Very accommodating when i had to cancel service. I wasn't sure i would be able to cancel and they…read morecouldn't have made it easier

Expensive streaming cable tv service. It works great. Customer service is great. But, very…read moreexpensive.

If I could give them negative stars I would. You never speak to anyone in your state. They are…read morenever helpful and can or will not let you speak to a supervisor or manager.

Horrible, avoid auto pay, will steal your money, customer service is horrible, I couldn't take it…read moreanymore and handed phone to wife, she couldn't believe it either

Best internet EVER!! I am getting the 2 gig service and I tell you what, I have never had an…read moreoutage. No bandwidth issues, and the cust service is out of this world

Multiple times my internet has stopped working, all the equipment looks fine. I call in they want…read moreme to unplug everything and it doesn't fix it. Then they ask if I called in to cancel service, and no I haven't. I'm the only person on the account allowed to make changes so either they are not verifying callers or someone working there is just deleting people.

After my negative review of February 12, I was greeted with a Kinetics/Windstream on February 13 as…read moreI was leaving my home. They told me they would have things put back up before I got home and they were true to their word. Things are finally back to normal after six months.

Why am I paying both Kinetic and Windstream? A kinetic technician was here this morning and said…read moreWindstream no longer exists. It was bought by a company named Unity. Not real happy about double billing.

I am moving to Omaha and I wanted to see who the WiFi providers were. Paul had all the answers to…read moremy questions, and quickly set me up for service. I cant believe their service is free! So easy and efficient.

I have now used Kickertek on 2 different occasions and I could not be more pleased. I got great…read moredeals on DirectTV and internet services. In both instances, I was moving and they handled everything. It took a single phone call to tell them what i wanted and where, and everything else was handled. i can't tell you how nice it was to talk to a person who cares, rather than dealing directly with the cable/internet providers. They are super knowledgable about all of their products. I will never work directly with the big companies again. Kicketek is far and away the best experience I've had in cable/internet.

I got my DirecTV through the national corporate office and haven't had too many complaints…read more But after getting my roof redone and my dish misaligned, I called them to come out and fix it. They informed me that they wouldn't be able to come out for 6 days! 6 days that just happen to cover all of the first NFL weekend. I immediately called Technical Magic and explained my situation. They were booked solid but took mercy on this football fanatic and squeezed me in for an appointment the next morning. They were great and worked with me so I didn't miss the reason I pay DirecTV so much money in the first place, instead of giving me some robotic customer service answer.

I cannot say enough good things about Clint Hartung and Technical Magic!! We have utilized their…read moreservices for the past two years for Directv and wifi services at our downtown condo building. They are the most pleasant, capable and responsive service company that I have EVER dealt with and should be a model for other service companies. They are super responsive and easy to deal with. They will work with you until the service is perfect. In our experience, they always go beyond the expectations and provide the best service possible. Steve Torpy

If you're moving into any apartment where Great Plains Communications (GPC) is the only ISP, please…read moreread this first. What I've experienced since my building switched from Cox to GPC in June 2025 has been months of outages, excuses, and complete abandonment as a paying customer. I had zero issues with Cox for over three years. The day GPC took over, everything fell apart. Within 24 hours, the internet began failing constantly -- and it continued every day for months: 6-12% packet loss Random disconnects throughout the day Latency spikes up to 2,000ms Video streams freezing for minutes Smart devices disconnecting Multiple devices (wired and wireless) failing at the exact same time For reference, fiber internet should have 0% packet loss, 1-10ms ping, and no random spikes or unexplained disconnects. GPC's network never met those standards. Support was a nightmare. I spent hours repeating scripted steps and being blamed for everything -- my router, cables, motherboard, Firesticks, TV, even "too many devices." When techs finally came (every 2-3 weeks), all they did was replace equipment over and over. Seven routers, multiple wiring swaps, no improvement. Never any real diagnostics. Every failure clearly happened at the modem (their equipment), but GPC refuses to acknowledge that. Then GPC cut me off from customer support entirely. A technician told me that leadership (specifically Janelle Allison) ordered customer service not to speak to me. Staff could "get in trouble" for trying to help. Only two people were allowed to contact me -- and neither responded to any email or call. I am now blocked from support for a service I am required to pay for. But this is not true. GPC techs told me they replaced five modems in my complex the first week. Another unit had a failed ONT replaced through the leasing office. My neighbors confirmed their TV apps buffer constantly and their devices disconnect all the time. A resident in a completely different Omaha complex replied to my Reddit post -- same issues, same forced switch from Cox, same denial from GPC. Someone using GPC at their workplace said they keep Cox as a backup because GPC drops constantly. GPC's public "Elite Wi-Fi" upsell (advertising no buffering, no lag, no frustration) basically admits the problems exist -- unless you pay extra. Bottom line: GPC denies evidence, blames customers, provides no real troubleshooting, blocks people from support, gives false explanations to regulators, and hides behind exclusive agreements with landlords. If GPC is the only ISP where you're moving, understand this: You will be locked in, blamed for their failures, and left with no support. I would not recommend this company to anyone.

If you're moving into any apartment where Great Plains Communications (GPC) is the only ISP, please…read moreread this first. What I've experienced since my building switched from Cox to GPC in June 2025 has been months of outages, excuses, and complete abandonment as a paying customer. I had zero issues with Cox for over three years. The day GPC took over, everything fell apart. Within 24 hours, the internet began failing constantly -- and it continued every day for months: 6-12% packet loss Random disconnects throughout the day Latency spikes up to 2,000ms Video streams freezing for minutes Smart devices disconnecting Multiple devices (wired and wireless) failing at the exact same time For reference, fiber internet should have 0% packet loss, 1-10ms ping, and no random spikes or unexplained disconnects. GPC's network never met those standards. Support was a nightmare. I spent hours repeating scripted steps and being blamed for everything -- my router, cables, motherboard, Firesticks, TV, even "too many devices." When techs finally came (every 2-3 weeks), all they did was replace equipment over and over. Seven routers, multiple wiring swaps, no improvement. Never any real diagnostics. Every failure clearly happened at the modem (their equipment), but GPC refuses to acknowledge that. Then GPC cut me off from customer support entirely. A technician told me that leadership (specifically Janelle Allison) ordered customer service not to speak to me. Staff could "get in trouble" for trying to help. Only two people were allowed to contact me -- and neither responded to any email or call. I am now blocked from support for a service I am required to pay for. My landlord's response: "If you don't like it, you can break your lease and move." I filed complaints with the FCC, BBB, PSC, and Nebraska AG. GPC responded with the same copy-and-paste denial every time: "Your equipment is the problem. We have no other complaints." But this is not true. GPC techs told me they replaced five modems in my complex the first week. Another unit had a failed ONT replaced through the leasing office. My neighbors confirmed their TV apps buffer constantly and their devices disconnect all the time. A resident in a completely different Omaha complex replied to my Reddit post -- same issues, same forced switch from Cox, same denial from GPC. Someone using GPC at their workplace said they keep Cox as a backup because GPC drops constantly. GPC's public "Elite Wi-Fi" upsell (advertising no buffering, no lag, no frustration) basically admits the problems exist -- unless you pay extra. Bottom line: GPC denies evidence, blames customers, provides no real troubleshooting, blocks people from support, gives false explanations to regulators, and hides behind exclusive agreements with landlords. If GPC is the only ISP where you're moving, understand this: You will be locked in, blamed for their failures, and left with no support. I would not recommend this company to anyone.

Manager is a straight up douchebag. Stood around and messed with his tablet while customers waited…read morefor literal hours. This was a slow day, I waited to become an account manager to upgrade, and after all that they didn't accept my phone for early trade in because of a "scratch" that was so small, they needed 3 sets of eyes and magnifying glass!!! If theydve told me my phone wasn't eligible, I would've been in and out in 5 minutes. Instead I talked to customer service for 45 minutes with the manager played Tetris and stood on his high horse. AT&T your newest member has arrived!!

I was noticing the low reviews for this location as I was looking for locations and hours to take…read morecare of some new phone business, decided to check out what others were saying, as I too have had "situations" w/them. My wife does most of the routine business of the household that involves paying bills so I had minimal encounters before... The first big issue was with my mother, first as a customer and then when she passed. Prior when she was living she had dementia, another sibling had taken her to Verizon, she had similar upselling and charges, for things she wasn't capable of using. I had to get involved there to get that reversed so all she had was a flip phone so she could make calls. Also got autopay going.... she couldn't remember to pay bills.... .That was a BIG mistake. Following her passing, multiple months trying to get the service and bills stopped. Even w/POA and Executor documentation, I could not get into her account to see status or do anything. They kept insisting on a PIN... Local store said there was much they couldn't do, online they wouldn't talk without a pin from her account. Even to the end, the store was saying I still had to pay some of her bills even for months after she had passed and couldn't use the service. My wife set up Verizon service for us some years ago, mostly because I was doing a lot of travel in remote areas of Idaho and Verizon served that area. Most recently, I was looking for a new phone. I went to this location twice... FIrst, to check out general options as my phone was starting to have problems. The guy very obviously was after a sale, but he at least gave me what I needed...He couldn't let me see account info or specific numbers because my wife opened the account so was account manager status, even though one of the phones on the plan was mine, payment by our joint account. But I understand why there is caution giving out account info and he got me what I needed... approximate likely cost/potential promotion options for me to replace my phone. A week or two later I came back with my wife.... to get me account manager status and to discuss together which phone to get as the phone really needs replacement.... Basically I asked exactly the same as the first guy prior to ensure those promotion offers were still accurate and I would know about what it would cost me..... but it turned out to be a nightmare. He kept trying to frame the conversation to his way of selling on features I might need, etc. He refused to give me comparative prices or whether the promotions were the same and if we were eligible. He said he would have to work up an individual quote. Back and forth, over and over, I did not know which individual one, it was between several partly based on price. He kept insisting I ID one phone to work up a quote. Finally, I was angry.... no yelling or profanity, but really tired of this guy and his refusal to give me basic comparative numbers... I told him I wanted quotes on this, this and this... three different phones. Period. He walked back into that locked employee place in the back.... Was gone about ten minutes... During that time my wife and I decided we did not want to do business with this guy. My wife suggested we tell the manager we wanted someone else, but I was done w/the place. I mentioned to another employee we were leaving....as we were walking out I saw him walking out that back room.