This place has terrible customer service. None of the employees seem happy to be there or ever…read moresmile. My AirPods weren't charging wirelessly so I took them in to this shop. They've been in a case since the day I got them and they were in pristine condition. When I picked them up, there were several scratches, scuffs and marks all over the case. I dread coming to this store. I wish that Best Buy was an authorized Apple dealer. They have much friendly employees who at least pretend to care about their job and the customers they serve.

This place has excellent customer service. All of the employees seem happy to be there and always…read moresmile. My AirPods weren't charging wirelessly so I took them in to this shop. They've been in a case since the day I got them and they were in pristine condition. When I picked them up, there was zero damage, scuffs or marks anywhere on the case. I dread the fact that I did not come to this store sooner. I am thankful that Best Buy is not an authorized Apple dealer because they are a chore to work with. I hate Best Buy and this place blows them out of the water!!

Went in to repair back glass & cameras for my iPhone 13 Pro Max. First time going in they told me…read moreit would be 45 min - 1 hour wait. I came back 30 minutes later to see they added a black Back glass instead of the original rose gold color. I immediately stopped them and they said the don't have my rose gold color to come back in the following week. I came back one week later. It took 2 1/2 hours to finish because the couldn't get the back on. After receiving the phone I paid $250 not the original quote for $215. He also added a screen protector even though he didn't touch my front screen. I paid addition $20. He also offered additional camera lenses for $10. I had faith in the phone would be fixed.. I walked outside the mall and noticed my lenses won't focus ok certain angles. He also didn't put the right back glass on it. It was more opal than rose gold. I went back inside and he said that I have to update my camera settings to call Apple and took my phone to call for an update later on... 2 weeks later and no phone call. Camera still dosent focus and the back glass cover shattered in my bag. I'm very disappointed. There products are very cheap and they wouldn't be reasonable with the concerns I had in the first place. Never recommend going there.

It is very quick and cheap for anything you want. My back screen case did crack completely after a…read moreweek of getting it but they said they replace it for 50$ this time. Although it's questionable it's still cheap. I Will come back again

Short Version : When the owner is having a bad day he takes it out on random unsuspecting…read morecustomers. If it's not a cracked cell phone screen repair don't bother. Long Version: My laptop wouldn't charge. Told me 7-10 days. After not hearing anything after 17 days I called them. They told me when they opened it up they found a dead bug, and refused to fix it. When I went to pick it up, out of nowhere the guy started yelling in a condescending tone about how they refused the repair because the bug was a health hazard and it wasn't his job to keep my "sh!t"(his word) clean. As he handed me my laptop he removed a sticker placed on it from the shop. I asked if he could at least clean the sticky residue his sticker left. He became irate and got louder yelling to get out oh his store and never come back. As a first time customer getting treated like this of course I would never even consider coming back. I made the mistake of not reading the reviews only going off the score. They have a 4-Star rating, but positive reviews are from phone and tablet screen repairs the negative reviews are more complicated computer and game system repairs . The other reviews also tell the same story of verbally abusive staff. From my experience those negative reviews are spot on.

I had a very positive experience with Austin in the Lincoln store when I took my phone in to have…read morethe screen looked at after it was chipped by broken glass in a car accident. As it turned out, only the screen protector was damaged, and Austin not only showed me this in mere seconds, but didn't in any way make me feel stupid for not having checked under the protector myself. Thanks, Austin!

Excellent service, trustworthy, with customer service and satisfaction at the core of their…read morebusiness. I highly recommend this business.

Amar Tumeh the manager for the Lincoln south and Lincoln north stores decided to fire me because of…read moresomething I didn't do. He complained to me about the payment report being messed up even though I told him and Ashley the assistant manager about it being messed up multiple times. The real reason why it was always messed up was because of the new hire. he was always messing up on things every single day and he didn't know how to do anything. And he was supposed to be trained by amar. The new hire said many times that he didn't know what he was doing giving more proof that amar didnt give him the proper training that he needed to be left alone at the store by himself. And for every mistake he Made I got blamed for them. I made sure to call amar or ashley every time something was wrong and amar would come to the store to fix the problem and still blame me for it being messed up even after he fixed it. But amar was just looking for reasons to get me in trouble. There were times when a co-workers would sign into the wrong store when putting things into the payment report which messes it up amar knew about this and still blamed me for it being messed up. And the crazy part is the new hire knew amar since high school so I feel like for that exact reason he wasn't checking him on his mistakes and was only blaming me because they're friends. There have been many times when I asked him about my checks not being right and he would tell me that everything is how it's supposed to be. But then I figured out that there wasn't no overtime and that he would go onto my payclock and change my hours. My shift started at 2:00PM every day and before I knew that there wasn't overtime I would come in early like around 1:30PM and clock in around 1:33. But then I noticed on my payclock it showed that I clocked in around 1:40 and sometimes 1:50. and this was going on for a long time. So I wasn't even getting paid for the time that I was getting clocked in. And I wasn't the only one he was doing this too. he was doing it to other co-workers as well and thats when I know something was up. And there was one point in time where he would talk real crazy about Ashley the assistant manager almost causing her to quit her job. And when she figured out that he was talking crazy about her behind her back she called the regional manager and told him that she was putting her two weeks in. But then a few days later she magically got a pay raise so she didn't quit. Ashley told me a lot of things about amar and at first I thought she was just being rude about him but then I started seeing it for myself. every single thing she told me about him was true. I feel bad for anyone who has to work with amar because once he starts feeling some type of way about you he will try to find a reason to get you fired. Or he'll make you want to quit.

I have always been impressed with how knowledgeable the staff are here and their willingness to…read morehelp you find exactly what you are looking for. I have to admit I don't buy as mush music as I used too, but when I am looking, this is the only place that I go. On the flip side they were phenomenal at helping me with phone service! I think over the years i have bought half a dozen phones from them, and when I was with Cricket this is the only place I trusted to get a properly flashed phone. They were always willing to help, and if there was a problem they were quick to rectify it!

They have always been able to help me with my weird battery needs! Thank you! And now I'm just…read moretyping because my review needs to be at least 85 characters.

Had my iPhone 11 battery replaced. Excellent customer service. Made sure everything was working…read morecorrectly before I left. Plus gave me some information that was helpful for the future. Thank you very much!

Great experience! I believe I worked with Grant and he was very knowledgeable and friendly. Highly…read morerecommend. ---------------------------------------------------------------------

I've gone to CPR many times for repairs to a phone or laptop, to buy a used phone, for accessories,…read moreor to consult with them on a problem I was having with either the phone or laptop. I have always found them to be extremely knowledgeable and helpful, scrupulously honest, affordable, and very fast. It's not uncommon for them to do the repair right then and there, or to get it done that day. Several times they've taken my phone, done a 5-minute repair, handed it back, and told me no charge! I'm so glad to have them. Thank you, CPR!

Called the store to see if they had a AM4 cpu backplate, they did and said $10. Looking around they…read morehave a lot of used items above market share value. It's clearly a business that is trying to flip things and stretch the price. I asked how much it was again when going into the store, he said $15. For a tiny piece of used metal! I left the store and ordered a new one online for $5. Best Buy is right across the street, I would recommend business there for everything they offer.

This is friendliest group of computer experts you would ever want to meet! No question is too…read moresmall, no glitch is blamed on the user. The store carries new and refurbished equipment to meet almost every need. Avoid the big box! Drop into this local store and meet experts who care.

Went in to print a resume and had some troubles, Mitchell stepped in and helped us out and went…read moreABOVE AND BEYOND. i don't think we could've had a better experience and it was all thanks to Mitchell. he is kind and patient! he was knowledgeable on how to solve all and any issues we ran into!! thank you Mitchell!!!!!!!

Went to buy a small file cabinet for our office the employee Tammy went above and beyond in helping…read moreme. She stopped right away with what she was doing stocking and called to get the file cabinet brought up. She also walked me to where calculator tape was, showing me which was a better deal. She then rang me up and then hauled the file cabinet outside to my vehicle by herself. I said isn't someone coming out to help you? She said its ok and loaded it by herself up into my truck bed. She was very helpful and genuinely nice, which is rare these days.

OMG, Robert and his team are beyond amazing! They have saved us multiple times in the last few…read moreweeks. They are prompt and efficient. If you need an IT service, I HIGHLY recommend Open Door.

I will never take my computers anywhere else to get repaired. The people at Open Doors are…read moreextremely friendly and helpful!! I've had Robert fixing all my computer problems for years, and he's never let me down once. Very reasonably priced and quick service!!