Best internet EVER!! I am getting the 2 gig service and I tell you what, I have never had an…read moreoutage. No bandwidth issues, and the cust service is out of this world

Multiple times my internet has stopped working, all the equipment looks fine. I call in they want…read moreme to unplug everything and it doesn't fix it. Then they ask if I called in to cancel service, and no I haven't. I'm the only person on the account allowed to make changes so either they are not verifying callers or someone working there is just deleting people.

If I could give them negative stars I would. You never speak to anyone in your state. They are…read morenever helpful and can or will not let you speak to a supervisor or manager.

Horrible, avoid auto pay, will steal your money, customer service is horrible, I couldn't take it…read moreanymore and handed phone to wife, she couldn't believe it either

Service was OK. The phone we wanted (and was why we chose to stay with US Cellular) was out of…read morestock. Felt a lot like a bait and switch situation. Will be moving to PureTalk ASAP.

This service is good and have been a long time subscriber. There are dead spots in Lincoln such as…read moreat 56th and Hwy2. But the price is very good, and phone availability is good. However, the customer service at this store has majorly gone down hill. They don't greet you when you come in, you have to wait in line and they don't monitor your queue, so it's chaos. It's virtually impossible to get someone to answer the phone if you call in. One particular female employee is exceptionally incompetent especially when it comes to phone operations and knowledge of service options. This store is often is disarray, the employees leave old drink containers out, garbages are overflowing, and there is an odd oder in the store,kind of musty? It wasn't like this a couple years ago. But now I dread having to come into the store as the last 3 times I have been dissatisfied. I want to believe we can chalk this up to very bad current management and not an actual company issue. I hope. I want to continue this service.

Why am I paying both Kinetic and Windstream? A kinetic technician was here this morning and said…read moreWindstream no longer exists. It was bought by a company named Unity. Not real happy about double billing.

After my negative review of February 12, I was greeted with a Kinetics/Windstream on February 13 as…read moreI was leaving my home. They told me they would have things put back up before I got home and they were true to their word. Things are finally back to normal after six months.

Manager is a straight up douchebag. Stood around and messed with his tablet while customers waited…read morefor literal hours. This was a slow day, I waited to become an account manager to upgrade, and after all that they didn't accept my phone for early trade in because of a "scratch" that was so small, they needed 3 sets of eyes and magnifying glass!!! If theydve told me my phone wasn't eligible, I would've been in and out in 5 minutes. Instead I talked to customer service for 45 minutes with the manager played Tetris and stood on his high horse. AT&T your newest member has arrived!!

I was noticing the low reviews for this location as I was looking for locations and hours to take…read morecare of some new phone business, decided to check out what others were saying, as I too have had "situations" w/them. My wife does most of the routine business of the household that involves paying bills so I had minimal encounters before... The first big issue was with my mother, first as a customer and then when she passed. Prior when she was living she had dementia, another sibling had taken her to Verizon, she had similar upselling and charges, for things she wasn't capable of using. I had to get involved there to get that reversed so all she had was a flip phone so she could make calls. Also got autopay going.... she couldn't remember to pay bills.... .That was a BIG mistake. Following her passing, multiple months trying to get the service and bills stopped. Even w/POA and Executor documentation, I could not get into her account to see status or do anything. They kept insisting on a PIN... Local store said there was much they couldn't do, online they wouldn't talk without a pin from her account. Even to the end, the store was saying I still had to pay some of her bills even for months after she had passed and couldn't use the service. My wife set up Verizon service for us some years ago, mostly because I was doing a lot of travel in remote areas of Idaho and Verizon served that area. Most recently, I was looking for a new phone. I went to this location twice... FIrst, to check out general options as my phone was starting to have problems. The guy very obviously was after a sale, but he at least gave me what I needed...He couldn't let me see account info or specific numbers because my wife opened the account so was account manager status, even though one of the phones on the plan was mine, payment by our joint account. But I understand why there is caution giving out account info and he got me what I needed... approximate likely cost/potential promotion options for me to replace my phone. A week or two later I came back with my wife.... to get me account manager status and to discuss together which phone to get as the phone really needs replacement.... Basically I asked exactly the same as the first guy prior to ensure those promotion offers were still accurate and I would know about what it would cost me..... but it turned out to be a nightmare. He kept trying to frame the conversation to his way of selling on features I might need, etc. He refused to give me comparative prices or whether the promotions were the same and if we were eligible. He said he would have to work up an individual quote. Back and forth, over and over, I did not know which individual one, it was between several partly based on price. He kept insisting I ID one phone to work up a quote. Finally, I was angry.... no yelling or profanity, but really tired of this guy and his refusal to give me basic comparative numbers... I told him I wanted quotes on this, this and this... three different phones. Period. He walked back into that locked employee place in the back.... Was gone about ten minutes... During that time my wife and I decided we did not want to do business with this guy. My wife suggested we tell the manager we wanted someone else, but I was done w/the place. I mentioned to another employee we were leaving....as we were walking out I saw him walking out that back room.

I've discontinued doing buisness with Dish. There are always in a dispute with a program provider…read more I continue to pay for channels that I don't receive. They suggest to use an attenna for local channels. It seems that there's no way to install the attenna box it needs to be in the same port as there box. There technical support is terrible.

If I could give DISH less than 1 star I would! This latest battle with Gray Media pushed us over…read morethe edge and we cancelled our DISH subscription. We have been living without CBS and NBC and our local news stations for over six weeks. When I called to cancel, all they would offer me was a stupid antenna or a different plan. Why would I want another plan when I'm not getting the channels I was promised on my current plan? We are being forced to pay them $20/month for the last two months of our contract (even though I pointed out they didn't honor their end of the contract by not providing the local channels promised) AND we have to pay them $25 to send our equipment back! Wonderful way to treat a longtime customer who always paid their bill on timeDISH!!!

Sent 3 emails in 3 days before I received a reply on hooking up new service. Their webpage showed…read more$30/mo 1st tier price. Real price was $35. Their webpage coverage map showed my home smack dab in the middle of two of their towers. They then tell me no coverage. Either office customer service folks are totally misinformed, or their website is totally inaccurate. Either way, they will not be in business long if they continue down this path. We can all get bad service from the incumbent providers, don't need it from an upstart like this. Sigh.

We've gone complete cord-cutting, no cable, no satellite dish, and we stream everything…read more WideRange's middle package can handle that as well as tablets, computers, and phones, all at once. It has some serious workload and serious horsepower to do all that together. Best decision we've ever made, changing to WideRange.

horrible customer service, you call tech support and you get someone on the line trying to try and…read moreraise your prices, took well over a hour to get to the right person, then of course the new equipment they shipped you is not working right so they have to replace, I was with them 35 years and finally had enough of their horrible customer service, allo is far superior

I had 4 different technicians out and called/chatted with at least 20 different agents and still…read morehad consistent/intermittent issues with all of my devices. They were unwilling to give a refund and were unable to fix the issues.

Had a much more pleasant experience at this Verizon, at least the 2nd time we popped in. Of course…read moreon the first, we came an hour before close and were again directed by the staff member manning the front that we would not be seen today and to make an appointment for another day, can we come in during the day. We said no we work and left. It really depends on who you get upfront (aka how late they want to be there). We tried again another day probably around the same time and were put on the queue to be helped..it was still a wait, but at least we were not immediately turned away. Had a great sales representative (I wish I would have got his name) that was very transparent and honest in regards to the current promo, asking us why we wanted to upgrade and telling us that we should wait until Iphone 14 series comes out, because it would not be worth it for us at this time. I really appreciate that he was straight with us knowing this would hinder his commission. Only reason not a 5 is because of the first experience and being turned away.

Blake is amazing! He really saved me from a disaster with a Verizon (Victra) 3rd party store. He…read moresaved me $1000!!! Because the victra store screwed me over. THANK YOU SO MUCH BLAKE! I will only be coming to you now!