Chyna was very friendly and helpful. She assisted with the new phone set up and transfer of old information. Got a new phone and walked out happy! read more

I had an outstanding experience this Verizon Wireless store the other day. The staffs are wonderful individuals and extremely helpful! The staff that helped me out was quite comical but informative. He went in to detail with what I couldn't decide at the time until I was able to make a finally conclusion on what I needed and would be best for me. Overall, the team brought an amazing welcoming presence. I truly appreciate and enjoyed the customer service recieved. read more

Customer service like this is the reason individuals buy phones online. They refused to stop talking and actually listen to the difficulties I was having trading my phone in. I went to their parking lot and called Verizon customer service and they listened and resolved the issue within minutes. read more

do not get service with Verizon! billing errors are no joke and they WILL NOT help you.

They give you an IQ test before you work here and the lower you get the higher chance you have of getting a job here. I was on the phone for 4 hours, its been about 6 hours all together. I canceled the service I purchased along with a new phone because transferring was such a pain, said it was canceled, but then actually it wasnt and they sent the phone to me anyway. No one knows what going on there. Customer service is awful. They are always just trying to pass you of to someone else/some other department. If they didnt have the $10 a day for international travel I would never be on their service. I had to leave Consumer Cellular for this reason and I miss them already. read more

This was BY FAR the best experience with a Verizon store we've ever had! We were immediately greeted by Sam and she helped answer questions about a line transfer in seconds that other stores in our home area couldn't answer at all. We got everything squared away and handled on our account and thought the service we received was outstanding! Thanks for being so helpful and knowledgeable! read more

I normally feel the same way about Verizon as I do Comcast. However, I went to the store today and dealt with the manager, Zach. He took care of my problem and had me in/out of the store in an impressive time. Thanks, Zach! read more

About the only thing these people are good at is opening the door for you, everything else is a total failure I go in having a connection problem and this employee takes my phone, wipes out all my wifi connections and passwords and says here , it is fixed. Today I stop by again and "Manual" dutifully opens the door the way he was trained to do and completely fails to understand what I am trying so hard to explain to him. I get so frustrated every time I go into this store due to the incompetence of the employees here. As soon as March rolls around verizon wireless can forget about ever getting another dollar from me. The only reason I left them one star is because I couldn't leave them zero stars. read more

If I could give them zero stars I would. I've had issue after issue with a random charge and they won't help you, they act as though they are but nothing actually gets done. False advertisement with promotions. read more

I have never had so many problems out of a place!! Nobody knows how to do their job, they just sit on the iPad and try to pass you on the the next guy!! Instead of getting my situation fixed it turned into me getting all services turned off and I drove down the street right too at&t which was ready too steal your business.. read more

I just do not understand how Verizon treats customers so poorly and yet remains in business

3 associates sitting looking at phone and doing Facebook. No other customers in lobby but never asked to see if I needed help. Maybe it's time to switch providers. I would have given them a zero if possible! read more

I gave this business only 3 stars because it is good DEPENDING on whom you get to assist you. The person who helped us trade up for the Samsung 5 S pen note phone seemed to be good. We ended up getting a good deal and since I am not very technical he assisted me in getting my information switched over. Part 2- After having the phone for less than a month the S pen broke. I put it in the phone correctly and it did not seem to lock so with my fingernail I pushed it in and it would not come out!!!!!@#$%^&&*( Took the phone immediately to this same Verizon store - where a young girl named Emily told me - No problem Samsung will overnight you a new phone ! Okay 24 hours I can handle. The new phone came WITHOUT AN S PEN AT ALL!!!! It was late in the day so I called this same store - where I was told that it was a Samsung mistake and I would have to return the phone in order to get me new phone with a stick. I told them I would be in tomorrow! ! Next day - went to the store and was told ,"of course they do not send an S pen "!@@@!!!! Then why was I waiting for a new phone??!! Manager came over due to the fact that by this time I was a little livid!!!! Manager and another employee retrieved my stuck from the phone and told me I would have to purchase another. Why didn't Emily tell me this to begin with Why had I waited 24 hours for a new phone that I did not need Verizon -"if you have new employees train them correctly before they go out serving customers. I now have a new stick and things are back to normal Frustrating Mary Ellen Ciganovich read more

Switched carriers and was in and out in no time with my phone fully functioning and ready to go. Was given honest advice on my plan options, phone choice and accessories. Staff went above and beyond to get the best pricing and options to fit me. read more

Was having trouble with my iPhone 8 that I had bought a week earlier. Apple seems to be having trouble with menus opening up copy something or save it when you press and hold your finger to the screen. I call to ask if the X had the same issue. After talking to 2 sales associates who said they had no clue what I was talking about, I asked to speak with a manager. I got the general manager -he said the same thing. He told me they had gotten no complaints on that issue. When I told him that "I" was complaining on it he and was not happy that a certified dealer of iPhones was not more informed about the products they were selling, because if you look on the Internet it's a huge issue, he became INCREDIBLY rude to me. I asked for his supervisors name and he refused to give it. He said if I had a problem with the phone I could come to the store, which is what I did. When I arrived he still refused to give me his immediate supervisor's contact information and was rude again in person. Finally a woman noticed that there was an issue and came over. That was a district manager. Not his boss but a boss. When she came up he started turning cartwheels for me to try to be nice. I complained to her about the experience I had on the phone and in the store. The general manager should not be a manager at all. He has no respect for his customers, the products he sells, or learning anything new. The experience was so bad I will probably change carriers. read more

Went in to do a simple upgrade , was there 2 hours and the sales guy super nice but seemed like he needed training , their computer servers went down and you could tell how stress he was, after waiting all that time the manager tells me that they can't run my payment because of the credit card machine went down , we stayed till closing and finally left when we get home there are things in my bag I did not sign up for but they put on my bill , next day I called and the manager who was a complete ass, did not apologize but he knew what they did but said oh well bring the stuff back and it won't be charged to my bill. He's a complete idiot and he needs complete training on how to treat his customers ! I will never visit this store again! I will take my business to the ft Oglethorpe store ! Btw manager is Bryan ! read more

After getting very concerned that my recent effort to trade in an old iPhone wasn't working, and with no way to figure out why on the Verizon website, I decided to go to the store where I had recently bought my new iPhone 6. I was helped by Jeff Gochel (I got his card at the end to be sure I spelled his name correctly). He basically confirmed that I had somehow not correctly completed my online trade-in efforts and that I was not on the list to receive shipping materials to return my old phone. He confirmed that I had purchased my new iPhone 6 before the trade-in promotion deadline, and took my word (which was absolutely true) that I thought I had correctly completed the online trade-in process. He spent almost a half-hour on the phone to get me correctly entered into the trade-in process and gave me a confirmation printout showing that he had completed exactly what I needed to complete my trade-in of the old phone. Although I haven't received the packing materials yet, I have no doubt that his efforts will allow me to get this done as originally intended. I don't know if he gets paid on a commission basis, but if he does, he could have definitely made more money by selling phones to someone instead of the prolonged time he took to solve my problem, especially considering how busy the store was. Not only that, but he mentioned that since my wife's phone was out of contract, he could apply a small discount to my service plan. I rarely get service anywhere that I feel deserves my time to comment on. In this case, the service greatly exceeded my expectations. read more

Have tried for months now to get an erroneous charge taken care of. Corporate will not fix and told me to go back to the store. Showed them the agreement and even after proving that I shouldn't have been charged. They still will not fix. Guess I'll have to take it to BBB or someone because they are not keeping close to $300 in falsified data plan charges. read more

I got a Galaxy S6 six months ago. For the past couple of weeks, I have had a hard time getting the charging cable to stay in, and it is getting worse. I decide to go to the local store, where I bought the phone, to get help. Problem #1 - Went to the store on Gunbarrel Sunday at 5:40 pm, they close at 6pm. I checked in with the guy at the front, the store was pretty crowded. At 6pm they locked the door, and I was still waiting. About 5 minutes after 6, a guy comes to the front door, it is locked, he stands there and waits until a worker lets a customer out, they talk, worker lets the guy in. I hear the guy that he needs an otterbox for an iPad mini. Worker goes into the back, is gone for a couple of minutes, comes back out, talks to the guy, goes back in the back, time passes, back out to the guy, goes back in the back. Mind you, I got there before the store closed and was waiting in the queue, this guy came AFTER the store closed, and is immediately waited on. I had to be somewhere, and I was mad, so I just left. Problem #2 - I go back the next day, walk in, get in the queue, in less than 5 minutes, a female worker comes up to me. I thought this is great. She was useless. I told her my issue, she never asked to look at the phone, nothing. She said that it is most likely something broke in the charging port, and I have insurance so I can pay $140 and get it replaced, or I can go up the street to a phone repair shop and get it fixed. I asked why I have insurance and I get to pay to have it fixed. She said that if it is a physical problem, it is not covered. I told her then I guess I don't need insurance. She said "well, but it is good if you lose it, then it is only $140 to get a new one". wtf? Seriously? Again, not once did she look at my phone, and as we are speaking she is walking to the door, a tactic to get me out so she could go make a sale, I assume. I was livid, so I thought it best to just leave. She. Was. Useless. I went and got on chat, had a great guy that I chatted with, he fixed me up, sent a phone out. Now, he tells me that if they determine it is something that I did to make the port break, I have to pay $200. I did nothing other than plug the phone in to charge, but now, they may try to charge me saying it is something I caused. Which, I would have liked the person at the store to look at the phone to see if they could help me. Horrible customer service at this location. Which is sad, because I have had good experiences prior. read more