Kerran was great to work with. I had a new phone but couldn't activate from home. Turns out the order was still pending in the system, so he took care of that. After much time and patience, we activated my phone and started downloading all files from my previous phone. Everyone in the store was pleasant and friendly! read more

My 81-year-old mother and I had such a great experience at the Verizon store in Knightdale, thanks to Eric. I brought her in because her old phone was giving her trouble, and after upgrading to a new phone, she couldn't access her email or many of her apps. She was frustrated and overwhelmed. Eric was incredibly patient and kind. He spent a full hour with us, walking through every possible fix and never once making us feel rushed. His calm, reassuring approach made a huge difference. By the time we left, my mom went from stressed and frowning to smiling ear‑to‑ear. Exceptional customer service like this is rare. Thank you, Eric, for your patience, professionalism, and genuine care. You turned a stressful situation into a great experience for both of us. read more

Every single time I come in they are short staffed. I told them I just need a copy of my final bill bc I wanted to make sure they know I don't need technical service with a device which shouldn't take long. The guy said "everybody is here for something " well no crap I'm simply letting you know I just need my past bill printed off . This is just another reason I'm super glad that I switched from Verizon even customer service in person is horrible. They have 3 employees working for the whole store during the holiday season absolutely ridiculous read more

Verizon - Wonderful work of Verizon - Mobile Phones Near Me - Knightdale, North Carolina

No wonder the rating at this store are so low, everyone here has a HORRIBLE attitude. If you're so miserable just get a different job or something. No one is polite, no one greets you, act like the customer is an inconvenience...including the manager. You all need to get it together for real. read more

My dad's been with this company for a while. I wanted to pick up a phone today and we got the order in by around 5:30 and it says on the app that it's open till 8:00pm. It is NOT. It closed at 7:00pm and I was so upset it didn't give us a warning or anything and still proceeded to give us confirmation that we could wait for the email to come pick it up and never got the email. I like this company for the most part it has its downs but god forbid you know your own store hours, On your OWN website. please get it fixed honestly ruined my whole night because my dad isn't the type of person to go do anything for anyone and he was actually willing to come do this with me so I could actually get the phone. I'll write another review when I ACTUALLY can get the new phone. read more

In full transparency, my wife is the account holder whom I accompanied for this debacle. Two weeks ago we went to go pick up the free upgrade that my wife had been offered via email. When they went to look at her account her last name came up then quickly reverted to her maiden name (we have only been married a year and a half). Long story short...the name change had already been done through the app and with corporate, but apparently corporate software doesn't communicate with store software. The people in the store tell us we need to fix it with corporate. Back and forth, back and forth we go dedicating a couple of lunch hours and half of a Saturday between corporate and the store. No one could or would tell us why the store software doesn't communicate with the corporate software and they tried to make us feel that their lack of communication is our problem to solve.After presenting our marriage certificate to a few different people, we think we are good to go. They ask us to set an appointment for 6 pm to pick-up the phone and reload all of the info, data and apps. Turns out the free phone that they emailed her about was not a free phone. She would need to pay some money and buy a pricier plan. After day long frustration with this problem, a 20 year customer (my wife) never once hears "we're sorry for the inconvenience" or "we can make this up to you by....." After we agree to a lesser phone than the email had offered and to a pricier plan, the store associate leaves to set up the data transfer only to come back and tell us that they cannot do the transfer in the last hour that the store is open....Why the heck would you suggest someone take an appointment in the last hour when you cannot satisfy their need due to a policy on time constraint. I have experienced and witnessed some horrible customer service in my day, but this was the tops. Both corporate and the store were absolutely horrible. She (the 20 year customer) will have a new carrier next week. It should be a zero star review. read more

Ask for Sid. She'll get you right. Management better promote her she does it right. Better than the garner store that's for sure

Dont go this store if you want decent service. Worst customer service. They dont listen anything you say and they dont care. Store need professional manager to solve problems read more

Don't come here if you have ANYTHING else to do in your day. Nobody is rude, but there's no sense of urgency. Once you sign in, you shouldn't expect any proactive status updates. The staff also suffers from poorly developed interpersonal/communication skills. Basically, customer engagement is all but absent. However, it's kind of your only option if you don't want to rely on the online experience. It took an hour to get seen and no notifications or anything to advise of my place in the queue. However, I will give credit to Ashley. Once she started assisting me, things were pretty simple, straightforward, and quick. It's not the worst by any stretch, but there's plenty of room for improvement. read more

Felecia helped me return the phone we purchased yesterday. My husband was given limited information and then just a slip of paper telling him how to transfer from Android to Apple. We are older folks that didn't grow up with electronics and it was impossible for several reasons. Because the representatives work on Commission they just want to sell you things. The reason he originally went In was because his phone was not staying on. He had an Android. Why he was convinced to buy a new Apple I don't know. He couldn't transfer data without help, especially because the phone was not staying on. We paid a $35 re-stocking fee and went to Best Buy. We received amazing personal service and saved $500. read more

I got excellent service at this store. Someone came right over to greet us and Felicia then took care of us. She spent three hours with us because I was leaving T-Mobile for Verizon and T-Mobile kept stalling every way possible to not have to transfer my phone number to Verizon. We spoke to at least five T-Mobile reps, each more incompetent than the last until finally Felicia wore them down being far more knowledgeable than anyone we spent three hours with at T-Mobile and she got the service transferred to Verizon. This woman's knowledge, patient and commitment to great customer service makes me a customer for life at this location. read more

Horrible customer service both in store and on the phone. This store acts as if they are bothered when you ask questions regarding YOUR phone service or device. When you walk into the store they do not give any information about the devices, there is a "Take it or Leave It" mentality. Customer Service is not even on their radar when it comes to their customers, as if they can survive as a company without Customers. Newsflash your customers are the reason you have jobs. You should be more respectful, because if they close the brick and mortar location your jobs would be gone. Be kind and welcoming to people when they come to your store or call. Just throw away the whole staff and start over. Ugh I've had better service at the DMV on a busy day! read more

Worst worst like the " peor" customer service ever! The so called "manager" is so lost he doesn't know what he is doing, and he and the on her guy working there are in completely different pages. The wait is insane and they act like they don't care, or even worse they just care about their pay check but man can you show some respect for costumers?? I know everybody is short staffed now days but y'all need to hired qualified people for the job. Won't ever go there again... I don't recommend that store AT ALL read more

I visited this store for the first time as I wanted to purchase a new cell phone and find out about different plans. When you enter no one says hello even though an employee was right by the front door. There were about six people waiting for help. Another customer entered, and the employee said to him "I'll be right with you". I looked around a while then left since I was invisible that day. Total fail 0/5. This business sucks. read more

I should have read the reviews for this store before going there. The employees here are rude, lazy and incompetent. We arrived at 615 pm. There were about 8 people waiting at the door. Waited 10 minutes for an employee to slowly walk over and enter people into a waiting queue. There are only two employees helping people since one left after entering people on the list An hour goes by. As we sit and wait the one available employee ignores the queue and starts helping every new person that walks in the door. Apparently she knew at least one of them. I get a text that says there is one person ahead of me. The person ahead of me also sees that the employee is helping people not on the list and gets up to ask her a question and she ignores her and goes to help her friend. She is frustrated as am I watching this. My daughter walks out of the store to get a bottle of water from the car. As she is walking back the other employee runs to the door and locks it. I tell him that's my daughter and can you open the door and let her in. He says no and says the stores policy is to lock the door at a 8 pm and cannot open it. What?? He knew that was my daughter who had been sitting in the store for almost 2 hours. Then he says to me "you can leave". He was so rude and obviously being spiteful. I could not believe what I heard. I was livid. We decided to leave and will never ever go back there again. They should be fired for this behavior and for their laziness and incompetence. Do not go to this store!! read more

My phone was due for an upgrade and I finally got around to looking into my options. Since Verizon no longer has special deals for two year contracts, I was considering all of the newer iPhones based on their specifications and monthly payments. Though I ended up getting my phone later at another place due to schedule issues, this location and especially Michael was so incredibly helpful, explaining the differences between the phones and checking to see if we could get a better plan. If I need help with my service/plan, I'd definitely be coming here! read more

The worst staff!! The worst store!! They don't care !! It seems only thing they care about is the little pay check! read more

I normally don't complain about companies on here but this one is warranted. Verizon has been one of the worst providers and I've paid so much to have them because they say they have the best service and customer support.What a joke. I bought my first phone from them not more than 6 months ago and the phone goes blitz on me. I'm a beer and wine distributor in downtown Raleigh and in North hills and all of my business relies on that phone for sellers to contact me and send them constant updates about inventory which I couldn't even get onto because Google would not even let me. First off when I went to buy the second phone they never had enough people to help and I literally had to stay there for 3 to 4 hours just to buy a phone and get it activated. of course they didn't even have the case and when I asked if I could go pick it up they told me they were too busy over there and she would bring it to me tomorrow. I told the sales rep specifically I would like automatic withdrawal and she told me my phone would be cheaper or my plan would because of this. She forgot to put automatic withdrawal on my account and I'm all the way out an hour and a half away in the country trying to desperately get a hold of a representative while they decided to cut off my phone off because they said I didn't pay the bill after I specifically asked for automatic withdrawal. Third guy is an Indian who can't understand or grasp what I'm saying which is very typical of this. sorry I am not a racist but this was ridiculous He told me I owe him $200 because I didn't pay Verizon on time of course the phone hung up and I couldn't get ahold of anybody because the phone was pretty much dead. I think I called them about 20 times before I finally got a rep and I begged her not to hang up on me and to please call me back because none of the other reps did that for me. she was the only one that had the common sense to tell me she would wave the late fees which is only fair because I literally just bought a $400 phone for no reason. Of course I have to go back to the store for the millionth time and deal with this all again. So in the last week I have had no reception and no Wi-Fi. Anybody that really knows me knows I'm lost in a paper bag and rely heavily on my GPS. I call Verizon again I get another man who's not making any sense because he's flustered I guess with too many calls. After an hour of trying to figure this out the phone gets disconnected again and he actually calls me back, after an hour of waiting on the phone for him to resolve the problem, he tells me he'll call me back as soon as they figure out the problem. he eventually calls me back and I'm already late for all my appointments and look stupid to my buyers. he has the nerve to tell me he can't spend anymore time with me because he has to take other customers calls?!? WTF Shame on you Verizon! after 10 years of being a loyal customer to T-Mobile you have made my choice that much easier because your coverage is awful where I'm at and your customer service is even worse. On top of this the guy that took over an hour to help me tells me I can pay $5 more to get to the top of the cell phone tower to actually get signal he said he would be gracious enough to actually waive the first time fee for me the phone still had no signal to it. I have been a loyal customer of 10 years with T-Mobile and thought Verizon would have better customer service as well as reception, which is why people buy phones in the first place. The location this happened was both 4421 Six Forks Rd Suite 120, Raleigh, NC 27609 and the six forks location. Deeply disappointed #Verizon! Step up your game! You just lost a valuable customer that pays top dollar for all these services.#worstcustomerservice. Buyer beware!!! read more

The worst, absolute worst customer service! Lazy, lazy sales guy did the least he could do to help me. The manager is no better. He took his sweet time intervening and allowed the "lazy" salesman to behave in an insulting and unprofessional manner. This store does NOT seem to care! read more

The staff was very rude. They did not greet me when I walked into the store. She did not help me learn about my new phone and its features. Did not give me instructions on how to send phone back. I WOULD NOT RECCOMMEND ANYBODY TO THIS VERIZON LOCATION read more

Do not purchase a phone or plan from this store unless you want to be lied to and have the worst customer service when you return. Was going to wait a couple of weeks to see if iPhones would go back on sale and was told don't worry if they do within 30 days it will be honored. Bought phone on 1st sale came on 14th came in on 17th and was told that it was a 14 day period not 30. So now paying 700 dollars for a phone that should have been free. Bait and switch! General manager had nothing to say accept that she would have a conversation with the employee. Not helpful at all and would not recommend anyone to this store read more