If I could give them negative stars I would. You never speak to anyone in your state. They are never helpful and can or will not let you speak to a supervisor or manager. read more

Horrible, avoid auto pay, will steal your money, customer service is horrible, I couldn't take it anymore and handed phone to wife, she couldn't believe it either read more

They will rip you off. Avoid this company!! Charged me for services I never received. Whatever you do, don't go on autopay. They will have your money captive. Absolutely the worst customer service I ever experienced. The day I was in the store to return my equipment after stopping my service, there were ten other people in there returning their equipment. It's no wonder so many want to cancel. DO NOT BUY FROM SPECTRUM!!!! read more

Spectrum - I wash my hand of your services. I have been with Spectrum/Charter Communications, since they came to Lincoln in 1993 https://www.rsinc.com/history-of-spectrum-internet.php#:~:text=Charter%20Communications%20stands%20today%20as,humbly%20in%20the%20year%201993. when at that time, they took over Time Warner which my family had been with for many years. My stomach turns when these companies treat the ones who are paying their wages the way they do. These companies are so big partially because of their customers paying their bills. Which I have always done religiously despite all the price hikes, changing modems and or equipment and outages. I dropped the cable service when the price hike took it up close to 200.00 a month. I remained with the internet services simply to keep my email address the same. The service started out around 58 dollars for internet only. Then over time, hikes have taken it up to 98 a month. I have had trouble with my internet for a long time off and on. I finally got sick of the issues and decided to take action to cancel services. I attempted to cancel prior to the new billing cycle but was told on the phone that they are unable to verify who I am, even though, the next call I made to them verified just fine, that I would have to cancel in person. They could not do it over the phone. I went in person the first chance I got and canceled the service. I was told by the nice representative at the location that they would be happy to offer me a cheaper rate if id stay. $40.00 a month. Where was that offer when I called at the time of the last price hike? I was also told that the modem I turned in was outdated and that changing the modem may help. How often do I need to come in person to get a new modem to get my service functioning properly? Why wasn't that suggested previously? Surely, they can see on their little electronic screen when the last modem was updated? I have had outages weather related twice in the last 2 months. I can understand that and over look it. But the other outages that I have experienced over the last year and especially the last two months im having a tougher time overlooking. I then was told that I would have 1 more bill at the 98 dollars to pay. At which I asked to have that refunded since I tried to cancel prior to the billing cycle. Which they would not budge. I explained the frustration of not having service and the number of times I have called over the last two months. This time I got the excuse that their records only are showing the last two phone contacts made in September. Regardless I have the phone records showing I contacted them in August twice as well. I would be happy to bring my phone in to show that contact proving that I did attempt to make this right in August which I got the excuse we have no way to receive that. I offered to bring the phone in person, still they didn't accept that either, stating there is no where to bring it to. Again, more excuses. Then they state that per their contract, they can not refund the current bill. I suppose not, because that would mean that the CEO would not make his millions this year. https://www.insidertrades.com/charter-communications-inc-stock/christopher-l-winfrey/ Spectrum Brands Holdings, Inc. disclosed its CEO pay was 138 times its median employee's pay for the fiscal year ending in 2024. https://aflcio.org/paywatch/highest-paid-ceos. It's not like I am asking for a refund for every month that service was interrupted. I'm only asking for a refund for the month that is billing in which I no longer use. I wonder what the contract says about providing service?? Oh wait, that's right the contract only applies when they might have to right a wrong, and chose not to. My bad, I thought a contract applied to both parties in the contract. I believe I have been wronged on this situation, but then again, these companies have the right to do what they want to. I believe these companies get away with this type of thing way too often. I am sure many customers feel the same in a similar situation. On the flip side if I hired a lawyer to try and fight this it would end up costing me more than the 89 dollars and they know it. Either way I loose and they win. Obviously, this is not a company I personally would recommend. I hope that my experience gives you a little bit of information to think about to help you chose whatever internet service may be best for you. read more

Spectrum - Internet Service Providers Near Me - Lincoln, Nebraska

Spectrum is THE WORST! I can't wait to cancel their "service"! Keep raising rates and raising them until it's too unreal to pay! They start our reasonable but that's just the hook to get you on the line! DON'T DO IT! read more

horrible, I recommend you avoid them and get someone else, dealt with them 35 years and they are now at a all time low, the customer service is horrible, outages, long phone waits, get nowhere, go into store, horrible, dumping them was the best thing I ever did read more

James was excellent when our TV went out and it couldn't be determined whether it was spectrum or the TV. Great interpersonal skills and very informative of what was going on. He is a definite asset to Spectrum. Hope they appreciate him. read more

There are several Spectrum stores in the Lincoln area. I selected the one closet to the Garden Mall area. Parking can be a challenge on weekdays and on weekends. It's manageable if you arrive when they open. Air conditioning was on high, very chilly inside. The computerized waiting console was not working so it's the old fashioned method of waiting until you are next in line. Service is fast but the bathrooms were messy. read more

See all

I was a loyal customer for a decade. I tried to cancel my service. After they tried to give me "special pricing" to stay, I was talked into a seasonal hold. I was unaware there would be a $5 monthly fee. I was therefore late on that bill. They refused to waive the late fee as a few months earlier I had one removed b/c my cc on file had expired. I decided to cancel all services. They didn't do that b/c I had to call back after 24 hours which I was not told. Long story I've now had to call a 3rd time only to be told to call back a 4th time. The reps were all very nice but the business model sucks!!! Spectrum's business practices are shady at best. I would strongly recommend NOT using spectrum. ​ read more

They told me $60 a month plus $35 for a technician to install it so I agreed but then I got a $125 bill ..when I called to ask them about it they said it's $60 for a technician and I just got scam by spectrum they money hungry. read more

it's terrible sometimes it works sometimes it doesn't can't be on 2 things at once bc it will lag terribly

New one for the records. Spectrum says we need new router because ours is 10 years old and too slow. I go get a new router from them. They spent three days trying to get my WiFi to work on my TV. They said they can't get it to work so they hooked my old router up and now it works. read more

The worst - In the beginning I have a bundle Tv and internet a storm knock out my service. They came out and replace modem. The tv was not working and a month later I finally cancel the tv. Over a year later my internet when out and they came out and told I should not have this modem so they raise my billing. Now to update my internet when out again. This time I was dealing with a funeral . They text me and I'm busy but they blew my email and by voicemail up. So I switch company and call to disconnect they tried to sell other services and now they are still trying to bill me three months later- worst service ever. read more

if I could give no stars I would DO NOT get the tablet under the 14 day money back guarantee. That is not guaranteed and if it is they have a $50 restocking fee. So there is no money back. They also take that 14 days from the time it gets shipped. Which means if your tablet takes 5 days to get to you that is 5 days off your 14 days. And if you dont get ahold of them before the 14 days you CANNOT return the tablet even if you dont want it. So 14 days or not, you dont get your money back along with sticking you with payments on something you dont want. This is a major scam from the company. They screw people over with this. read more

Spectrum customer and technical support is outstanding. They go out of their way to solve any problems you may have.

Added services we did not request and switched us to paperless billing so we were unaware to the tune of over $1000 a few months later. Their rep "Matthew" was less than helpful and was the opposite of good customer service. Refused to credit us the amount paid for their mistakes. read more

Wi-Fi has been very poor in the past couple months with frequent throttling and outages. will look into the other options for Lincoln Nebraska read more

Absolutely terrible. Someone had to come by to "fix" our internet when they leave it starts messing up again disconnecting every 10 minutes then I call and they say it's because my modem is out of date I had to drive to pick it up and set it up which the technician should've already done after doing all that 30 minutes later the same problem starts to occur. I wouldn't recommend Spectrum to my worst enemy read more

the most DOGSHIT wifi. theres a new issue once a week. they advertise $30 wifi but when my roommates and i called to set up they refused to let us sign up for that. instead they insisted that we set up for the $70 option and said we could make changes in the app. knowing full well we could only UPGRADE. and!!!!!! they signed us up for the EIGHTY-FIVE dollar one. read more

the people working there are really lazy and when it came to treating customers they are extremely rude and snappy and have zero customer service skills! horrible experience read more

These guys are terrible! The internet is completely unstable requiring a modem reboot multiple times a week. After a modem replacement there was no change. When a technician came out, he broke my mom's computer desk with no reparation after filing a claim. When calling into support, requesting a call back instead of holding is futile. I've tried that 3 times with no callback. So now i just stay on hold for up to 30 minutes sometimes. Changing addresses is a mess. They say everything is set to go but nothing works as requested and takes hours with multiple customer service reps to resolve it. If you have an option, pick another provider. We didn't have a choice at the complex we're in. read more

10/10 mobile service. Robert is the best and made my switch super fast and easy to handle

Definitely would not recommending have to always deal with it crashing randomly I can never have a strong signal I've called to have the issue fixed I can barely get anything done with it read more

Their customer service is actually pretty decent. However their internet is absolutely god awful. Under the 1gbps play I cannot play games or stream without lag and terrible loading times. I've done everything on my end to get the absolute best connection possible and I don't even get half the speeds provided by the 500mpbs plan from their competitor. if you're using it for casual wifi connection, it certainly works. but I definitely don't recommend for serious gaming or streaming from multiple devices. read more

Spectum internet is the slowest internet service I have ever used. If you want good internet service go somewhere else their service is extremely slow and unless you plan to only use 2 phones a tv and maybe one gaming device but even then it will be extremely slow. And this is at their 70 dollar package. They're over priced and overly slow would not recommend after 3.5 years of use. read more

Zero stars. Their minions keep coming to my house trying to sell their crap service. They know it's crap and that's why they have to have door knockers to make any business plus send out a mailer daily. Weak. Stop knocking on my door. read more

Just got the box set up. I was skeptical, I've never heard anything good about spectrum. I got the box in person a week ago after moving; they then mailed me another box. I then had to call to ask why I wasn't getting any channels. Long story short they gave me 2 boxes to try and get me to pay 8 bucks extra a month, since the apartment complex I'm in already has cable as a bulk option, it's free for me. So for them to make a quick buck and try to sneak in an extra box already has me questioning if I should even bother with Internet for them (probs won't now). read more

I'm only giving this one star because it's impossible to choose zero stars. I needed a replacement for my remote control. I called Spectrum's national customer service number and was told no problem, to stop by this location after work for a replacement. When I got there at 5:30 pm, there was one employee working and after 20 minutes, she was still helping the same person she had been helping when I first walked in and there were 8 people in front of me. I finally left, after calling Spectrum to lodge a complaint (with the person on duty piping up sassing me and other customers complaining that I was filing a complaint.) I don't know if the manager is an imbecile, but scheduling one person to work at a time is a remarkably bad idea. The DMV is a dream come true compared to this location. read more

Quite possibly the worst company in the entire country. I had spectrum years ago and dropped them because they charge way too much, lie about hidden fees, and their customer service is the worst I've ever dealt with. This afternoon one of their sales people showed up at my door trying to get me back. I have a no solicitors sign on the door and asked him if he saw it. He said he had, but that spectrum Lincoln had told him to ignore signs like that and knock anyway. On top of that the it's the last day of August 2021 and we're in the middle of a covid surge and the guy was not even wearing a mask. I will never, EVER go back to that company. read more

Talking about the service as a whole. Do not use it. It's slow, has a lot of frequent issues and when you are trying to set up an appointment they don't give you a call when your technician gets there and they call the wrong number. When we later called again and got rescheduled for the same day they never gave us the time for the second appointment and called the wrong number again. Bad service with even worse customer service. The only reason we're using it is because our complex has free cable through them and don't worry, I won't even touch on the unnecessary fees. read more

My son Recently purchased a Galaxy A01 from the, 308 N 48th St Suite 101, store. He Had some issues with the phone and wanted to exchange it for something different. Under Spectrum's term and conditions the customer has 14 days to exchange or refund the phone, including warranty exchanges. At this time the phone was 5 days old. The staff did everything to resolve the issue but the phone did not perform and was a warranty eligible item. The manager, Tom, stated that there was nothing he could do, that he would have to go through the manufacture to receive the warranty. We have spent several hour on the phone with Spectrum customer service and where told Tom should have done the exchange in store. We spoke with Tom, after all the calls to customer service. Tom stated, he issued a ticket to get the situation resolved. It has been 4 days since he made that statement. This is a horrible level of customer service for a easy follow your on policy exchange. Very disappointed in Tom and Spectrum mobile. If your going to sell a product and it doesn't work, follow your policy and take care of the customer. read more