I hired integrity in 02/21 to do a garage demolition and rebuild as the garage that was on my house…read morehad started sinking and pulling the west wall of the house with it. The sales guy I got to come out and bid on the project (Matt) was nice enough, and things went off without a hitch. He even went to the planning board meeting with me to speak to the board and request a variance I would need to be able to demolish and rebuild the garage as the existing garage was grandfathered into the required 16' setback, and my garage was only 7' from the property line. So far so good. This is April. This is the last time anything was done expediently. The remaining timeline is as follows: 7/7: demolition on the garage begins. They get the roof down same day 7/7-7/14: they get the rubble removed and leave one section of fence and the flat slab that was the foundation of the garage. The hole going into the side of my house is left covered with just a thin sheet of plastic. The west side of my house is left with no support which eventually results in the garage door not opening, cracks in the plaster in ALL rooms on the west side of my house. 8/13: the crew returns and demos the slab and the remaining fence sections. 8/16: they start excavating the dirt to be able to pour footers and slab. They over-excavated by about 5 feet in both sideways directions. At this point, nothing more happens that is visible at my house until December, but fret not dear reader, they still managed to repeatedly screw up the submittal of the plans to the city, by repeatedly submitting the plans on the wrong size sheets of paper, not having them signed off by a licensed engineer, and also losing part of their office staff that left over a "hostile workplace" 10/4: The city finally issues the permit after months of submissions on the wrong size paper. 12/7: they finally managed to hire a concrete guy and they show up to build forms and excavate for the footers. 1/5: they show up and make a form to pour a wall under the side of my house, (that at this point is still unsupported). This form will be recreated 6 times and will prove to be the bane of getting further inspections signed off. 1/6: they pour the footers Sidebar: Winter '21 was quite frigid, before winter I was assured by Dan, the worst project manager in the world, that my house would not be cold. Well, I had an uninsulated plywood board with Tyvek over it to block the hole in the wall, no insulation, no sealing, the main floor of my house is about 35 degrees colder than the rest of my house because of this hole. Thanks for ensuring I wouldn't be cold dan! 1/13: the forms are put up to be able to pour the base walls on top of the footers. The wall to support the sinking west face of my house is still not addressed. 1/16: they finally come out and put up pink insulation board and Tyvek to "address the cold situation" in my home. My house was then only about 20 degrees colder on the main floor. I guess it's better than nothing. Nothing happens until April. Including the addressing of my sinking west wall. 4/7: they pour the wall bases and finally pour the wall that's supposed to support the side of my house they left unsupported. this did not end up supporting that side of the house until further work was done months later 4/14: the bounding forms for the flatwork are started and rebar is ordered. crushed rock is laid and compacted 4/18: rebar cage is built and installed 4/25: they poured the garage floor. No slump test was performed to ensure the concrete received met the PSI requirements I paid extra for to be sure the lift I'm installing in the garage won't kill me 4/26: they pour the driveway At this point, they went dark again until June. 6/9: framing started, framer informs me the walls that the company poured are not square, and as a result, there will be some weirdness appearance-wise on the inside 6/10: the framer has the walls completely framed 6/14: OSB goes up on the outside walls, roof trusses are starting to be made 6/17: plywood, Tyvek, and tar paper is put on the roof 6/18: outside walls were tyvekd Nothing else happens till July. 7/21: (after I requested it be done) they bring in fill dirt to fill in where the over-excavation occurred 8/20: siding goes up In August they did all the internal drywall, replacing what was damaged from negligence and close in a window. They did not however put up plastic so my entire house ended up with a layer of white dust, multiple times 9/7 garage door put in 9/9 painting begins 9/20 job is done when the garage was done, another contractor found issues with the roof tie-in. When I brought this up to Tom, his response was "let's wait and see if there ends up being an issue and then fix it" until I once again mentioned contacting the BBB in October '22. As of the date of the publishing of this report (12/2/2022), it still hasn't been fixed Tom I know you're reading this, you know I have receipts and pictures don't @ me

While other contractors left me confused, Integrity Exterior Solutions stepped in, fought for my…read moreclaim, and delivered work that truly impressed. their team guided me through every step, and the team gave my roof and siding a whole new life. No hidden costs, no drama just honest people doing exceptional work.