I had an unexpected cellphone malfunction that required quick attention…read more I am disabled and depend on a transpiration company to get to adialysis and need to be able to communicate by cellphone with the van drivers. I called CPR and the person answered the phone was curtious and knowledgeable and said to just bring the phone on in. O was told it should take no more than 2 hrs to fix as they had the part in stock. Good to their word, less than an hour my phone was fixed and I was using my phone! Price charged was reasonable. THANK YOU CPR

Great experience! I believe I worked with Grant and he was very knowledgeable and friendly. Highly…read morerecommend. ---------------------------------------------------------------------

This place has terrible customer service. None of the employees seem happy to be there or ever…read moresmile. My AirPods weren't charging wirelessly so I took them in to this shop. They've been in a case since the day I got them and they were in pristine condition. When I picked them up, there were several scratches, scuffs and marks all over the case. I dread coming to this store. I wish that Best Buy was an authorized Apple dealer. They have much friendly employees who at least pretend to care about their job and the customers they serve.

This place has excellent customer service. All of the employees seem happy to be there and always…read moresmile. My AirPods weren't charging wirelessly so I took them in to this shop. They've been in a case since the day I got them and they were in pristine condition. When I picked them up, there was zero damage, scuffs or marks anywhere on the case. I dread the fact that I did not come to this store sooner. I am thankful that Best Buy is not an authorized Apple dealer because they are a chore to work with. I hate Best Buy and this place blows them out of the water!!

Short Version : When the owner is having a bad day he takes it out on random unsuspecting…read morecustomers. If it's not a cracked cell phone screen repair don't bother. Long Version: My laptop wouldn't charge. Told me 7-10 days. After not hearing anything after 17 days I called them. They told me when they opened it up they found a dead bug, and refused to fix it. When I went to pick it up, out of nowhere the guy started yelling in a condescending tone about how they refused the repair because the bug was a health hazard and it wasn't his job to keep my "sh!t"(his word) clean. As he handed me my laptop he removed a sticker placed on it from the shop. I asked if he could at least clean the sticky residue his sticker left. He became irate and got louder yelling to get out oh his store and never come back. As a first time customer getting treated like this of course I would never even consider coming back. I made the mistake of not reading the reviews only going off the score. They have a 4-Star rating, but positive reviews are from phone and tablet screen repairs the negative reviews are more complicated computer and game system repairs . The other reviews also tell the same story of verbally abusive staff. From my experience those negative reviews are spot on.

I had a very positive experience with Austin in the Lincoln store when I took my phone in to have…read morethe screen looked at after it was chipped by broken glass in a car accident. As it turned out, only the screen protector was damaged, and Austin not only showed me this in mere seconds, but didn't in any way make me feel stupid for not having checked under the protector myself. Thanks, Austin!

Honestly one of the best repair experiences I've had. Kirk went above and beyond. I brought my 3DS…read morein for what I thought was a broken speaker (That I did) Oops! He ordered the part and updated me constantly during the wait. Once it arrived, he discovered the real issue was the ribbons and the board. He repaired it that same day, and now my 3DS runs better than new. Truly top-notch service! 10/10 Will be returning.

They did really well! They fixed my 2ds that had a motherboard issue in less than 20 minutesread more

Yep it's in South O...so what! I'm a gringo that doesn't speak a lick of Spanish but Jibril did a…read moregreat job for literally half the price of the guys in Papillion. Waited while my battery was replaced in less than 30 minutes. I'll be back if my phone ever needs anything else. Thanks!

I contacted the owner Jibril today and he responded very quickly with his estimate in a very…read moreprofessional manner. I very much appreciate his business as he was able to help me the same day and was very quick and efficient fixing my phone screen. I give him 5 stars because he was very friendly, professional, and quick. This was my first time doing business at PHONEFIX omaha and I made sure I grabbed a business card so I would be able to share with my friends and family where to go! I love this business and and i wouldn't recommend anywhere else to get your phone fixed ! Everyone please go here for your phone needs !!!

Excellent service, trustworthy, with customer service and satisfaction at the core of their…read morebusiness. I highly recommend this business.

Amar Tumeh the manager for the Lincoln south and Lincoln north stores decided to fire me because of…read moresomething I didn't do. He complained to me about the payment report being messed up even though I told him and Ashley the assistant manager about it being messed up multiple times. The real reason why it was always messed up was because of the new hire. he was always messing up on things every single day and he didn't know how to do anything. And he was supposed to be trained by amar. The new hire said many times that he didn't know what he was doing giving more proof that amar didnt give him the proper training that he needed to be left alone at the store by himself. And for every mistake he Made I got blamed for them. I made sure to call amar or ashley every time something was wrong and amar would come to the store to fix the problem and still blame me for it being messed up even after he fixed it. But amar was just looking for reasons to get me in trouble. There were times when a co-workers would sign into the wrong store when putting things into the payment report which messes it up amar knew about this and still blamed me for it being messed up. And the crazy part is the new hire knew amar since high school so I feel like for that exact reason he wasn't checking him on his mistakes and was only blaming me because they're friends. There have been many times when I asked him about my checks not being right and he would tell me that everything is how it's supposed to be. But then I figured out that there wasn't no overtime and that he would go onto my payclock and change my hours. My shift started at 2:00PM every day and before I knew that there wasn't overtime I would come in early like around 1:30PM and clock in around 1:33. But then I noticed on my payclock it showed that I clocked in around 1:40 and sometimes 1:50. and this was going on for a long time. So I wasn't even getting paid for the time that I was getting clocked in. And I wasn't the only one he was doing this too. he was doing it to other co-workers as well and thats when I know something was up. And there was one point in time where he would talk real crazy about Ashley the assistant manager almost causing her to quit her job. And when she figured out that he was talking crazy about her behind her back she called the regional manager and told him that she was putting her two weeks in. But then a few days later she magically got a pay raise so she didn't quit. Ashley told me a lot of things about amar and at first I thought she was just being rude about him but then I started seeing it for myself. every single thing she told me about him was true. I feel bad for anyone who has to work with amar because once he starts feeling some type of way about you he will try to find a reason to get you fired. Or he'll make you want to quit.

I have always been impressed with how knowledgeable the staff are here and their willingness to…read morehelp you find exactly what you are looking for. I have to admit I don't buy as mush music as I used too, but when I am looking, this is the only place that I go. On the flip side they were phenomenal at helping me with phone service! I think over the years i have bought half a dozen phones from them, and when I was with Cricket this is the only place I trusted to get a properly flashed phone. They were always willing to help, and if there was a problem they were quick to rectify it!

been using them for over 10 years. always excellent service…read moreand care. they have saved me 1000's of $'s and help keep old phones up to par. cant afford new iphones.. many thanks from a loyal customer.

What a great experience! I called 4 or 5 places around town to replace my Note 9 phone battery. The…read morepeople I spoke to seemed hesitant, we have to order the battery, we might get you in in a few days and you'll probably have to leave it overnight and they quoted me higher prices than CPR . Called Ryan and he said I'll order a battery, it'll be here tomorrow, and come in and I'll change it while you wait. He called me. I came in and he had my battery changed in 20 minutes and it was $20.00 cheaper than the lowest other price quote I had gotten. I will be a returning customer the next time I need anything done with my phone.

I was noticing the low reviews for this location as I was looking for locations and hours to take…read morecare of some new phone business, decided to check out what others were saying, as I too have had "situations" w/them. My wife does most of the routine business of the household that involves paying bills so I had minimal encounters before... The first big issue was with my mother, first as a customer and then when she passed. Prior when she was living she had dementia, another sibling had taken her to Verizon, she had similar upselling and charges, for things she wasn't capable of using. I had to get involved there to get that reversed so all she had was a flip phone so she could make calls. Also got autopay going.... she couldn't remember to pay bills.... .That was a BIG mistake. Following her passing, multiple months trying to get the service and bills stopped. Even w/POA and Executor documentation, I could not get into her account to see status or do anything. They kept insisting on a PIN... Local store said there was much they couldn't do, online they wouldn't talk without a pin from her account. Even to the end, the store was saying I still had to pay some of her bills even for months after she had passed and couldn't use the service. My wife set up Verizon service for us some years ago, mostly because I was doing a lot of travel in remote areas of Idaho and Verizon served that area. Most recently, I was looking for a new phone. I went to this location twice... FIrst, to check out general options as my phone was starting to have problems. The guy very obviously was after a sale, but he at least gave me what I needed...He couldn't let me see account info or specific numbers because my wife opened the account so was account manager status, even though one of the phones on the plan was mine, payment by our joint account. But I understand why there is caution giving out account info and he got me what I needed... approximate likely cost/potential promotion options for me to replace my phone. A week or two later I came back with my wife.... to get me account manager status and to discuss together which phone to get as the phone really needs replacement.... Basically I asked exactly the same as the first guy prior to ensure those promotion offers were still accurate and I would know about what it would cost me..... but it turned out to be a nightmare. He kept trying to frame the conversation to his way of selling on features I might need, etc. He refused to give me comparative prices or whether the promotions were the same and if we were eligible. He said he would have to work up an individual quote. Back and forth, over and over, I did not know which individual one, it was between several partly based on price. He kept insisting I ID one phone to work up a quote. Finally, I was angry.... no yelling or profanity, but really tired of this guy and his refusal to give me basic comparative numbers... I told him I wanted quotes on this, this and this... three different phones. Period. He walked back into that locked employee place in the back.... Was gone about ten minutes... During that time my wife and I decided we did not want to do business with this guy. My wife suggested we tell the manager we wanted someone else, but I was done w/the place. I mentioned to another employee we were leaving....as we were walking out I saw him walking out that back room.

Manager is a straight up douchebag. Stood around and messed with his tablet while customers waited…read morefor literal hours. This was a slow day, I waited to become an account manager to upgrade, and after all that they didn't accept my phone for early trade in because of a "scratch" that was so small, they needed 3 sets of eyes and magnifying glass!!! If theydve told me my phone wasn't eligible, I would've been in and out in 5 minutes. Instead I talked to customer service for 45 minutes with the manager played Tetris and stood on his high horse. AT&T your newest member has arrived!!