I have been trying to get the new iPhone 17 pro max since they came out. I have called several…read morestores in the Katy area but to no avail. I had setup a pre order but it wasn't t due to ship until November 10th. Yesterday I called this store which is the one I have dealt with for years and they had one. I rushed in and met with Luis and he took care of me. We set down and literally in minutes he processed my upgrade and had me on my way. He even offered to send my trade in back for me which I will drop off today. Quick excellent service so I guess I will stick with them.

One of the most unprofessional stores I have ever been in. When they screw up and you ask for their…read morename, they refuse to give it, including the manager. If you are in customer service you should be proud to give your name, not hide it like some convict.

I brought my iPhone 13 Pro Max to get repaired due to water getting inside. Abu was kind enough to…read moreexplain the damage to the lcd screen and did a good job replacing it in 30 minutes. He mentioned that repair is covered with 45 days warranty should I have any issues after the repair. Thank you for helping.

I brought in my Samsung Galaxy S10+ to Abu for an EMERGENCY! It would not turn on and when it…read morecould it said the motherboard was crashing. Abu was quick and efficient to let me know it would be a 2 day job to further investigate. He quoted me a price that i was not comfortable making and instead helped me recycle my old device. His transparency in regards to pricing and difficulty of work was well worth the my time.

BEWARE, SCAMMERS, STAY WAY of this store, I left my phone here to replace the back of my IPhone 13…read morePro Max and I was thinking that being part of assurant and it was a reputable company I didn't going to have any problems. When they replace the back plate, they messed the flashlight of the phone, so for second time I left my phone in the store to fix the issue they create. First red flag, the edge of the phone on the back part was with scratches and marks all over I imagine when they they replace the back the first time, the manager or person in charge of the store told me that he will fix that this time. So they proceed and open the phone and did the repair for the flashlight. After a couple of they the phone was "ready" and apparently everything was working properly until I try to pay with apple pay or use the wallet ( the sensor for that wasn't working), then went to a concert try to use the phone as a ticket no working, went to the store for the third time, he told no worries sorry for that and bla bla bla. They "fixed" and when they gave the phone back the sensor was not working. Fourth time to the store to fixed that but this time was worse. The person that was working in there was fired and they told they will take care of the problem. Today when I try to pick my phone after being in the store for 5 days. He told me the technician told him that was a problem with the mother board and if I want to fixed will be $150 for a issue they create. Basically I spent $160 to replace the back Cristal of my phone and I need with a phone with scratched, a messed up mother board and scratches all over the edge. STAY AWAY OF THIS SCAMMERS

Had my cell phone screen repaired through insurance claim. The repair was completed in less than 30…read moreminutes. My phone is functioning and looks brand new again. Thank you very much CPR!! I highly recommend this place for repairs of mobile devices!!

I went out of my way to visit the AT&T Store - Mason Rd, and I'm genuinely glad I did…read more I initially stopped by the Katy Freeway location, but there were five people waiting, no visible attendant, and no sense of urgency. Rather than waste time, I drove about three miles to the Mason Road store--and that decision paid off immediately. There were two staff members present, and Cesar, the store manager, stepped in to help me right away. I'm a business account holder and came in ready to purchase the new iPhone 17 Pro Max, which--refreshingly--they actually had in stock. I was prepared for my phone to be out of service for a while, and Cesar was incredibly patient while I wrapped up calls and notified clients. At no point did I feel rushed or pressured. Cesar was efficient, knowledgeable, and clearly on top of my account details. The entire process was smooth and modern--AT&T's paperless setup made everything easy. I simply showed my ID, tapped my card, and Cesar handled the rest. He transferred my data and downloaded the necessary software as quickly as possible, minimizing downtime, which matters when you run a business. I also want to point out how spotless the store was. It honestly looked ready for a photo shoot. Even the desk we sat at felt genuinely clean--something I almost never notice in public spaces, but it stood out in the best way. During the wait, I asked Cesar about his accent and shared that he's from Cuba. I've traveled there myself, and when I mentioned the places I'd been, his face lit up. It was a small human moment, but it made the experience warm and comfortable instead of transactional. He also took the time to explain additional options--like adding a line and the associated discounts--but it was informative, not pushy. Exactly how upselling should be done. Cesar represents AT&T extremely well. Professional, fast, personable, and detail-oriented. Because of him, the Mason Road store is now my go-to location. His leadership shows--not just in how he treats customers, but in how the store itself is run. AT&T should be proud to have him.

This store thinks everyone is doing fraud and ran my credit with out my knowledge after they…read moreapprove my application she says they denied it I don't think no one should come here there customer service is terrible

For the specific Verizon store at Fry Rd & I-10, I've been going there for 15+ years. Most…read morerecently, Mr. Elvis helped me with a data transfer from an old phone to a new one. He was very courteous, friendly and knowledgeable. He did not try to pressure me into getting anything else that I did not need, and effectively explained all charges involved. Hats off to the Management team at this location!

This location helped me to change my number today…read more Easy process and good customer service!

Amazing service, got my phone in perfect shape the day after. definitely recommend for all your…read morerepair needs

Excellent experience with cellular port. I just got fixed my iPhone XR with best price. They have…read moreGood collection of cellphone cases. And I also bought a new case for my phone. Highly Advocate.

This has been one of the most frustrating customer service experiences I've ever had. My…read moreinteractions with Tory and Ethan were especially disappointing. I genuinely felt they intentionally gave me incorrect information, which caused me to waste my time and walk away with absolutely nothing resolved. Their dismissive, unprofessional attitude showed no respect for my time, money, or concerns. As a consumer, you expect honesty and basic professionalism, neither of which I received from them. Because of this experience, I've decided to cancel my Asurion plan through AT&T and take my business elsewhere. There are insurance companies out there that actually value their customers. Worth Ave Group, for example, covers a wide range of devices and offers straightforward service without the hassle of dealing with unprofessional employees like Tory and Ethan. Consumers have options, and I'm choosing one that treats people with respect.

Dont come here. They are liar and cheating you for $60 diagnosis fee. I came to the store at sugar…read moreland, texas on 5/26 for trying recover my hard disk. After 3days, I was told they couldn't. There is no way but Chatgpt to get some software and try by myself. Two hours later, I got my all documents. Don't go uBreakifix. Save your time and money because they can do nothing!!!

Couldn't complain even if I wanted to. As soon as Bri (hope I spelled your name right lol) had a…read morechance to see me she started right away explaining all the different options I had and which plan was the best for me and gave me the best trade in on my old phone. She had to help another customer so that's when my man Rio came to help me and again made me aware of the offers and confirmed what Bri and I spoke of previously. He stayed with me the whole time while all my data was being transferred to my new phone and took care of me like family. Definitely coming back to trade in my finances old phone to this exact location because of their tremendous customer service. Grateful God sent me their way and I know y'all will be too!

No wonder why they got bad reviews. Bad customer service like really.... as soon I walk in alrdy…read morefelt the bad vibe not that but this the first store don't check id! All I want is to return my trade in phone in store but that girl Kc and the manager say no I can't. Why if other store does it! Not my first time doing this every 2 years. Manager say I am welcome to go to another store... wow no customer should be rejected for help with his bad attitude! What the different in that store and another store? Being pregnant too and get treated so bad got me feeling so sad! Do not come here

Sam was so helpful on the phone and said he could get to my phone when I arrived. Thinking I had a…read moreshattered screen, Sam pulled the protector off (which had been hurting my fingers since dropping it twice in 1 week) and showed me it was just the screen protector! Thank you for your honesty and help! I highly recommend you go see Sam!

This was my first visit. I got lost and they stayed on the phone with me until I was headed in the…read moreright direction. I thought I needed my camera lenses replaced, but he showed me that it was the protective cover and not the lense itself. He told me where to get a cover. He could have charged me for an unneeded repair due to my ignorance and didn't. Great honest service.