I used them for nearly 6 years. During that time they broke several things in my home (each reported to them but repaired by me). On three separate occasions, they dripped cleaning products on the beautiful Karastan carpet in my master bedroom, one instance of which resulted in minor damage (a small bleach spot). I reported each of these and was given assurance it wouldn't happen again. It did. On Sept. 2, they put 4 silver-dollar sized and 4 smaller bleach marks in the most visible part of the carpet by carrying a dripping rag or mop over it, ruining my carpet. Their insurance company accepted liability, but paid out less than 50% of the cost to replace the carpet in that one room, and they would not even consider paying for the matching carpet in the adjacent room. The insurance company automatically depreciates carpet over a couple of years old regardless of condition (a carpet expert declared mine looked as new, other than the bleach stains). I asked the owner to pay the remaining balance to replace carpet in the one room--she ghosted me. I filed a Better Business Bureau complaint. At that point she texted me and accused me of trying to get "additional" money, and fired me as a client. I am left holding the bag on more than $1200 in damage (much more if I want the carpet in my adjacent room to match), plus the time and hassle of replacing carpet. Steer clear of this company! read more
