WOW. I've been in some shady freaking places. But this place? They treat fraud as if it were an Olympic sport and they the gold record holder. Sam was the Indian "gentleman" who "assisted me. Today I went to this Verizon store to switch to phone lines from AT&T to them and get a couple of new iPhones. Which I strongly recommend to everyone else out there not to do. I mean I hear Verizon is great, but ya surely don't wanna go with these ass clowns. The guy told me up front "the only thing you'll have to pay today is the sales tax for the phones." Then again, when he was asking for my card, he told me "the only thing I'm going to charge you for today is the sales tax." Then he made a Big Show of putting everything in these nice bags for me to take with me. So, on the drive home it hits me: the number is off. On the sales tax, the number is off. Sam was very clear that he was only charging me the sales tax on to iPhone 17 pro maxes which were $1210 each. At 8.25% but it should be a couple hundred dollars. But he just charged my card for $286. I guess he thought since I'm white and my wife is Spanish that we couldn't do math. So when I get home, I pull out the itemized print out receipt that this fool actually gave me a print out of and let me walk out with (after I had paid, which is how you can tell a Real professional thief versus a petty amateur. These f-ers do this every day) showing that he had just charged me $40 per phone for "Pro Setup." There's a couple of kickers that make this fraud even more extreme. For one thing, dude Actually charged me TAX on the $80 he was stealing from me! That's how it got to $286.26; Tax on $2420 should have been $199.65. It's also ironic that he was charging me the made-up $80 for "pro set up." This crook just activated the phones with our numbers and said, "Here you are sir and ma'am. I still have not been able to fully get either one fully set up. Check out the bottom of the first charge. It goes: Subtotal: $80 Tx State tax 2%. $50 Tx State Tax 6.25%. $156.26 Financed: $2,420 ----------------------------- Total: $286.26 Hmmmmmm..... something seems weird about that configuration. I didn't finance anything that's weird. Why does it show financed 2420? I mean, that's the exact amount that I was financing. But it doesn't belong there. Is it intentionally confusing on purpose ya think? Like, most of that shit doesn't even need to be on there. I was wondering how some kid worked in a cell phone store drove a Tesla model X. And finally, at the bottom of that first page it says "Today You Saved $60.00" Really? Did I? So, yeah, nobody should probably shop here. This place has the receipt set up the way they do so that they can put whatever numbers they want in there, charge you whatever they want to charge you, and pay taxes on whatever they want to pay taxes on. I'd Heat for the Texas comptroller's office to get wind of this. Karen is really uptight about this sort of thing... read more

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Waiting forever, because they give every guest personal experience... just wrap me up in warm towels and give me a massage for waiting to be seen too... I need more than just a update.... I need a activity date and dinner. read more

Verizon - Mobile Phones Near Me - Houston, Texas

Went into this store, to get my 1 phone fixed. After I left. The two Verizon employees at this location, charged and added to my account 2 I watches, iPad Pro, and ordered two more watches and added them to my account. They used a buddy at their Verizon wireless store inside humble to make the purchases. So Verizon has a ring of dishonest employees. Filing charges with police department first thing in the morning. Then went for help and explanation and the manager told me there was nothing that this store can do. Fraud department told me this store did not handle this issue appropriately. read more

Verizon - Two employees with their buddy at humble Best Buy purchased these items on my account. A racket in Verizon - Mobile Phones Near Me - Houston, Texas

I love Verizon I've had it for years Their customer service is the best Friendly Thorough they get the job done read more

A customer should not have to wait 30+ minutes in line to trade-in a phone. This is a quick service.

No issue with the line of sale, but when I went to return the internet plan and gateway they turnt me away to keep their sale on the books.

If you ever go to this location, you're going to be met with the most vile and horrible costumer reps you'll ever meet in your life. They're absolutely shady and miserable. They will sign you up for charges and argue with you over the phone about it, and when you try to explain to them they will cut you off and make you feel like you made the biggest mistake of your life by even signing up with them. Sonya and the manager or whoever his name is be careful of them. read more

My mom and sister came into this location while I was out of town to upgrade my moms phone. The first time they went in the service was good and the man who helped was very helpful with solving issues and walked the through steps while I was not with them. The next day my sister went in and it was a 360 in service. The guy who helped her was a complete jerk to her and to me over the phone. He spoke to me with an attitude and then gave the phone back to my sister without giving me any answers or a solution to figure out how she was going to leave the store with the phone that she had just paid for online. We ended up canceling the order and ordered the phone for pick up at a different location. I am only giving two stars because of the help they received the first time. I would not recommend going into this location. read more

My wife and I went here to create our own plan together which was a line transfer from Verizon and another from at&t. We left the store with new phones + plan within ~75 minutes which was nice. There were just a few things that we felt could have been handled much better. They didn't mention a few key steps in the proper order or we could have been done much sooner and not need a follow up trip. If we knew there was an hour delay to turn off Find My iPhone we could have done this right when we got there and not need to go back to finalize our trade ins. When we went by the day before to schedule an appt, there was no mention of the process required to transfer the Verizon line which held us up for a bit and could have easily been done in advance. They also did not mention or explain the Multi Device protection plan at all even though it is $20/mo/line and apparently covers free screen protector installation (why not do that immediately?). There was also no mention that the at&t transfer line would not have service until the new phone was fully activated. Maybe we just missed this info since it is a lot of things happening at once. All in all, everything is working correctly and at a fair enough price but it could have easily been a way more streamlined experience. read more

went in to add more lines to my service plan and one of four were activated . It has been A HORRIBLE EXPERIENCE. MAKING ME THINK TWICE ABOUT SWITCHING. The guy that helped me out did Clearly NOTHING RIGHT . I showed up right at 6 after we realized they didn't work . Mind you we had just left the store NOT EVEN 10 mins ago !!!! How unbelievable!!!! I went up to the door and sure enough they were locked . The guy didn't want to open and I was like I was just here !! I promise ! Please help me out & he said @i can't let you back in" "once customers leave they cannot come back in " what type of CUSTOMER SERVICE IS THIS . THIS RUINED MY EXPERIENCE. Then he tried to redirect to call and get help. Like this is your mistake not mine. I'm not sure what's going on. RUDE PEOPLE AND TO BE THE "QUOTE ON QUOTE "Corporate office " sad customer service , do better it's sad . read more

Purchased an Apple Watch Series 6 Silver Stainless Steel 40mm Case with Milanese Loop in Silver on 12/17/2020. The watch was a gift for my wife. She has been having trouble with the magnetic band not holding. Since the watch has been in our possession for more than 14 days, they will do nothing to rectify this issue on a $800 watch. Whatever you do, buy your Apple products from Apple, NOT from Verizon read more

Thank you so much Christina Ravelo (solution specialist) .... we appreciate your superb customer service and your complete knowledge of the Verizon Services offered ... we will be back soon to upgrade to Verizon's WiFi Service .... thank you for my VETERAN DISCOUNT ... VERIZON IS THE BEST I will definitely make sure to request you when we come back soon .... ALSO THIS LOCATION HAS GREAT GREAT STAFF AND EXCELLENT QUALITY CUSTOMER SERVICE ... #TEAMVERIZON read more

Verizon - Samsung A10e great great price excellent phone and of course THE BEST COVERAGE around period. THANKS VERIZON - Mobile Phones Near Me - Houston, Texas

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#verizondont 2. Updated customer service nightmare from 7/31/18. I pray that if you walk into the store you don't get Carlos as your CSR like I did Tuesday night. He will refuse to help you with anything! He may have been trained to operate the computer to add a line only. So beware but let's give him the benefit of the doubt. Don't worry. Carlos hasn't missed a meal. He is not going hungry. But it CLEAR at this location customer service is down very far on the priority list. Just bad customer service. Don't call Verizon 611. They could care less about what Carlos is doing. #Verizondont....... Please reconsider this location. They are great when you are buying a phone or setting up new service. When you have an issue with a phone or need any technical help with a complex smart phone, these folks are no help at all. They would rather sell you a new phone or add a line to resolve your issue. They have NO technical knowledge AT ALL. One would wonder if the phones are disposable.... This is why Amazon is making retail throw away too. It's just sad that customer service is going away. read more

My daughter and I paid off an old phone and purchased a new plan and phone yesterday from this location. I just wanted to take a moment and say Thank you Eric for A+ customer service! We appreciate your time, patience, and professionalism. read more

I have a business account 6 lines with them at this location and showed up at 7:30 pm on 9/14/19 my family was with me and my wife needed to use the restroom while we waited so I approached the service member on the front with the signing table and ask her if she could use it and simply was denied " I can't let you go back there " Talk about customer service in another words just hold it until we get to you so we left. I will consider talking to ATT from now on. I understand it was 7:30 pm but one of your customers asked to use the restroom, it will be courtesy to let her use it. read more

Verizon is a joke for customer service. You cannot actually talk to anyone. If I could give negative stars in would. For a tech company they do their job pretty poorly. read more

I honestly want to give these guys noooo stars, but yelp is making me. Horrible customer service. I had a problem trying to get a phone when i knew i could and the MANAGER couldnt even come talk to me she would look at me and send her messengers when all she does is stand around. VERY rude and VERY unprofessional. I will drive a longer distance to the Fry location for the best customer service. read more

Showed up about 10 mins before closing. The associate Mott helped me out and got my new phone activated. Also ported my number so that I was ready to go for the weekend. I left about 30 mins after closing but he never complained about staying late the help me. Thanks Verizon and thanks Mott! read more

This is humorous... a phone service with the WORST PHONE SYSTEM for customer service, and on top of that, the worst service when you actually get someone on the line. Even when you call the phone number posted for that particular store you get the main customer service number after being on hold for 30 minutes. I have been told that I need to call EVERYDAY around 3pm to see if they have any more Note 7s to replace my faulty one. No waiting lists, not courtesy call to let me know when they get some, nothing!! Horrible. If you dont have Verizon and you are shopping around mark Verizon off your list. I have been a customer with them since around 1999 and get absolutely no respect for commitment. read more

I am honestly not surprised that this location has two stars. This location is very friendly and helpful when it comes to buying new phones or adding lines but when it comes to trying to resolve a problem that they messed up on they are absolutely horrible. To begin with the gentlemen that helped was trying to do as much as he was able to understand to help when he realized that something wasn't matching he went to his manager I'm guessing that's who she is and she was the worst employee I have ever met. To begin with she was rude and dsirespectiful all around. She never actually seemed to care. she was too busy looking around the store and hearing into other conversations except the one that she was in. She blamed us for the mishap right away even though it was not us who did anything. She was even rude to the other employee that was helping. Her attitude was on a whole different level when no one was giving her attitude. We are for sure never returning to this location. The first time we went to the location I had heard a customer complain about the same lady that I am talking about. She wasn't helping us at the time so it didn't seem to bother me until now after she "helped" us. Verizon needs to do a better job with hiring employees. I didn't get her name because she was not wearing a name tag like the rest of the employees. I would've definitely mentioned her name on here so y'all won't be helped by her. Just drive to a different location. read more

I hate both Verizon, as a company, and this store, in particular, for two different reasons. I hate Verizon as a company because it overcharges at any opportunity. Take, for instance, it's insurance policy: if you buy an iPhone through Verizon, which I did a few days ago, a thorough review of available insurance policies will convince you that their policy is by far the most expensive in terms of premiums and deductibles. With a deductible for $169.00 for any claim (along with the exorbitant $11/month fee), you're better off taking a broken iPhone to the Apple Store which will give you a replacement iPhone 5 for $229 OUT OF WARRANTY (now that is customer service!). Next, I hate this Verizon store, in particular, because of it's appalling customer service. After my purchase, I found out my credit card company would extend my 1yr warranty from Apple to 2 years just by putting the purchase on the card. Unfortunately, I'd charged the phone to my debit card, so I went back to the store to switch around the charges ON THE SAME DAY I BOUGHT THE PHONE. They told me it was impossible and that a $35 restocking fee would be charged (this, by the way, was stated while the sales rep was playing on her iPhone, not even looking at me). I decided the ignorance of this place was beyond remedy so I called Verizon's 1800 number and was told a waiver would be provided should the store make that charge. This should not be a solution came upon by the customer: instead, the sales rep should have made that call and facilitated the waiver. The solution to this second issue is easy: go to a different store. The solution to the first issue (with the company, itself) is more difficult, since all of the cell phone companies are despicable. read more

They're all idiots!!! Their knowledge of tech support is very limited. It's worth the extra miles to go to the Willowbrook location. Also my opinion was not based on just one visit but several visits since December. read more

I came in to change my SIM card because it was no longer working. As soon as I came in, I had Eric greet me and offer to help. Every business should be like this! Eric was training someone who was just as helpful. I was out of the store in less than 10 minutes. My SIM card was free and I left satisfied because of how great their employees are. Thanks Verizon! read more

BEWARE DO NOT GO TO THIS STORE EVER!!! I am a long time 5 year Verizon customer and I have to say this store has the "WORST" Customer Service Ever! The representatives are very rude and also not educated on customer service and how to treat customers. The only thing this company is about is making money and not treating their customers properly. The representatives at this store have no idea about their products and the only thing they know how to do is falsely accuse their customers of bringing in a Verizon phone that was supplied by the company but stating that it they can not activate it because its got water damage when its brand new. I promise you that if you visit this store you will feel the same way. You can go and see for yourself if you want but in my opinion don't waste your time. read more