DON'T USE QUICK CONNECT! The remote service didn't fix the problem, they just did a few diagnostics (on a Wednesday, and I paid them more $250 for nothing) but they said that I got 30 minutes of free service if I'm still having problems within a 60 day time period. I called them and explained it still wasn't working and, after they contemplated the issue, decided it may be a clogged ink tube, and that I should bring it in rather than have them come to my house because of potential ink getting everywhere while repairing. So, I took it to their storefront on Thursday morning. They said it could take just 30 minutes or it could be longer, they would call. No call. Four hours later I call them and they said they were still working on it - I think this included a repeat of the work they did remotely. Friday, I called for an update and they said they ordered a print head so they could test to see if that was the problem. They would call me back the first part of next week. No news on Monday. Tuesday they called and said it was the print head and that the part and labor would be an additional $150. I told them to go ahead (my mistake?!) and I would pick it up that afternoon. I got there to pick it up at 3:45, reviewed the invoice... which said they installed a new print cartridge - which they didn't do (this printer doesn't even use cartridges!) They said they wiped down the chassis - it still had smudges all over it. They said they had wrapped it - it wasn't wrapped so I had to ask them to do that. I asked if they gave me the 30 minute credit mentioned above - kinda got the run around on that with them saying the repair took longer than that so there was still a charge.... I get that, but was I credited for the 30 minutes? still don't know. They were going to talk to the owner to see if this charge was correct, but I needed to be somewhere in 15 minutes so said I'd try to be back before they closed at 5:30. I returned at 5:15. It was ready for me. The invoice indicated $159.80 but imagine my surprise when my receipt showed $164.59 (they neglect to tell people there is a 3% credit card charge which doesn't show on the invoice!) So not I've spent $417.56 (ALMOST THE PRICE OF A NEW IDENTICAL PRINTER!!!). This all started because the black ink wasn't printing and the color ink was faded. At one point they told me the black print head was defective and could affect the colors printing - come to find out this printer has only one print head that does the black and colored inks combined. After I got home I realized they had altered the verbiage on the invoice - (probably to cover their "hinies"). THESE GUYS ARE "WANNA BE" COMPUTER NERDS WITHOUT ANY PEOPLE SKILLS!!! Their communications skills are pretty much non-existent and the customer service is lacking. GO SOMEWHERE ELSE! EXTRA NOTE ----- The owner called me after reading this review. He initially tried to resolve the issue but was willing to give me a partial refund ONLY if I removed this review and/or gave him 5 stars. Bribery? I just wanted to tell of my experience and let others be the judge. He stated that I needed my computer fixed and they ultimately fixed it. Job done. That may be true but it was a painful experience! read more

We have been customers of Quick Connect since 2007. Their help, service and professionalism exceed my expectations. On 5 March 2026 we had some computer issues and had to change from Windstream to gmail. A young man named Kenny arrived at our home and went to work on my computer. His skills amazed me. Myself being a novice with high tech, I had a lot of questions and had to be shown new things on G Mail. He was very patient and helpful with all my questions and needed instructions. Quick Connect is fortunate to have an associate with his ability in their office. as long as I have a computer, Quick Connext WILL be the place we go to. read more

I took my computer to Quick Connect because it had a name similar to a place I had done business with in the past that was no longer open. They were friendly enough but charged a diagnostic fee that wasn't necessary since I told them what was wrong when I walked in. They offered to do a backup which I agreed to even though they charged a fee for that as well. The worst part was they required double what was already paid to replace the hard drive and wouldn't give me the backup files that were paid for. $158 for a receipt is all I got. read more

Awesome place. I got locked out of my work computer and I was able to bring my computer. They were able to explain to me out I could bypass the lock code on my computer so be able to reset it without having to charge me. Very helpful. read more

At a conference and my lap top would not recognize any internet. Turned put to be a bad MS update as likely cause. Fixed in ten minutes.

The customer service at Quick Connect is outstanding. Purchased a laptop there and they transferred everything in short order. I have called with a couple questions and had an answer in minutes. But the 'above and beyond' service was when, via phone, they helped my 95 year old uncle in Cleveland install iDrive. Definitely a business with integrity. read more

Needed some major repairs for an ancient desktop. This place made it happen. Gene performed the service, and I was impressed with his professionalism from the get-go. He is knowledgable, competent, and thorough. He went well beyond the call of duty to get my machine running properly. If you need someone who knows computers inside and out, see if you can arrange to have him involved. He's one of those standup guys who walks the walk as far as what he can deliver, and they are lucky to have him on staff. The storefront is easy to find and centrally located. The pricing was fair and the service was prompt, especially considering the extent of my computer issues. Smooth, top notch service with the personable service of a local business. I'll be back. read more

These guys are quick and awesome. Traveling on business dropped the ol workhorse. No media detected and a telling rattle. No glue factory for Bessie today! Reseat the drive, some oats and hay, tighten the shoes (electrical tape patch courtesy me!) and I am back in the saddle. They even groomed my gray nag! (Off black but whatev) She looks prettier than when I brought her in. Thanks Andrew and Gene! Riding off into the sunset right proper. Update: Andrew also provided psychological support by rubber banding my infernal battery cord. Swoon! read more

The owner did contact me to try to attempt to rectify the situation but it was merely as a sales effort to get me to spend more money than I already have! Nothing was fixed - my computer or my good faith. read more

They were extremely helpful and knowledgeable!!! My 12 yrs. old son has a gaming computer and we needed to add RAM to it. We bought RAM and had to install ourselves, which I was very reluctant to do. I didn't want to open up the tower ourselves. We tried to install and then the computer wouldn't turn on. I called Chris and he said to come right in and they'd help us. We took the tower in and in 5 minutes they had it working for us and showed my son exactly what to do if we needed to make a bigger RAM installation later! Great company to work with!!! I'm also very happy to support a small local business! :) read more

These guys are great! My old dog of a pc was about to be recylcled by me and my wife suggested I try repairing it to speed it up again. I was skeptical to say the least, but I looked up a few local places and found Quick Connect. After giving them my pc for a couple of days, I got it back and it is as good as new! I am so happy with their help. They saved me hundreds of dollars by fixing my old one instead of me having to go out and buy a new one. Thanks guys! read more

The computer techs are wizards in fixing snd solving any computer problems. More so. they build high quality desk top computers. We still have ours and it serves us well. Their pricing, technical guidance, and expertise is unparalleled. I would definitely recommend Quick Connect Computers to everyone. read more

Don't go there. After hundreds of dollars and many visits we now have a crashed computer. When taking it in for repair, we were told it would be a week before it was repaired. We went back in over a week and were told that they were putting in a new drive since that was easier than fixing the one we brought in. This took over 3 weeks. This happened twice. (I know, "once burned, twice shy" and all that.) Each time we received a computer with fewer features than the one we brought in. Discussion with the manager went nowhere with Quick Connect not addressing our issues. Apparently their policy is, "The customer is never right". read more

Manager Kris called me after he read my initial review. I explained to him that I wasn't mad about how long the process took, it was more about the constantly being lead on that it would be done sooner. If I had been told "It could be done early as Wednesday, but also it might be later than that. it's hard to say" I wouldn't have had an issue. Kris understood completely and apologized for my experience and said he would talk to his team about better communicating with customers. He asked if there was something he could to fix the situation but since I already picked up my laptop and paid at that point there wasn't anything else I needed. I told him I was thinking about just getting a new computer all together and he gave me an extra month than they normally would to customers to make that decision and have the option to use my previous labor costs towards that purchase. I had a much better experience talking to Kris than the tech and I appreciated his concern with my experience. read more

I would not recommend this company to ANYONE. These guys installed a defective used hard drive in my computer and then charged me over $150 for the "repair". When it went bad after a few months they wanted another $150 to fix it again. These guys just band aid your computer enough to get you to come in again when the warranty is up. Never going back. read more

So far I had a great experience with Quick Connect Computer services. This company is so different than the other computer repair companies. I had to deal with the owner for my repair and he was very nice and understanding with me. I will recommend this company for repair and sales to everybody. The technician and the owner are very knowledgeable about the field. read more

My laptop "apparently" died on me so I bought a replacement from Best Buy and an HD reader from Quick Connect to transfer my data. I tried all weekend to get the reader to work with no success. I took both laptops and reader to a different repair shop (closer to my house) and he verified that the reader did not work (to be clear: it turns out that the hardware did work after all, I was simply unaware that you had to use a dual USB power supply), but ALSO pointed out to me that my laptop just needed a replacement power cable! Relieved, I returned the laptop to Best Buy and attempted to return the HD reader...only to find out that THERE ARE NO RETURNS ON HARDWARE PURCHASES AT THIS STORE! There are also NO signs posted to this effect, only a little chicken scratch at the bottom of your invoice receipt in 6 point font. I realize that customers could use certain hardware temporarily and then return it, but that DID NOT happen in my case. I have receipts for everything, including the other repair shop AND Best Buy showing the return of my new laptop. Neither the owner nor the manager wanted to hear it, though. I left the hardware at the store and tried charging it back to my credit card to no effect -- the position of the owner, the manager, and the arbiter in the chargeback dispute was that my signature on the receipt acknowledged my understanding at the time of purchase... CAVEAT EMPTOR! read more