A word of warning - GO ELSEWHERE to avoid being pressured and deceived. Clearly I should have looked through reviews before visiting this location. My family and I are longtime Verizon customers with multiple lines and a home internet gateway. We were on vacation in the Hixson area, and I unexpectedly needed to upgrade my device after having consistent battery issues. We've had terrible, fraudulent experiences at retail stores in the past, so I called this location to ask if it were a corporate store. The rep confirmed they were corporate so we headed to the location. We were greeted by Elijah, who later touted himself as a 20+ year employee of Verizon. He very helpfully asked what we needed, and I explained I only needed assistance with a device payoff and upgrade and that we didn't want the runaround we had experienced at retail stores. He then asked what new device I wanted and went to the back. When he returned he had the new phone as well as an unexpected new home internet gateway. He along with his manager Kaylee told us the gateway we had back at home was an outdated device and needed an upgrade. We could simply unplug one and plug in the new one. They assured us we would see no change in billing. We questioned it as we were on vacation and wouldn't be able to return for any issues. Elijah and Kaylee told us there'd be no problem. It was just a hardware upgrade. But we were still skeptical. However, Elijah consistently pressed us to proceed with the exchange along with pressuring for an adding a line (that we didn't need) and device insurance plans (that we didn't want). Elijah said once we were home, we'd just need to call customer service to deactivate the older gateway. I noted at one point the projected next month bill had gone up on their paperwork but was told by Elijah and Kaylee that number was not final and the system was still processing the rest of the transaction. Kaylee said we'd see no change in the bill for the gateway. We were still hesitant, but we allowed the team to proceed with the internet gateway hardware replacement. We got home, plugged in the new gateway and called customer loyalty to deactivate the older gateway...only to find out we'd been lied to repeatedly at this location by Elijah and Kaylee. The loyalty representative revealed that our bill was drastically increasing and our home internet package speed had been downgraded by moving to the new gateway. Needless to say, we were furious after having been lied to and taken advantage of on a vacation. Thankfully the loyalty representative was able to correct the fraudulent behavior of the Hixson location which we are very appreciative of. The loyalty representative suggested we reach out to the location to get the contact info for higher management. Ironically, I spoke with Kaylee and reminded her of our transaction and conversation. She apologized and said she didn't know there'd be a long term billing problem. Long story short, based on our experience and those of many other reviewers, this location has a consistent history of pressuring sales, deception and just overall not being able to be trusted. read more

They will sell you something you don't need. My phone wouldn't take a charge so I went into the store. They give you the line. We'll have to send this out and you'll have to wait. None of us want to be without our phone. So I paid to get out of my contract and was sold an iPhone 16 Pro Because the salesman said that was my best option. Of course you have to have a more expensive plan. Do some due diligence before you get screwed. Batteries plus cleaned out the charging port and the phone works great. Except I don't need it now. read more

Verizon - Mobile Phones Near Me - Hixson, Tennessee

While on vacation in TN, my sons phone died so we sought out this store to trade in the old device. We were pressured and blatently lied to by Elijah Wilkerson and also his manager Kaley. We were pressured to accept a new 5G Gateway box. We were told it was a free upgrade and that there was no charge. Elijah was insistent that we take the device even though that is not what we went into the store for. We left TN with the device only to find out out when we got home that the device would add $50+ to my monthly bill and it was an inferior device to the previous Gateway box we already had at home. I have been very loyal to Verizon for close to 20 years never even considering using another provider....however, I cant say that any more. Very sad that salespeople would lie. Did they not think I would be furious when the bill came....what good does it do to lie to your customers. There are plenty of other cell phone providers you would think you would appreciate your customers enough ot to defraud them. DONT go to this store. read more

No. Unless you really enjoy the whole used car salesman/can't believe them if their tongue was notarized vibe. If smug without knowledge was a person, it would be that fast talker in there. You'll know when you meet him. Don't buy devices from there. And if you need actual help, go to the Red Bank store. read more

Patrick deserves a raise. He helped us on two different occasions and was so helpful. We had an upgrade and number transfer and he was so patient with us, answered all of our questions and explained everything on our plan. read more

OK went into store and told them I was interested in possibly upgrading my 5 + year old phone. He took my number, got in my account and said I could get a new phone and that all phones are "upgradable". Hey said I could get a new Iphone but I told him I was interested in phone similar to mine, such as a Samsung. He said I could get a model 21 or 20 not sure which for about 300 dollars. I said OK can I see one? He said no they don't have any on display. OK can I see the specs? Well I don't have them but we would have to print them out. But he did point out the one he recommended was looked like the one on display. (Looks was not what I was interested in). One last question I asked is "how long to get the phone if I buy it?. He said right away, they have them in the back. At this point I gave up, Not on display but they had them in the back?!?!?! I told him thanks, I would look up the phone on line and left. That was the worse customer service or "sales" job ever. He was a really nice guy but that was about all. I think he needed some training on customer service or maybe they just don't care. I will try another Verizon store or maybe another service. Sad since been with Verizon for over 10 years I think. read more

I had insurance on my phones. I took one not working properly TO THE STORE and the did it wrong and cost me $275. I'm now looking for a different carrier. read more

I have worked retail and Brian suffers what we call selective tunnel vision. There were three of us and this girl walked in and decided to stand closer to the middle. Brian walks up and talks to the girl. Instead of asking who is next he goes to the young girl and asks what he can do to help her. My wife said I am next and he said without looking up I will be right with you. After he helped the girl picking up her phone he then turned to a woman who just walked in and asked if he could help her until another associate wearing a mask had to tell him we were next. He then proceeded to tell us that they don't do battery replacements until he finally listened to my wife that Verizon has sent her to this store with a confirmation number. He was cold, glued to his screen and lack any manners. read more

Many thanks to the helpful staff at this store for resolving an issue with my new iPhone 13. Received my new phone via UPS recently but Verizon sent me the wrong size screen protector with the shipment. Walked into this store and the very helpful and friendly "Kota" made quick work to fix me up with the correct size screen protector for my pro max phone. She even installed it on the spot for me. Every Verizon store needs a "Kota." Thanks again! read more

I been trying to get hold of someone from Verizon and the store about my phone messing up and not holding a charge that when I decided to go too get a new phone but I look up a few things and find out it's became a hassle to even get a new phone because of some company has gone a little bit to far with the covid-19 safety policies it's sad that common Sense has left this world. read more

I will never buy another iPhone from this Verizon store. I was flat out lied to...to my face...the people I dealt with at this store have no conscience. My iPhone X froze up on me one evening. The next morning I took it to Verizon and I was shocked to learn my expensive phone is now garbage. According to the Verizon employee that I spoke with...he has NEVER seen this happen before and there's nothing they can do...nothing..EXCEPT sell me a new iPhone! I felt I was being duped but I am not tech savvy...so I left the store and went home to discuss with my husband. We decided even though my iPhone was now useless we had nothing to lose and we'd take it to Best Buy and get their opinion. Well GREAT NEWS...the screen freezing was actually a COMMON problem according to the honest employees at Best Buy..and there was zero cost to me...they said Apple knew of this glitch and would pay for It!! It AMAZES me still how two employees at Verizon could look me dead in the eye and say my phone couldn't be fixed and how they'd NEVER seen this problem before! All lies!! Well I hope my review helps someone else in the future. If the manager at Verizon reads this and tries to sugar-coat what happened...or offer me any kind of deal..SAVE IT! I felt I was being lied to but couldn't prove it at the time...there's no way the management doesn't know their employees lie to customers to make another sale. It's truly disgusting! read more

As a follow up, after speaking to the Regional Manager, we were able to resolve the issue. It is just unfortunate that we had to take four trips and numerous phone calls to get to this point. Prior to this they claimed "our screen protector was cracked" and there was "obvious scuff marks that showed it was dropped" both were not true.....the lower staff and management needs some customer service training.....I do realize they are in a difficult business, where they have heard every excuse in the books, but they cannot always assume that the customer is wrong. read more

Quick and polite service. Went Sunday afternoon, so this might be a good time to avoid the rush.

My wife bought a new here on Tuesday set it up on Wednesday and found a charge Wednesday afternoon from apple itunes for a game in Chinese. I called Verizon and they told me to take the phone back and get a new one as you have 14 days satisfaction guaranteed and company's policy. Well the manager basically said we were just stupid and they would reset the phone but absolutely wouldn't exchange it. He said it was only customer service that we talked to and they were stupid to. Really poor customer service, really condescending to my wife. We walked out and called Verizon to tell them why I would be finding a new cell phone provider after 17 years with them. They sent to to exchange it in Ft olgelthorpe hassle free. Which they did, and were very professional not like the kid in hixon that was still in diapers. read more