and was professional and friendly the entire time. He was very knowledgable about every option, offering advice, but never pushing me to purchase things I was not interested in. Overall, I had a great experience and would recommend this verizon store and Mike Horning for future purchases.

I wish we could afford to keep this service. Sadly, it's not in our next budget. At&t took two…read moremonths to mail me the new phone and I needed work data from an iphone that died while waiting. The phone was so old and abused over the years that Jason and the boys nicknamed it "Franken-phone". Not only did they get the phone fired up again, they managed to recover about 90% of the files and photographs. It was an easy process to initiate and their Asurion plan actually saved us fifty dollars. The whole crew was friendly and professional. It was a bit odd that they didn't know about the Cellular Data option of allowing more data on 5G when WiFi is not available, but no biggie. 12/25

So the worker here was really nice and I'm sure I frustrated him with my lack of computer skills…read more Verizon sent me here due to an issue with my phone's sim being copied. I had to bring in both my phone and computer for them to check for viruses and see if anyone still has access to it. However when I got there he basically said Verizon told me BS just to make me feel better because one of their employees didn't do right by my destroyed phone. Anyway they did what they could which was not what Verizon told me.

I thought I had shorted out a Dell XPS desktop while replacing a hard drive. Would start and then…read morejust shut off. Swapped back the old drive and it just wouldn't stay on for one minute. Dropped off the PC for a diagnostic check and didn't get two minutes down the road and it was back alive. Apparently some capacitor needed to discharge! He did not charge for the test and I will make sure this is the first place I go for any service in the future. THANK YOU!!!

I bought a computer less than 3 years ago for $400 with specific requirements that it can be…read moreexpandable/ upgradable. I needed to add an application that requires Windows 11, so I took my laptop back to Network One, willing to pay the $118, and they told me on 1/27/2026 that it didn't meet the requirements for Windows 11 and I would need to purchase a new laptop. DON'T TRUST THEM! They were not willing to do anything to help me out on the price, I should have just spent the $600 at BestBuy for a new laptop less than 3 years ago and I would have been able to upgrade.

iPhone with a cracked screen, repaired quickly while I had a coffee in the Panera next door. I…read morewas impressed that there was no effort to upsell to a more recent phone :-) Price was fair based on comparables. Recommended.

These people are terrible. I brought my phone here for it to be fixed. I spent $60 nonrefundable…read morefee for them to repair, only for them to not succeed. Honestly, this didn't make me upset. I knew I was taking a risk to have it fixed and they never guaranteed anything. However, what did upset me was the fact that after looking around more, this seemed to be the only phone repair shop in Ann Arbor that charges a nonrefundable fee to even attempt to fix a phone. The other stores will only charge you if they're successful in fixing your phone. I picked up my broken phone back from these frauds. Upon pickup they tried to upsell me on a deluxe package that would entail a "deeper dive" and a more thorough fixing process. I couldn't believe it. They kept saying that no other competitors would be able to fix the phone and it was destroyed. Well surprise, surprise....I took it to another competitor and they had it completely fixed within 1/2 a day! And didn't even charge me unless the phone was fixed! TLDR: is your phone is broken, don't come here for them to repair it. AVOID!

TL;DR ... go elsewhere…read more I was having trouble with data roaming while in Canada. Voice roaming was working fine. Cricket tele support sent me to this store. The guy is a waste of oxygen and a stain on the soul of humanity. My "everything" plan includes Canada & Mexico coverage. It is right there on their own damned chart. He says, not included. Said that iPhone 13 is not supported, inspite of a banner in the window pimping iPhone 13's. Said he does not know what "roaming" means. Said that he does not know what "voice service" means. Said that he does not know what "data/internet service" means.

Akilah/Kii at the 7 Mile location in Livonia was tremendously helpful and kind. I came in…read morefrustrated about my new phone not working and she resolved the issue in minutes and with a lovely attitude. Thanks again!