Both of my parents passed away recently. My father died last october followed by my mother just recently. I waited for her death certificate to arrive and then began tending to her affairs to get everything canceled and deactivated, one of which is Verizon cellular.
The morning of 9-24-25 0915 hours i was at 2603 Superior St,
Lincoln, NE, 68521 bright and early to shut off her phone. I was instructed to have a seat and wait which i did. Eventually the supposed manager came out and i informed him i needed to shut off service to her phone because she is passed away.
The manager started diddling in his tablet PC, first he asked for the death certificates which he never looked at, then he asked for my name which i gave him and informed him i am their son. At that point he asked for "my" personal email. Mind you i am "NOT" a verizon customer and I would never do business with verizon.
I told the manager i dont give out my personal information, i will provide you my state issued identification and nothing more. At this point the manager says "we need your information in case we have to contact you and yada yada".
I told him again "my" personal information is none of verizons business, i am not a customer, at which point the manager told me to leave the store with the false claim that "i wasnt being professional".
I then went home and called verizon customer care and spoke to an individual named charles. I informed charles of what had transpired and that i do not give out my personal information to anyone that i am not doing business with just because they ask for it and that i have no intentions or obligation to give out my personal phone number and email to someone i am not engaged or contracted with to do business.
Charles put me on hold several times and finally came back and stated that he had made me an appointment on my behalf at the O street store anytime prior to 2PM and that he had made notations in the computer and that their would be no issues getting it taken care of at the O street store.
I loaded up the dog and away we went to "5141 O St,
Lincoln, NE, 68510"
Upon arrival i was greeted and i explained charles at customer care scheduled an appointment for me for the purpose of canceling my deceased mothers cell phone account. I also informed the employee that charles made notations in the computer and said that you need to review those remarks before we begin.
I gave the employee my deceased mothers cell number which he entered in his computer, he then said i will be right back and excused himself to a back room around the corner. After some delay he came back out and stated we have to have your information in case we need to contact you. Again i told him i am not your customer nor am i obligated to provide you with anything other then a valid state issued identification to verify my identity and i am not giving you my phone number or my email or anything else, i am not a verizon customer.
At that point the employee refused to shut off the phone service and stated i cant help you. Verizon only gets one star because it isnt possible to leave ZERO stars.
I have now turned the matter over to the Law firm that is handling other matters for the family and requested that it be filed in court as a civil matter so that verizon can be versed on what is required by law and that their policies are NOT law..!!!
There is a reason i dont do business with verizon... read more