pine lake was the absolute worst location and experience. I've been to two other locations as a…read moremanager on the account and this lady refused to help me and I even called before I came in. horrible customer service and disappointing a 6 year old nice! all over a gizmo watch that would have taken two seconds to activate. what a joke pretty sad as we have been customers for years also!

Verizon are nothing but a group of thieves. They keep telling me by monthly bill is going to be…read morelower, but all they have done is keep raising it. I went from 3 lines to 1 line and my bill has gone up significantly. i hate them

I was noticing the low reviews for this location as I was looking for locations and hours to take…read morecare of some new phone business, decided to check out what others were saying, as I too have had "situations" w/them. My wife does most of the routine business of the household that involves paying bills so I had minimal encounters before... The first big issue was with my mother, first as a customer and then when she passed. Prior when she was living she had dementia, another sibling had taken her to Verizon, she had similar upselling and charges, for things she wasn't capable of using. I had to get involved there to get that reversed so all she had was a flip phone so she could make calls. Also got autopay going.... she couldn't remember to pay bills.... .That was a BIG mistake. Following her passing, multiple months trying to get the service and bills stopped. Even w/POA and Executor documentation, I could not get into her account to see status or do anything. They kept insisting on a PIN... Local store said there was much they couldn't do, online they wouldn't talk without a pin from her account. Even to the end, the store was saying I still had to pay some of her bills even for months after she had passed and couldn't use the service. My wife set up Verizon service for us some years ago, mostly because I was doing a lot of travel in remote areas of Idaho and Verizon served that area. Most recently, I was looking for a new phone. I went to this location twice... FIrst, to check out general options as my phone was starting to have problems. The guy very obviously was after a sale, but he at least gave me what I needed...He couldn't let me see account info or specific numbers because my wife opened the account so was account manager status, even though one of the phones on the plan was mine, payment by our joint account. But I understand why there is caution giving out account info and he got me what I needed... approximate likely cost/potential promotion options for me to replace my phone. A week or two later I came back with my wife.... to get me account manager status and to discuss together which phone to get as the phone really needs replacement.... Basically I asked exactly the same as the first guy prior to ensure those promotion offers were still accurate and I would know about what it would cost me..... but it turned out to be a nightmare. He kept trying to frame the conversation to his way of selling on features I might need, etc. He refused to give me comparative prices or whether the promotions were the same and if we were eligible. He said he would have to work up an individual quote. Back and forth, over and over, I did not know which individual one, it was between several partly based on price. He kept insisting I ID one phone to work up a quote. Finally, I was angry.... no yelling or profanity, but really tired of this guy and his refusal to give me basic comparative numbers... I told him I wanted quotes on this, this and this... three different phones. Period. He walked back into that locked employee place in the back.... Was gone about ten minutes... During that time my wife and I decided we did not want to do business with this guy. My wife suggested we tell the manager we wanted someone else, but I was done w/the place. I mentioned to another employee we were leaving....as we were walking out I saw him walking out that back room.

I ordered a new phone Aug 13. Mind you the phone I have now gets so hot I can't put it in a case…read more They didn't ask me for a delivery date that would work for me, in fact they said they weren't even sure when the phones would be released, but said ordering one would be the best and fastest way to get a new phone. So after nearly a month, UPS tries to deliver this week when I'm out of town for work and don't have a phone. They return it to sender. My signature on the back of the delivery form isn't enough for it to be delivered, I have to physically be at home to receive the package, but they refuse to hold it at a UPS facility, they refuse to retry delivery, they refuse to help. They tell me have to call the sender. I call Verizon, they are also no help. They say there's nothing they can do and the box sitting in a truck somewhere with my name on it, will be cancelled and go to someone else and I'll be placed on a wait list. They say they can't send it to a Verizon store for me to pick it up, they can't send it back to me they can't help at all. So, now I guess I'll go find another carrier who has products in store and are actually helpful and care about their customers. This is ridiculous.

Great experience! I believe I worked with Grant and he was very knowledgeable and friendly. Highly…read morerecommend. ---------------------------------------------------------------------

I have used these people for years for battery replacements and screen repairs. I took my daughters…read moreMac computer in there, and they had it fixed in minutes and would not even charge me!

Replaced the battery in my over two year old iPhone 6s. Apple had a replacement policy that covered…read morecertain serial numbers that included mine. Computer Hardware did the work at no charge to me. I had been thinking about replacing the phone but it works so much better with the new battery that now I plan to wait at least until the next generation is available next September. The Computer Hardware staff were friendly and efficient. Work was done on time. Their was no visible damage to the finish of the phone - it looked brand new when returned.

I brought my computer in to be fixed. I called in and asked if it was done and the person said…read more"Yes" and I said I would be in to pick it up. I live 30 miles out and when I arrived they told me it was a mistake and not done. When the computer was finally complete a couple of days later, I picked it up and asked for a discount for my time and gas that cost me for coming in that Monday. The person at the desk went back and talked to the manager and all they could do is offer me a screen saver which I did not need. I own a small business and when there is an issue I always will listen to the customer and try to work out a solution. The manger should of had the courtesy to come speak to me in person. I do want to mention that my computer is fixed and working and I do commend them for that.

I am/was a customer for 7 years, and that just ended due to my EXTREMELY distasteful experience I…read morehad at this location. I Just went in hoping to get clarity or an explanation on why my bill jumped up 24 dollars this despite remaining the same in all of 2025. They had no answers to provide and in fact also wouldn't even give me the chance to explain why I thought there were financial inaccuracies regarding my bill before butting in and interrupting me on multiple occasions. They refused to listen and were more occupied having a power struggle with me, which is terrible customer service if you have no comprehension skills or patience to let the customer voice their issue. I never had the opportunity to fully explain my slight frustration without continuously being interrupted so I finally threw in the towel and ended terminated my account. If you ever need assistance at a verizon location, go to anyone in lincoln EXCEPT for the 27th and superior location. Hope this benefits someone, cheers

Customer for 6 years. I ask for an affordable phone. They said I can get you into this phone for a…read morecouple hundred... A special going on. I said great. Ok. Then I get a bill for $785.23!! Must pay in full. They set me up on an additional plan besides my original n didn't tell me. ??? Sneaky

I worked with Georgianna and she was absolutely the best! She's very personable and knowledgeable!…read more She didn't rush me, she answered every question I had. T-Mobile is lucky to have her as an employee. Thank you, Georgianna for everything, you're the best!

Staff were unhelpful and quite frankly just rude. I had come to visit from ireland and heard great…read morethings but i left in a terrible mood and really disappointed me