This is NOT a direct Verizon wireless store. I was iffy on coming here because of some of the reviews. But I agree with them. I was on the phone with Verizon wireless because I was having issues with my iPhone and they had me reset my network and mentioned that my Sim card was out of date and then I can go in to any Verizon wireless store and get it replaced free of charge. They told Me the old sim card could be causing my slow LTE network. So I came into the store and showed them my phone after the guy got off his phone. I told him that I had just gotten off the phone with Verizon tech support and they told me that I could get a new Sim card installed because mine was out of date. The guy said that he needed to charge me $10 and I told him that I was told the card and installation is free. I even showed him that I had just gotten off the phone with Verizon wireless. He said no it's not free, that he had to charge me for it. So I left and I called Verizon wireless back. I had asked to them about it being free or having to Pay for it. They said that nobody should be charging me for it. I gave her the ZIP Code and she tried looking at the store and couldn't find it. So I gave her the whole address and she found it telling me that this is an indirect store. She explained it to be that it is a franchise such as subway or 7-11. Where anyone can have one and sell certain Verizon products and charge more for the same exact product but they highly advise that we do not go to those stores. She said that we should always go to direct Verizon wireless stores which are in Gilroy and off of blossom hill in San Jose. She mailed me my Sim card and I didn't have to pay for that or shipping. It doesn't seem as if the store cares about the customers. We shouldn't have to pay more for the same exact product especially ones provided under our warranties. I've noticed other reviews mentioning this. read more

Similar to other customers, do not trust the sales reps at this location. I authorized the employee to look at my account and I asked about an upgrade to unlimited data and was assured, three times that my bill would not increase due to the plan I was currently on. I was also discussing selections of phones, when I determined that their "promotions" did not work for me, I walked out of the store and did not complete the account upgrade. Later that day, I received an email from Verizon regarding the "new" plan. I went to the store and explained the error, I was given the "I can't see what you're talking about at this time" line, once I showed him the bill, he casually said "I can't help you, you need to call Verizon support" which was a five hour hold and I still didn't get through. I finally got someone on chat, and they were not able to assist either. If you must be with Verizon, I would go to a different store. read more

If you need ANYTHING with any kind of help with any kind of phone you need to go the Verizon store in Vineyard Town Center and see Sharod Parker. He is INCREDIBLY PATIENT, INCREDIBLY HELPFUL, and able to fix anything on your phone!! He is the best help you could hope to find!! read more

The customer service reps in this location are idiots! They shut off my phone service instead of upgrading the plan and they didn't know how to turn it back on. I had to go to a different location to get it fixed! What a waste of time! read more

They are not open when it shows hours on their front door it is Sunday 11 am - 7 pm. It's 6:55 right now got here at 6:40 really need a SIM card to put in a phone that I just bought my 10 year old son and now have to wait till the morning to give him his phone. He was so happy to receive his first phone and now he is really upset cuz he has a phone that do t have service. Thanks Victra whoever needed to close a 1/2 hour early. read more

Verizon - Mobile Phones Near Me - Morgan Hill, California

Store was a little empty, however the staff was very helpful! You just don't see this kind of customer service anymore. Probably the best phone buying experience I've ever had. They followed up with me after I bought the phone, and even after my 5th time coming in with questions they didn't seem annoyed. They were super helpful. read more

Gilbert was great!! He spent a long time with me trying to fix a Yahoo email problem and he fixed it!! I am very grateful I didn't have to change my email. Gilbert was very patient and very kind. I highly recommend his cutomer service. Thank you Gilbert! read more

My wife and I visited this store on Monday morning 01-25-21. A young lady greeted us my saying " I will be right with you" she was on a cell phone and went into a back room. So I guess she was maybe checking her back room stock for a customer, no problem. When she returned, still on the cell phone, came to the counter and put the phone on speaker? the person she was talking to was not a customer, but a friend ! The friend made a rude comment about customers, when the sales lady told her she was on "SPEAKER" too late! I asked the young lady to end her call, or I would take my business somewhere else! She hung up and asked me how she could help. I told her I wanted to upgrade my wife's iphone "phone will not turn on" phone was at our home. She asked for my pin# or my Verizon password? I never remembered creating a pin? and I never give out my account passwords! she said maybe I should take my business somewhere else? We did, I spent $650+ dollars at the Cochrane Verizon store in Morgan Hill. We think this young lady needs to be retrained or find a different job, but not in retail sales! WE DO NOT RECOMMED THIS STORE!!! read more

Being an Android user for many years, I was hesitant to get started when I opened my new iPhone on Christmas Day. I have had my old phone for more than 6 years now so headed off to Verizon to make sure they would be able to transfer all of my data, photos, contacts, appointments, etc. The staff was so incredibly helpful and knowledgeable. And although they were not able to retrieve everything I requested, they exhausted all possibilities given the age of my old device. A huge shout out to Kateri Gurries for her extraordinary customer service, positive attitude and pleasant personality. read more

Came in to buy my iPhone 4S about a week ago. Also got new phones for my family since we were switching from AT&T. The manager was nice and worked out a great deal for us all. They had the phones we wanted in stock and we were on our way within 20 minutes. read more

Austin was amazing at the Morgan Hill store. Professional, informative and displayed good customer service. His partner was also very kind. Thank You Austin read more

I cant say enough about the awesome service I received from Carlos and Eliziah - had to make 2 separate trips to get my iPhone up and running- instead of trying to beat me up with up selling me, they only asked once if I'd like to upgrade to a new phone- my answer was not now - they proceeded to help me happily and professionally and fixed my phones problem! Thanks for the great experience read more

I came into this store regardless of the yelp reviews just because it was the nearest verizon store to me, when I walked in a man named Gilbert helped me with my questions regarding my phone and to see when me and my husband were eligible for an upgrade. The store was small but presentable and the customer service was friendly. I'm not sure about the other reviews but Gilbert made me laugh and he was focused on giving me the best options to upgrade too. I made this yelp account just to let you know my experience. Definitely all stars for this store and I will be coming back as soon as my upgrade is ready! read more

Went by to check out some of the phones and plans this store offered, was able to get the help I needed and find the plan that was best for me. The store manager was helpful and knowledgable which was a big plus. Would recommend this location in the future. read more

The employees here, including the manager, are borderline retarded. They must not have graduated high school seeing as though it appears they can't even read. They will look at your broken phone, and then send you a reset code to your broken phone..... and when you cant respond to the code on your broken phone, they will tell you to come back in a few days after having to call customer service 40 times. And the manager is just as dumb. Go to the actual Verizon corporate store in Gilroy because even they agree that this store is completely incompetent. read more

Austin De Leon has been one of the most helpful and friendly staff person I've encountered. He was very patient with me (low-tech person), and helped me find the most convenient plan for my needs. Thanks Austin!!! read more

Kudos to store manager Gilbert Zambrano! He provided excellent, detailed service, was able to answer all of my questions and actually found an error in my bill that saved me significant money. He was friendly, patient and extremely helpful in assisting me with my bill and questions. Have had negative experiences at the other local Verizon location. Will always be coming back to this business!! read more

Stay as far away from this store as possible! They sold us a piece of junk called Pantech. Found out later MSRP is 99.99 they sold it for $350. That is not the worst part. Almost immediately noticed the phone had issues with battery life. Took back to the store several times and the idiot Asst Mgr Breanna was useless and actually told me all phones have same battery and thought it was normal to chg phone multiple times per day because she has to do that to her Apple, found out later her phone is several yrs old. Store mgr was nice enough, tried two more batteries. They refuse to admit this phone is junk. I called the real Verizon and gal said she "wouldn't sell a Pantech to her worst enemy." District mgr Ryan, useless. All he kept asking was why I waited more than 14 days. Keep in mind all I want is the 350 credit to apply to a decent phone. Not trying to get freebies. 4g seems to hire people that have problems telling the truth. Ryan said he couldn't return phone because "it's Verizon's phone" and he would loose money. Not true. Phone is 4g Wireless'. The day we bought the phones, yes plural, two pcs of crap, I asked Breanna why phone not out on display? She said phones were "new" and didn't have time to put out. LIAR. Found out phone has been out over two yrs, the real Verizon store said they stopped carrying them because "people don't want them." Ryan insist phone is a Droid but two Verizon ppl said absolutely not. Not only do they lie but not too sharp either. What do they have to loose by letting us buy a better phone? We offered two buy two Apple 6s. So they would double phone sale income and keep us as customers. The only good thing is that we are not under contract and will go to ATT. Planning on taking to Sm Claims to get money back. read more

I live in an area very secluded area and have tried just about every service there is except for Verizon. I was worried about the prices for the plans but decided to go in and find out more about it. As soon as I walked in a very nice gentleman named Sharod greeted me with a big smile and stood there asking me questions to find out what it was I was looking for. Every other customer that walked in he would politely welcomed them in and let them know they would be helped as soon as possible then turned right back to explain the plan that suited me best in great detail. As I was looking over a few things he would go and check that the other customers that walked in were getting the help they needed. He carefully explained every fee and still have had no surprises. Thank you Sharod for being so personable and making everything so easily understood. I am very pleased with the phone and customer service. I hope the company continues to keep you working as hard as you do. read more