Dishonesty here. I bought some products that were sold new but wrapped only in cellophane, with no box and no documentation, no paperwork. I was told that they were warrantied ("supported") for one full year. One of them failed within the first six months. When I brought it back, I was told that the business (IT Computers) only "supports" for thirty (30) days from the date of purchase, and that the year warranty was from the manufacturer. As there is only a logo symbol and a "made in China" sticker on the item itself, I asked them who the manufacturer was, and they pointed to a similar logo on a named, boxed product in the store. A little frustrated but believing that they were both correct and honest, I contacted that manufacturer. After an exchange of e-mails, a scan of the receipt and of detailed pictures of the item in question, they determined that this was not one of their products at any level. When I confronted the store clerk, he took the item and, after "looking in the back," concluded what I was suspecting: This was a no-name, untraceable item with no warranty and no support and could not even be traced by the very people who bought it for their shop and then sold it to me. They did not apologize for the multi-layered deception nor the dishonest answers from two/three separate associates, nor did they offer exchange or refund despite my still retaining the original receipt from their store. So, in the end, they got me for the cost of the item and for me being foolish enough to trust them, but I hope that you learn from me. And so that you can better establish my credibility, I have been building PCs -- sometimes completely from scratch - for over 25 years. My recommendations are: 1) Get it in writing, anything you are told verbally will not be binding legally, nor will it be honored in the follow-up; 2) Don't buy anything that does not come in an original, sealed manufacturer's box along with all supporting documentation and an original store receipt of purchase; and 3) Maybe just consider buying from another retailer...there are other, reputable retailers in Lincoln who I am sure would appreciate your considerations. Good luck. read more
