We came here during an unexpected emergency with my husband's phone. Sean is the one who assisted us. His knowledge and patience really helped us through the process we needed. I really am grateful and will come back here for more future business. Especially with Sean! Everyone also seem very helpful. read more

This location is not the one to go to and if you so , Do not let frank help you ! He was so eager to get up and help me once I started stating my problem with my phone I paid off in October of 2025 , almost a year now , he told me to call Customer service because he wasn't able to do anything . read more

Promised $1,100 per trade-in. Got $700, a $450 bill, and 8 hours of my life gone. Anthony (Aug 5): We came in to trade in two fully paid-off iPhones -- my iPhone 15 and my husband's iPhone 15 Pro Max. Anthony told us both would qualify for a $1,100 trade-in credit. We asked him multiple times, specifically, whether my iPhone 15 qualified for that trade-in promotion. He confirmed yes, more than once. Three hours in the store. No paperwork documenting any of it -- that turns out to matter a lot. Aug 17 -- the truth. My iPhone 15 never qualified for the $1,100 trade-in at all. It was credited $700, a $400 shortfall, and that left us facing roughly $450 in charges. Everything Anthony said to close that sale was wrong. Christopher, store manager (Aug 17): His solution was pay for the phone or give it back. Anywho, those were our only 2 options for a problem his employee created. We chose to give it back -- and he spent hours insisting he couldn't process the return or print a label. He made my husband call AT&T support instead of helping. That call ran 1 hour 11 minutes and ended with a support rep explaining to the store manager how to do his own job. He then did it, after arguing it was impossible. Why is a manager telling a customer "no" to something support confirms takes five minutes? Five more hours gone. And the return still didn't finish -- his printer was broken. We left with no receipt, no confirmation number, just his word. Still not resolved. I gave up my phone and I'm not back where I started. My old device is a mess from all the transfers, and I'm now dealing with technical support, a formal Notice of Dispute with AT&T legal, and report through FCC just to undo a trade-in I never should have been talked into. The tell: Christopher told me that if I left a review, I should only mention Anthony and leave him out -- because he'd fixed the situation. He fixed nothing. It's almost as if they lied to us initially to make the sale and then lied to us again to finish the remainder of the sale which was Christopher trying to get us to pay the $400 since that was my "only option" after his employee error. read more

This is a horrible store to go to. Starting from most of the Staff members that works there, they offer horrible customer service and will ignore and give you the run around. It all started when I came in to get 1 simple Internet Air for my Business and carlos and huey tricked me into switching all my services to them when I was a loyal T-Mobile customer for over 20 years. Once they saw that I switched, it was the start of my problems and since they already got their commissions, they treated me like I didn't exist. My bill is almost 3 times higher than what they promised me it would be. When it comes to telling lies and manipulating people to their advantage, these guys are excellent in these field. They will lie to you in your face repeatedly, give you the run around, send you in circles on a wild goose chase, will not help you and will prolong your situation all while smiling in your face pretending that they're helping you. It gets even worse, when you go in the store, they will ignore you and act like they didn't recognize you just so you would leave. The Store Manager irwin also wont respond or assist you as I had made over 30 visits to the store and my issues are still not resolved. Please do not let them trick you into their con ways, ask to see the agreement in black and white before you sign so later, you can hold them to it because they are good at selling you bogus and not delivering it. They also cant get anything pulled up and will tell you to come back as we cant help you. With T-Mobile, I've never had these issues. In my 20+ years with T-Mobile, I only went in the T-Mobile store maybe about 4 times VS with them, in a matter of 2 months, I've made over 30 visits to the store alone and have wasted countless hours dealing with them in person and over the phone. At the end of the day, please either go to a different store or better yet, with a different provider as these guys are just there to make sales and with that, their commission and that's all that matters to them. Once you sign, you don't exist. At the end, I wish no one has to experience what I went through. Thank you. read more

Angel was very rude and hostile to me and my family when we were trading in a phone . We've always experienced great service here , maybe he was having a bad day idk . read more

I went to AT&T to get my number transferred from another carrier and the assistant manager Chris, was very helpful in assisting me on what I needed done quickly and solved my issues without any problem. Thank you. read more

I'm a pretty pissed off AT&T customer at the moment. I came here early afternoon to pick up an iPhone X I purchased online for my dad, it was supposed to be his early Christmas gift because he was still rockin' an iPhone 6. I show up to the store and immediately am put on a waitlist. And that's fine, no big deal, I was the only one waiting. I didn't get help from someone until almost 20-25 minutes later. Once I actually got the chance to speak with someone, the process took less than 10 minutes to pickup the iPhone I bought online. Great. I meet up with my dad, and I'm helping him with activating and migrating all of the data over from the old iPhone to the new. To be clear, I am no dummy.. I have had an iPhone since the original iPhone and I have worked in IT for over 10 years, I understand how to use these products extremely well. Right out of the box during the setup process I noticed something wrong with the WiFi of this phone and after messing with it for almost 3 hours I had to break the news to my dad and let him know I can't let him keep this crap because it's not functioning the way it should. I call the store before I make my way over to confirm that I can exchange this because it is faulty, they said yes. So I drove over there and you can only guess what happens next.. yup... They wouldn't exchange it. Instead they wanted to refer me to an Apple Store, and have it exchanged there because my time isn't valuable at all.. ok. I said no and would like to just return the product and get my money back. They were happy to return the phone.... but not without slapping a $55 restocking fee. YEAH! An EFFING restocking fee for a faulty product that they sold me. Anyone who has ever worked in customer service at some point in their life knows that these fees can be waved, but they refused to. After wasting an entire day on these AT&T punks I didn't care about the fee anymore. Just take the phone. I've been with AT&T since it was Cingular Wireless, if you know then you know that's a long ass time. Almost two decades. I expect better customer service after being loyal to a company for so long but these AT&T punks don't give a damn. I've thought long and hard over the years about switching to a different carrier because the prices at AT&T are stupid high now but now after this experience I will definitely be planning to make the switch soon. read more

Es la mejor tienda que he visitado. Recibí la mejor atención del vendedor y del manager de la tienda. Felicidades por su trabajo Gustavo y todo su equipo. Me sentí como en casa. Atte: Damian Benitez read more

Went into this AT&T store as my company issued cellphone was unable to have a voicemail box set up. Angel was able to fix the issue within 5 minutes! I have been into other AT&T stores previously and they were unhelpful. Really appreciated having my issue resolved in a quick and professional manner. Thanks Angel! read more

They are horrible, liars, and not helpful at all. Save your time and go to any other AT&T store or even do it online. TV service is horrible btw. read more

Watch out for trickery if you have multiple lines and autopay! I became aware of the additional line on or around May2022. After calling several weeks thereafter, I was informed by a customer service representative that I would be reimbursed since I did not authorize the additional line or charges in the first place. She also stated that she would cancel the line and I agreed to this. The next month, I noticed that my bill was twice the amount that I expected. After speaking with another customer service representative, I was informed that I was being charged an additional $229 because the phone line still had a balance. It was at that point that I was informed that in November 2020, an iPhone mini 12 was added to my account without my consent. For two years, I was charged for the device fee and I was unaware because at the time, I had several other lines and did not notice the additional charges as it was only $25 per month. According to customer service representatives, the data usage proves the line was never utilized on my account. When I asked if there was a name associated with the added line, I was informed that it was my family member and although they were transferred to another AT&T account, they could not transfer responsibility for the line without their authorization. I called back in with the family member on the line and the story immediately changed... I was informed that someone produced my license in November 2020 to purchase an iPhone 12 without my authorization. I was instructed to file a fraud incident online. I receive a response in days that an investigation had occurred and no fraud was detected. At no point has the fraud department contacted me or anyone else associated with this account to get a thorough understanding of this incident. Since then, I have been given the runaround and treated with downright disregard for my situation. As a customer that has been loyal to AT&T/Houston Cingular since 1998, I expect better regard and customer service from this company. I have consulted with Attorney Randall and I will follow up with a lawsuit if this is not resolved immediately. read more

HORRIFIC CUSTOMER SERVICE!!! Showed up right as doors opened at 10am. 2 people ahead of me, 2 people working. So I was next.. all I needed was a new SIM per some fraudulent upgrade someone did on my line. The person didn't even ask what I needed, just put my name on a list. I literally waited 40 min! The sales people had zero sense of urgency. And again they were helping the same 2 people for the whole time! When finally it was my turn, and nearly late for work, the guy switched my SIM in minutes. They need to be asking reason for visit and multitasking. Just ridiculous. I would rather have and should have went to another carriers store and paid for a new SIM. The service people here need to be trained. The woman never even assured me that she would be with me soon even when she saw me pacing. I hate this store. read more

Back in January of 2019 my fiancé and I decided to get cable and internet service with AT&T at that time an AT&T representative by the name of Shaylen Young came into my home to speak with me and my fiancé about switching over phone service from Sprint to AT&T. We were presented with what seemed like a great offer at the time. We had 4 phones with Sprint (281-883-7301, 346-300-6323, 346-300-6324, 346-300 6396), Shaylen informed us that if we switched to AT&T we would get a trade in value of up to $700 per phone. I contacted sprint in the presence of Shaylen to verify the payoff on each Sprint phone and the amount that would be covered by AT&T. To my fiancé and myself Shaylen explained one phone would be covered for the full amount (346-300-6393 - $559.99) and two phones would be covered up to $700 (346-300-6323 - $833 -$700 = $133 and 346-300-6324 -$846 -$700 = $146.00) and phone 281-883-7301 who not be covered. With this information given by Shaylen, we agreed to switch phone providers. I received my final Sprint bill a total owed is $2769.84 which was submitted to AT&T switcher program. I was expecting a credit towards my Sprint account in the amount of $1999.99 per my conversation with Shaylen however, to my surprise, ATT of informed us that we would receive $1157 in credit cards which is not even half of what is owed to Sprint. We contacted the customer service department and could not get a resolution. We stopped by the AT&T store on 1960 and Eldridge and the manager told us we needed to speak with Shaylen or his manager directly. When we spoke with Shaylen he again confirmed what he told us originally and informed us he would take care of it. When Shaylen wasn't able to get the issue resolved we reached out to his manager who stated due to the information given by Shaylen he would make this right. We spoke to the manager last week and was told the most he could do is credit my AT&T account $800. At the end of the day base on the information given by the AT&T representative, we decided to switch providers. We are in the process of purchasing our first home and I have a $2769.84 debt from Sprint sitting in my credit report. This has become a huge inconvenience and has left a bad taste in my month for AT&T. lisaalevy@hotmail.com read more

I always get great help here and good service and advice. getting a little pushy with your new dish network though- I don't want it I want you to deal with what I came in for and leave me and my Uverse alone- other than that great. read more

Came in at 10am. Asked for help dealing with a new phone and with the account. Was told to call customer service. I was on the phone with customer service till 11:30. Was told to go back to the store. They were supposed to help me. I was told to ask for a manager. Went to store and 12:15. Asked for a manager. Manager pawned me off to another employee. It's almost 1:30 and they still haven't fixed the issue. Not happy read more

I switched to FirstNet here at this location & I regret it. Other first responders said they were in and out. I however was not. I was in this store for almost 2 hours. Since I got on FirstNet, I have had nothing but problems. And I NEVER had problems with my phone before! Every week my phone would act up with showing no service or searching. I called 611 and it was a temporary fix. So I came to another att store & was advised the Copperfield location should NOT have given me a black sim card. Now my phone doesn't work at all & I have to buy a new one! Clearly this location doesn't know what they hell they are doing. read more

I visit to AT&T in Highway 6. The wait was ridiculous for one question.(45min.) They know is the holidays season and they need to hired more employees. The employees has good customer. read more

They don't greet you! I just stood there and not one of the two employees said a word! Just because you're dealing with other customers, it only takes a second to speak to a new walk in. There was no line, so I had no idea how to get service! I asked the customer sitting by the door, have they been helped he said no. He then told me they should've told you to sign in somewhere. I just told nope the long is super long without an employee talking, I informed him if he wanted better service, it's a better location not far away. I went to the other location and was greeted immediately, even though they had other people, I waited and got what I came there to do! Avoid this location! read more

Awefull customer service!! Employees were not wearing appropriate attire and they were rushing me out the door. read more

Came in for an upgrade on 11/12/15. I told the guy specifically that I ONLY want to upgrade my phone. Leave my plan exactly as it is. The employee Angel M changed my grandfathered $30/month data plan to DataPro 3GB WITHOUT telling me. Unknowingly, I signed the contract and it wasn't until I came back from vacation I get a text telling me I reached my 3gb limit and will be charged $10 for every data over. This has got to be the worst case of corporate trickery I ever dealt with. I have 6 other lines with ATT and they better believe that I will no longer be on their service if they don't change my data plan back to what it was. PLEASE STAY AWAY and READ THE CONTRACTS. Absolutely disgusting. Didn't know upgrading to a LGV10 was going to cost me more than I wanted. Such a shame. 12yr+ customer. T-Mobile I will be with you shortly. read more

Because my phone is in dire need of an upgrade, I found this place and thought why not. Despite the consistent 1 star reviews, my visit wasn't as bad as I anticipated it would be. I was helped by a man named Bobby in about 10 minutes. Bobby was nice and answered all of my questions in a timely manner. I felt I was well taken care of but am not sure if I would have received this level of service from the other associates present. Wouldn't mind coming back here. read more

Armina was very helpful, courteous and professional. She resolved my problems promptly. I've been to other AT&T stores that we disappointing. Not this one. read more

Worst AT&T store EVER!! Horrible customer service!! Miguel the "STORE MANAGER" is a complete A$$ and has the biggest power trip ever!! Took over an HOUR TO EXCHANGE A BRAND NEW PHONE CASE!!! He should NOT be in customer service!!! YOU HAVE TO HAVE A GOVERNMENT ID, RECEIPT, BIRTH CERTIFICATE, FUTURE 4 children's names, mother great great aunts name, and 15 other things to make an even exchange!!! Horrible store!! Will never be back!!! read more

I came in for a new phone and was immediately greeted by an employee was kind, efficient, and very helpful. I got in and out in under an hour with a new phone synced to my old one, as well as extra gear I needed! Great store and great service. read more

I work in retail enough to know that even if you're busy, it is always polite to acknowledge those who come in that way you are aware of who comes in and out. My husband and I walked in and no one said anything to us, all employees were busy so of course I understand it's rude to stop your conversation. Anyways, we were there for about a good 20 minutes and realized that 3 people came in and they were all greeted and asked for their name so they can be next. Like, okay cool we've been here for a long time and no one bothered to tell us we had to sign in. Now i'm wasting my time writing a review because I just want to give everyone heads up to SIGN IN or you won't get the attention you need. :) read more

Horrific customer service! We returned our phones to this store the day after we got them (due to a chat gone wrong via online AT&T rep) and paid the $90 restocking fees on October 3rd 2017. Fast forward to the next month and we get a bill for over $1770. Thinking we should have no problem correcting this as we have receipts of our return in both the physical form and in an email, I call corporate and they state the bill was sent in error and they apologize. They tell us to please ignore the error and they will take care of it. Dec 1st we receive a past due notice (for the over $1770 amount) stating they will take us to collections if we do not pay for the phones that we had returned two months ago, I call corporate again and they say they can't help and to go in the store as the return was done incorrectly at the store level. I then go into the store and they assure me that they can correct it and it will be done so in the next 24-48 hours. I call back on that Monday, Dec 4th... the amount is still not been credited and I was on the phone for multiple hours with corporate stating that they can't help and to go back to the store as they can't find the phones (not sure how this is my issue since I have receipts), so I drive back to the store as suggested....no supervisor is in the store and I must drive back again later tonight?! All of this and I have TWO different forms of proof that these were returned and no one can fix it?! As a run down for now we have spent over 7 hours of our time, $90 in restocking fees and this is all with TWO receipts proving that these phones were returned!!! Completely ridiculous! Update from the same day as last update: I drive back to the store Monday night (Dec 4th) and was told that the 24 hours did not include weekends and to wait until Wednesday the 13th for it to be zeroed out. I am assured that it will for sure be corrected. Update: Wed the 6th - Called corporate and still states I owe the full amount and to call the store. I am on hold for 56 min to speak to the store manager as I drove in. I arrive to the store, wait in line all before someone answers my call that I am still on hold for. I am once again assured that my acct will be corrected in another 24-48 hours. At that point I was given the cell number to the store manager and was credited on my Direct TV account for the restocking fees of $90 when requested. Update: Fri the 8th - 40 min on the phone and spoke to the store manager again. They have taken off most of the charges, but a past due or service charges are due (depends on who you speak to what it is). Corporate tried to tell me that since I had the phones for any period of time that I owed money even if they were returned within 24 hours. I had to read their policy from their website in regard to the Buyers Remorse program and he then agreed that is the case and 0 should be owed. He opened a case and I was assured that by Monday the 11th at the latest my account will show 0 balance. Update: Monday the 11th - spent 43 minutes on the phone and was told the previous case was inputted incorrectly by corporate and that we are still owing the past due/service charges (or full amount depending on what rep I spoke to) although now they again assure me that they will 0 out the acct and to call back on Wed to check to verify. It is a miracle! Our account is 0!! I also did recieve a letter in the mail stating there are no longer any charges on our acct. read more

Would have given a score of a big fat zero if I could. How does this store stay in business? Store employees are apathetic and don't seem to like what they do. One in particular (Alexander - yes you) shrugged when I complained and said I would deactivate all my AT&T products due to lack of customer service. What a pain! read more

This is my 5th time attempting to get my account corrected with accurate discount code. Fortunately, the AT&T representative who serviced me today immediately took out the form I needed to be faxed to at&t for the 3 star. It takes 5 different representative for 5 different months including the store manager to getting one simple thing done. And no guidance in the past, I have to get my company to provide me all the documentations that AT&T should know. From when I switched over, the reason I switched over was solely due to this contact between the two companies, and from this store. I even asked if thet needed the documentations sent to them, no not really. No apologies for the inconveniences or nothing. If it weren't solely based on my business emails and traffic flow, I'll go back to t mobile. This is ridiculous. Let's hope they all got my information this time, maybe they need my taxes, family history, medical records too. read more

Hope Bobby is as competent as he seems to be on these reviews. Headed in at 10:00 this morning and need someone that is competent! Huge issues. If resolved today will update this post with whomever is able to correct At&t's blunder. If not resolved..... At&t will be the worse 4 letter word you could utter in my household. Hope Bobby is working this morning! read more

Bobby was awesome. He completely broke down what the new policy on smart phones was. He made it really easy to understand. Great salesman. Great guy. The rest of the staff I couldn't give you an opinion on due to the fact that Bobby was the first to introduce himself and help me out. Thanks again Bobby. read more