I have been trying to get the new iPhone 17 pro max since they came out. I have called several…read morestores in the Katy area but to no avail. I had setup a pre order but it wasn't t due to ship until November 10th. Yesterday I called this store which is the one I have dealt with for years and they had one. I rushed in and met with Luis and he took care of me. We set down and literally in minutes he processed my upgrade and had me on my way. He even offered to send my trade in back for me which I will drop off today. Quick excellent service so I guess I will stick with them.

The store is supposed to be a corporate store. The employee John was rude and condescending. He was…read moreunable to assist me with my account. It is no wonder this store has a low rating.

I brought my iPhone 13 Pro Max to get repaired due to water getting inside. Abu was kind enough to…read moreexplain the damage to the lcd screen and did a good job replacing it in 30 minutes. He mentioned that repair is covered with 45 days warranty should I have any issues after the repair. Thank you for helping.

I brought in my Samsung Galaxy S10+ to Abu for an EMERGENCY! It would not turn on and when it…read morecould it said the motherboard was crashing. Abu was quick and efficient to let me know it would be a 2 day job to further investigate. He quoted me a price that i was not comfortable making and instead helped me recycle my old device. His transparency in regards to pricing and difficulty of work was well worth the my time.

BEWARE, SCAMMERS, STAY WAY of this store, I left my phone here to replace the back of my IPhone 13…read morePro Max and I was thinking that being part of assurant and it was a reputable company I didn't going to have any problems. When they replace the back plate, they messed the flashlight of the phone, so for second time I left my phone in the store to fix the issue they create. First red flag, the edge of the phone on the back part was with scratches and marks all over I imagine when they they replace the back the first time, the manager or person in charge of the store told me that he will fix that this time. So they proceed and open the phone and did the repair for the flashlight. After a couple of they the phone was "ready" and apparently everything was working properly until I try to pay with apple pay or use the wallet ( the sensor for that wasn't working), then went to a concert try to use the phone as a ticket no working, went to the store for the third time, he told no worries sorry for that and bla bla bla. They "fixed" and when they gave the phone back the sensor was not working. Fourth time to the store to fixed that but this time was worse. The person that was working in there was fired and they told they will take care of the problem. Today when I try to pick my phone after being in the store for 5 days. He told me the technician told him that was a problem with the mother board and if I want to fixed will be $150 for a issue they create. Basically I spent $160 to replace the back Cristal of my phone and I need with a phone with scratched, a messed up mother board and scratches all over the edge. STAY AWAY OF THIS SCAMMERS

Really good communication and interactions! Fixed my iPhone 12 Pro Max screen in about 10 minutes…read more Highly recommend this location to anybody who is needing repair.

I went out of my way to visit the AT&T Store - Mason Rd, and I'm genuinely glad I did…read more I initially stopped by the Katy Freeway location, but there were five people waiting, no visible attendant, and no sense of urgency. Rather than waste time, I drove about three miles to the Mason Road store--and that decision paid off immediately. There were two staff members present, and Cesar, the store manager, stepped in to help me right away. I'm a business account holder and came in ready to purchase the new iPhone 17 Pro Max, which--refreshingly--they actually had in stock. I was prepared for my phone to be out of service for a while, and Cesar was incredibly patient while I wrapped up calls and notified clients. At no point did I feel rushed or pressured. Cesar was efficient, knowledgeable, and clearly on top of my account details. The entire process was smooth and modern--AT&T's paperless setup made everything easy. I simply showed my ID, tapped my card, and Cesar handled the rest. He transferred my data and downloaded the necessary software as quickly as possible, minimizing downtime, which matters when you run a business. I also want to point out how spotless the store was. It honestly looked ready for a photo shoot. Even the desk we sat at felt genuinely clean--something I almost never notice in public spaces, but it stood out in the best way. During the wait, I asked Cesar about his accent and shared that he's from Cuba. I've traveled there myself, and when I mentioned the places I'd been, his face lit up. It was a small human moment, but it made the experience warm and comfortable instead of transactional. He also took the time to explain additional options--like adding a line and the associated discounts--but it was informative, not pushy. Exactly how upselling should be done. Cesar represents AT&T extremely well. Professional, fast, personable, and detail-oriented. Because of him, the Mason Road store is now my go-to location. His leadership shows--not just in how he treats customers, but in how the store itself is run. AT&T should be proud to have him.

This store thinks everyone is doing fraud and ran my credit with out my knowledge after they…read moreapprove my application she says they denied it I don't think no one should come here there customer service is terrible

T Mobile is tripping when you are wanting to return a phone that you purchased 3 days prior,…read morewanting to exchange it for a different color...that's it...and they trying to charge you a SEVENTY FIVE DOLLAR RESTOCKING FEE!! Bitch the phone is UNOPENED, all you have to do is take it and open your bitch ass safe and get the different color!! On top of that they want you to go on the app, repurchase another phone with the color you want and pay the taxes AGAIN and they will eventually refund the original taxes. Sick of them and all their BS!! Also, why bother having stores when we have to do everything ourselves!!!

His store used to be great when I used to sprint, and the management was kept the same throughout…read morethe years once T-Mobile took over it turned to trash you can walk in the front door. They keep waiting for one hour before they even check you in with that being said this is not customer service. We pay a lot of money out for these phones every month on them. I wish to go back to the old management and Sprint. I miss Sprint is better than T-Mobile.

Amazing service, got my phone in perfect shape the day after. definitely recommend for all your…read morerepair needs

Excellent experience with cellular port. I just got fixed my iPhone XR with best price. They have…read moreGood collection of cellphone cases. And I also bought a new case for my phone. Highly Advocate.

My iPhone glass was separating away from the case (while still functioning) and I had no idea why…read more Mr. Tory took the time to explain to me, without a diagnosis fee, the issue of a bulging battery based on charging frequency & cycles, which was very informative and good to know. He quoted me a battery replacement cost which was reasonable, but due to time constraints for the day, I could not drop off my phone. Thanks to Mr. Tory for excellent customer service at no charge! I'll surely return to UBreakIFix.

This has been one of the most frustrating customer service experiences I've ever had. My…read moreinteractions with Tory and Ethan were especially disappointing. I genuinely felt they intentionally gave me incorrect information, which caused me to waste my time and walk away with absolutely nothing resolved. Their dismissive, unprofessional attitude showed no respect for my time, money, or concerns. As a consumer, you expect honesty and basic professionalism, neither of which I received from them. Because of this experience, I've decided to cancel my Asurion plan through AT&T and take my business elsewhere. There are insurance companies out there that actually value their customers. Worth Ave Group, for example, covers a wide range of devices and offers straightforward service without the hassle of dealing with unprofessional employees like Tory and Ethan. Consumers have options, and I'm choosing one that treats people with respect.

I almost never write reviews, but Ms. Joanna M. absolutely deserves this one! I believe she is the…read morenew manager, and she gave me the best customer service experience I've had with a phone store in over 20 years. After five or six years with my old iPhone 12 Pro Max, I finally had to replace it. I walked in around 7:00 PM after a very long workday, expecting the process to be stressful and frustrating. Instead, Joanna was incredibly kind, patient, professional, knowledgeable, and technically savvy. She listened to what I needed, found me the best deal she could, explained everything clearly, and transferred all of my information to my new phone without any delays, excuses, or roadblocks. She made the entire experience easy and genuinely enjoyable. My work now depends heavily on my phone, so having everything working properly is extremely important to me. Joanna understood that and made sure I was completely taken care of before I left. Joanna is an absolute asset to your company. I hope management knows how special she is. Thank you, Joanna, for turning what I expected to be a stressful evening into such a wonderful experience! Thank you, Victoria!

No wonder why they got bad reviews. Bad customer service like really.... as soon I walk in alrdy…read morefelt the bad vibe not that but this the first store don't check id! All I want is to return my trade in phone in store but that girl Kc and the manager say no I can't. Why if other store does it! Not my first time doing this every 2 years. Manager say I am welcome to go to another store... wow no customer should be rejected for help with his bad attitude! What the different in that store and another store? Being pregnant too and get treated so bad got me feeling so sad! Do not come here

Sam was so helpful on the phone and said he could get to my phone when I arrived. Thinking I had a…read moreshattered screen, Sam pulled the protector off (which had been hurting my fingers since dropping it twice in 1 week) and showed me it was just the screen protector! Thank you for your honesty and help! I highly recommend you go see Sam!

My iPad Pro 12.9" needed theUSB charging port replaced…read more After an AI search, I chose this place. I called and spoke with Sam and was immediately impressed with his knowledge and obvious experience as well as his honesty. When I took it in, he first verified the problem and (it was intermittent and stubborn). I left it overnight and he not only fixed it, but gave it a full charge. Communication was great, pricing as well and a lifetime warranty. You won't be disappointed. Sam knows his stuff, is honest, personable and very accommodating.

I want to thank Xfinity for having such professional employees at their Fry Road location in the…read moreHouston area. I live near Austin Tx and my brother who died recently lived in the Katy area. I have been traveling back and forth trying to settle his estate. I was closing down his utilities and bank accounts, and had been very frustrated with companies like Verizon and Chase who give you the runaround or employees who do not know how to handle the situation. I was already in "defensive mode" when I entered the store, but the experience was fantastic. I wish other companies would train their employees to better handle situations like mine.

The service was okay here, and no complaints. However, upon canceling my service I was told I am…read moreusing their device for streaming services, which I am not. Most people have Netflix or other streaming services built into their Smart TV many years ago now, so why would I need this device? Upon researching into this, Xfinity requires you to receive this device only to try and charge you more money for this add-on service. Very shady stuff, I'd recommend to go with Ezeefiber or other fiber companies for your internet service.