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Lincoln, NE

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Verizon

2.6 (10 reviews)
Closed • 11:00 am - 5:00 pm

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6 years ago

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7 years ago

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6 years ago

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11 years ago

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13 years ago

WORST customer service ever experienced from Alicia she should be fired. To pissed to say more.

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12 years ago

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9 years ago

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T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

(2 reviews)

Staff at this location was very nice and helpful assisting me with getting a iPad and IPhone. The…read moreprocess was very easy and not that long of wait. Kind of mad i did not get the employees name but it's all good. The store was very clean and well organized all around.

Well, I had a phone that went face down and screen cracked, no longer worked. It happened at the…read moremost inconvenient time as usual. Luckily my stepmother was able to bring a phone to me that I gave to her a year ago, that she never used. I was able to get the phone and get here about 3:30 pm, just enough time to hopefully finish transferring phones before they closed at 5 pm. It was a Sunday, the day before I needed to go back to California. So I really needed my phone for air travel check in and for tsa security pre check, as well as boarding my flight! Reagan was such a nice gal and a wonderful worker who knew her stuff! She was able to get my old phone up and running again! I believe I was out of her by 4:30 pm. That way hopefully they were able to close on time! I was so glad to see this store here and even open! In the past, Nebraska usually showed as the only black state on the continental US map, which was a state with little to no reception. Now that they have stores, the other lady of this store told me T-Mobile is getting better in Nebraska!!! Thank you T-Mobile dealer store for all your help! I will be back for my future needs when in town if needed!!!

Verizon

Verizon

(26 reviews)

$$$

I was noticing the low reviews for this location as I was looking for locations and hours to take…read morecare of some new phone business, decided to check out what others were saying, as I too have had "situations" w/them. My wife does most of the routine business of the household that involves paying bills so I had minimal encounters before... The first big issue was with my mother, first as a customer and then when she passed. Prior when she was living she had dementia, another sibling had taken her to Verizon, she had similar upselling and charges, for things she wasn't capable of using. I had to get involved there to get that reversed so all she had was a flip phone so she could make calls. Also got autopay going.... she couldn't remember to pay bills.... .That was a BIG mistake. Following her passing, multiple months trying to get the service and bills stopped. Even w/POA and Executor documentation, I could not get into her account to see status or do anything. They kept insisting on a PIN... Local store said there was much they couldn't do, online they wouldn't talk without a pin from her account. Even to the end, the store was saying I still had to pay some of her bills even for months after she had passed and couldn't use the service. My wife set up Verizon service for us some years ago, mostly because I was doing a lot of travel in remote areas of Idaho and Verizon served that area. Most recently, I was looking for a new phone. I went to this location twice... FIrst, to check out general options as my phone was starting to have problems. The guy very obviously was after a sale, but he at least gave me what I needed...He couldn't let me see account info or specific numbers because my wife opened the account so was account manager status, even though one of the phones on the plan was mine, payment by our joint account. But I understand why there is caution giving out account info and he got me what I needed... approximate likely cost/potential promotion options for me to replace my phone. A week or two later I came back with my wife.... to get me account manager status and to discuss together which phone to get as the phone really needs replacement.... Basically I asked exactly the same as the first guy prior to ensure those promotion offers were still accurate and I would know about what it would cost me..... but it turned out to be a nightmare. He kept trying to frame the conversation to his way of selling on features I might need, etc. He refused to give me comparative prices or whether the promotions were the same and if we were eligible. He said he would have to work up an individual quote. Back and forth, over and over, I did not know which individual one, it was between several partly based on price. He kept insisting I ID one phone to work up a quote. Finally, I was angry.... no yelling or profanity, but really tired of this guy and his refusal to give me basic comparative numbers... I told him I wanted quotes on this, this and this... three different phones. Period. He walked back into that locked employee place in the back.... Was gone about ten minutes... During that time my wife and I decided we did not want to do business with this guy. My wife suggested we tell the manager we wanted someone else, but I was done w/the place. I mentioned to another employee we were leaving....as we were walking out I saw him walking out that back room.

I ordered a new phone Aug 13. Mind you the phone I have now gets so hot I can't put it in a case…read more They didn't ask me for a delivery date that would work for me, in fact they said they weren't even sure when the phones would be released, but said ordering one would be the best and fastest way to get a new phone. So after nearly a month, UPS tries to deliver this week when I'm out of town for work and don't have a phone. They return it to sender. My signature on the back of the delivery form isn't enough for it to be delivered, I have to physically be at home to receive the package, but they refuse to hold it at a UPS facility, they refuse to retry delivery, they refuse to help. They tell me have to call the sender. I call Verizon, they are also no help. They say there's nothing they can do and the box sitting in a truck somewhere with my name on it, will be cancelled and go to someone else and I'll be placed on a wait list. They say they can't send it to a Verizon store for me to pick it up, they can't send it back to me they can't help at all. So, now I guess I'll go find another carrier who has products in store and are actually helpful and care about their customers. This is ridiculous.

Verizon - mobilephones - Updated October 2026

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