DON'T USE QUICK CONNECT! The remote service didn't fix the problem, they just did a few…read morediagnostics (on a Wednesday, and I paid them more $250 for nothing) but they said that I got 30 minutes of free service if I'm still having problems within a 60 day time period. I called them and explained it still wasn't working and, after they contemplated the issue, decided it may be a clogged ink tube, and that I should bring it in rather than have them come to my house because of potential ink getting everywhere while repairing. So, I took it to their storefront on Thursday morning. They said it could take just 30 minutes or it could be longer, they would call. No call. Four hours later I call them and they said they were still working on it - I think this included a repeat of the work they did remotely. Friday, I called for an update and they said they ordered a print head so they could test to see if that was the problem. They would call me back the first part of next week. No news on Monday. Tuesday they called and said it was the print head and that the part and labor would be an additional $150. I told them to go ahead (my mistake?!) and I would pick it up that afternoon. I got there to pick it up at 3:45, reviewed the invoice... which said they installed a new print cartridge - which they didn't do (this printer doesn't even use cartridges!) They said they wiped down the chassis - it still had smudges all over it. They said they had wrapped it - it wasn't wrapped so I had to ask them to do that. I asked if they gave me the 30 minute credit mentioned above - kinda got the run around on that with them saying the repair took longer than that so there was still a charge.... I get that, but was I credited for the 30 minutes? still don't know. They were going to talk to the owner to see if this charge was correct, but I needed to be somewhere in 15 minutes so said I'd try to be back before they closed at 5:30. I returned at 5:15. It was ready for me. The invoice indicated $159.80 but imagine my surprise when my receipt showed $164.59 (they neglect to tell people there is a 3% credit card charge which doesn't show on the invoice!) So not I've spent $417.56 (ALMOST THE PRICE OF A NEW IDENTICAL PRINTER!!!). This all started because the black ink wasn't printing and the color ink was faded. At one point they told me the black print head was defective and could affect the colors printing - come to find out this printer has only one print head that does the black and colored inks combined. After I got home I realized they had altered the verbiage on the invoice - (probably to cover their "hinies"). THESE GUYS ARE "WANNA BE" COMPUTER NERDS WITHOUT ANY PEOPLE SKILLS!!! Their communications skills are pretty much non-existent and the customer service is lacking. GO SOMEWHERE ELSE! EXTRA NOTE ----- The owner called me after reading this review. He initially tried to resolve the issue but was willing to give me a partial refund ONLY if I removed this review and/or gave him 5 stars. Bribery? I just wanted to tell of my experience and let others be the judge. He stated that I needed my computer fixed and they ultimately fixed it. Job done. That may be true but it was a painful experience!

We have been customers of Quick Connect since 2007. Their…read morehelp, service and professionalism exceed my expectations. On 5 March 2026 we had some computer issues and had to change from Windstream to gmail. A young man named Kenny arrived at our home and went to work on my computer. His skills amazed me. Myself being a novice with high tech, I had a lot of questions and had to be shown new things on G Mail. He was very patient and helpful with all my questions and needed instructions. Quick Connect is fortunate to have an associate with his ability in their office. as long as I have a computer, Quick Connext WILL be the place we go to.

Honestly one of the best repair experiences I've had. Kirk went above and beyond. I brought my 3DS…read morein for what I thought was a broken speaker (That I did) Oops! He ordered the part and updated me constantly during the wait. Once it arrived, he discovered the real issue was the ribbons and the board. He repaired it that same day, and now my 3DS runs better than new. Truly top-notch service! 10/10 Will be returning.

They did really well! They fixed my 2ds that had a motherboard issue in less than 20 minutesread more

Service is bad here. I had one person greet me and then walk away, never to return. The repair guy…read moremay be good at guitars but he's bad with people. The rest of the guys were so unhelpful. A woman came out of the back and actually helped me. Seems like everyone but her hates their jobs.

I recently made a trade for a Gibson flying V. The sales people were very helpful. I felt I got a…read morevery fair price for the instruments that I traded in. There seems to be a new chill vibe at guitar center. I like it a lot and will be back in the future to do more business.

I took in my really old laptop and left with a virtually new Dell touchscreen loaded with…read moreeverything transferred from my old computer plus much, much more, at a very reasonable price. The store/shop is extremely well organized and the items for sale are thoroughly described with prices clearly marked. I highly recommend Level Seven Computers. Bob knows computers inside and out and explains options and prices when it comes to software, etc. No hidden fees, no surprises, great value! Thanks, Bob!

Amazing Business. Such Kind People. I am so glad this place is here. The other thing I would add is…read morethat it is in a great location. There is a gym and three restaurants right next to it as well as two stores. I am so glad I have this business near me. Personally, I love computer stores. They are cool places.

The worst customer service we have ever experienced. Had taken machine in for repair that took 4…read moredays longer than promised, then after two days would not cut thread. Called back to see if they could look at it but had to make an appointment. Drove all the way across town that day and they had forgot our appointment. They wouldnt even take 5 min to see if it was something simple. The owner walked right buy us knowing we purchased several new machines there and told us they we to busy. Drove back to Husker sew, walked in and they looked at it and repaired it in 5 min. Will Never go back or recommend this business

My go-to fabric store. Always something new. Great clubs, knowledgeable staff. They work on and…read moretrade most machines. When I run into issues, there can figure out what is wrong. Be aware-- They service & repair sewing machines in area schools & other fabric stores in the region. Don't count on a quick turn around, unless you know what you what the simple issue is. Wait for the phone call. When you're good, everyone wants you.

Great experience! I believe I worked with Grant and he was very knowledgeable and friendly. Highly…read morerecommend. ---------------------------------------------------------------------

I have used these people for years for battery replacements and screen repairs. I took my daughters…read moreMac computer in there, and they had it fixed in minutes and would not even charge me!

Roots Music is hands down the best in Lincoln for buying and selling music gear. Even if you set…read moreaside the fact that they are Local, your greeted at the door by the shop dog (very good boy) and the owner remembers your name -- Roots would still be a 5 star shop and a notch above the rest. Friendly, Honest, Skilled, Helpful and Affordable. No need to worry if you're getting a fair deal or quality instrument/repair.

Took a bass guitar in to have the action adjusted. They found other issues that I had not seen…read morethat needed attention. They did the repairs and polished the frets. It plays wonderfully now. They are super down to earth and focused on the customer. I can't say enough good things about my experience. I will be back for more toys in the future!

I forgot to get the associate's name that helped me but the date and time is 2/16/26 i called at…read more10:45 am. Whoever was on that shift was the most kind person in customer service I've spoken to in years and this is from someone who is stellar in customer service. I am also a veteran. And would like to point out how this encounter has impacted me so positively in my struggles with ptsd. They held me to the utmost respect and reverence i felt so heard and not dismissed which is a long standing trauma for me. Please please. Give them a bonus or a raise. They may have just saved a life on tmobiles clock and they couldve been anywhere else and they chose to be there. Please please. They need to be compensated for helping me today. It wasnt just a customer experience, the kindness shown to me by them today gave birth to new life and hope. Genuinely and indirectly. Cant get any more noble and prestige than that. Thank you to whoever you are. May God bless you a trillion fold.