DO NOT WASTE YOUR TIME OR MONEY!! They are thieves. I went to this place on the referral of a friend, who went with me to the store. My daughter's laptop had a cheap hard-drive that went out. I was impressed, at first, the staff were friendly and helpful. The young man who was helping me got into a lengthy discussion about being from my hometown, and that he was a DJ on weekends. He printed up the order form for my computer and took the laptop. I asked him, as he was walking away, if he needed my charging cord. He came over, looked at the cord, and confirmed he did in fact need it and took it. They called and tried to talk me into a larger hard-drive. I declined as it is just a homework tool for my child. When the repair was complete I came to pick up the laptop. The cord was missing. I pointed out that they still had my cord. The guy said "It doesn't have one listed on your form, we don't have it." I explained how I had given him the cord after he printed that paper. They said they would talk to that employee and get back to me as he wasn't there. I went home with my useless computer, since I didn't have a cord for it anymore. I called them daily for a week, and received no answer or call back. My friend, who referred me, called them to verify my story and they began to ignore her as well. I ended up ordering a new cord from Amazon. After reading their reviews on google, yelp, and FB I have realized that this is a common occurrence. Now 3 weeks later, my laptop is not working again, as though they never replaced the hard-drive in the first place. I will be taking it to a different computer repair shop this time and I will come back to update on whether it was ever actually repaired in the first place.
If you need proof of this place's horrid unprofessionalism just look at the owner's responses to complaints. He has multiple complaints from multiple customers about the SAME THING, but we are all liars and cheapskates. Maybe if they had so much as returned one phone call and even attempted to right this situation it would be a different story. I have filed a report with the Better Business Bureau. read more