On June 5th 2026 i decided to go TmObile mililani to see what options are out there for a new…read morephone,i went in not expecting anything.I walked in and was greeted by staff members and got checked in,while waiting I was browsing seeing what's good.My turn came and I was helped by jazz,not only did jazz listen to my story but she went above and beyond to find and help me get a awesome deal,I'm forever thankful her awesome,outstanding customer service.The rest of the staff was polite,friendly and all smiles.awesome job team TmObile mililani

My girlfriend was having issues with her phone so we went to her carrier, the T-Mobile in the…read moreMililani Shopping Center. She aways had good service here so she likes T-Mobile. She was assisted by Josh the first day and Logan the next day. The were very professional, knowledgeable and super friendly. My girlfriend opted for the special that provided the newest Galaxy phone but it comes with an additional phone number on the same phone. Unfortunately she is having issues and is frustrated but that is another story.

I ordered a new phone through Verizon in the mail this past week. I had some issues with activating…read moremy new phone with my old phone information. I came in and Jeff (maybe Geoff) helped me with getting it set in a matter of minutes. He was friendly, positive and professional. There are conveniences and advantages to being able to operate technology independently, but it is great to see that there are still people in the community who haven't lost the art of human interaction. Jeff is the best! #PromotionForJeff

I went there on 4/3/26 10:45 am to transfer 5 lines and 2 watches fr ATT to Verizon. I was not…read moreinformed at this Victoria store that in addition to the Set Up & Go fee of $40 per line and $29.99 per watch that I would also be charged $40 per line by Verizon. This is a rip off bec when I left Victra I had no phone service and was told by Rainy I had to wait for 24 hrs for the transfer to be complete. It took a while for the other 4 phones to figure out what they had to do to get connected. By email/wifi, we were able to communicate to the 4 others in different island and states. My phone still could not get or send calls. I could text thru my home WiFi connection. I returned to the Victra store on 4/4/26 and didn't 30 min with Amanda. It appeared all was good. By Sunday 4/5/26 1:00 pm, I got disconnected while on the phone and could no longer receive or send a phone call. So of course had to return to the store again today 4/6/26. Roz had to call Verizon and tell them to expedite the processing bec my line was still in "in progress" mode in the port. I hope this works bec I will be traveling tomorrow and need to have service. Somehow the staff are not knowledgeable and straight forward. Before they start any any transaction, they need to inform the customer that they will be charged $40 per line by Verizon and $40 per line for Set Up & Go service by the Victra store rep. I am so frustrated and disappointed. I suggest those who want Verizon service to call Verizon to set up or do whatever is needed to open a new account or do it yourself online.

My new iPhone was acting strange today. For reasons unknown, it switched from using WiFi to using…read moresatellite. I wasn't doing anything to it, just listening to Spotify in the car and it switched. After lunch and some errands, I walked into the store and Nakoa helped me. He said sometimes it happens. It took a few tries, but he was able to factory reset it and it works fine now. Nakoa was professional, friendly and put me at ease. Thank you Nakoa!

Thanks Nicole for removing my case for me and helping me get a new one that does not need to be…read moreremoved to charge with a wireless charger. She chose a case for me that was $10 from $45 and even has the bling I love DC, you're right: the press release comes out 9/9/24 and product should be here by end of the month

Tyler was recommended by another Spectrum associate. He is very knowledgeable, patient, and…read morehelpful! He has helped me with many concerns and questions about our tv cable plan and phone usage too.

If you ever want to understand exactly why Spectrum reviews in Hawaii look the way they do... just…read morevisit the Mililani Town Center location. I came in around 12:00 PM with the simplest task imaginable: just to return a modem. That's it. No tech support, no complicated request -- just drop off, confirm, leave. But apparently even that is a journey. When I walked in, there was one lady slowly walking around the floor, occasionally telling people to "please wait"--almost like a hall monitor but with less urgency. Meanwhile, I watched two employees walk out from the back, tap around on their computers for a bit, and then... disappear right back into the back room. Not sure if they were on a side quest, but whatever it was, it wasn't helping customers. Then came the next highlight: a customer walked straight in, went up to the employee at the desk, and was told to "sign in, there's already 10 people in the queue." Ten. People. Waiting. While only two employees were actively helping anyone, and three casually hung out in the back like it was a break room. To add to the experience, one of the two employees was "talking story," chatting casually instead of helping anyone. Honestly, it would be great if staff were proficient, focused, and aware that customers are literally waiting right in front of them. Priorities! But here's what bothered me the most: About 60-40% of the customers were elderly, many just trying to pay a simple phone bill. I was sitting on a chair nearby, and I could hear the grandmas talking about how they don't have the time or energy to wait this long. You could genuinely feel their frustration, and honestly? I felt for them. For a lot of these kūpuna, this isn't just "an errand" -- it's taxing. And yet Spectrum continues to market themselves as: "The most reliable Internet you can count on. It's only everything." Everything... except customer service, efficiency, and basic compassion, it seems. How They Can Improve * Increase active staffing during busy hours -- not just bodies in the building, but staff actually helping customers. * Limit casual chatting during peak times. Talking story is great... just not while 10+ people are stuck waiting. * Create a streamlined line for simple tasks like equipment returns and bill payments. * Prioritize elderly customers with faster service options or dedicated assistance. * And most importantly: align the in-store experience with the reliability they keep advertising. Final Thoughts I walked in disappointed and walked out fully understanding why this location has the reputation it does. Hawaii customers -- especially our elderly -- deserve better. Spectrum can fix these issues, but only if they choose to actually show up for their own customers.

No BS, they replaced my iPhone battery in an hour, no upsells, seemed like straight shooters.read more

Amazing job GIO is the best professional drop off my phone to fixed it take 30 mins .amaze me how…read morefast this guy is and his price is way better than the one in town so expensive the one on kaheka i live in Kaneohe this is where I go to GIO'S . I recommend you to go to GIO.thank you GIO

Huge shoutout to Jacob for fixing my daughter's water-damaged iPhone! This was my first time coming…read morehere, and I couldn't be happier with the service. Jacob was knowledgeable, helpful, and got the phone working again. I'll definitely be back for any future repairs or tech issues. Highly recommended!

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

Took my Samsung phone in for a no charging issue. It required a charging port replacement. The…read morereplacement took about 2 hours and the charging is great again. Definitely worth fixing the issue than buying a new phone.

Coming in here to remind you all this company uses cheap replacements. Brought in an iPhone 14 the…read morenext week the screen was cracked INTERNALLY and he refused to replace it without charging me more than half again. Save your time and take it to Apple. It's expensive and they have zero customer service.

I needed a case for my new phone, so I tried calling Cricket. The staff were knowledgeable and…read morefriendly. I mentioned that I was on my way and the lady that I talked to held the case for me. I recommend this location mainly for the knowledgeable and friendly staff.

If youre looking for a great network that is worth your hard earned money, go to Cricket. Stop over…read morepaying monthly for wireless services that keep you in a revolving door. The service from the Reps at the Wahiawa location keep things easy, simple and honest. Everything you need and nothing you don't want in a reliable affordable wireless carrier.

I've noticed this place when I pick up Starbucks in uptown at pearlridge…read more It's a kiosk with many cell phone cases. I needed a case for iPhone 4s for my little one. The young person with short hair who helped me. I was so impressed because she brought out one of those black velvet tray like I was trying out a million dollar jewelry. She carefully put on the case on iPhone and showed it to us. I also bought a screen protector which they have many varieties and samples so you can see. She also put it on right there under her bright lamp and saw her using a small blower to get all the lint out. I'm pretty particular about the screen protector because people do a half bottom job usually so I end up redoing it at home. But darling she did a fine job. I also got 20% off and she also said I can get 20% off if I bring the receipt back for another cause. This place is the place get your cell phone cases folks!

Location: Macy's side pearlridge. Right by the food court and center stage…read more Cases: the load of cases! So many options! I was looking for a card case for my debit card and ID and they had numerous options. Staff: I was helped by Jeanne and she provided superior customer service. I let her know I wanted to look at a specific black card case she let me feel it and also let me know that they were running a special for buy one get one 20% off. So I purchased a glass screen protector and she also stated she'd put it on for me! Talk about amazing customer service! It's such a hassle to put on screen protectors but she took her time and did an awesome job!! I'm not one to visit kiosks in the mall, I've always ordered cases online thru Amazon but I'll definitely be back for more superb service! Thank you Jeanne!!!