Chyna was very friendly and helpful. She assisted with the new phone set up and transfer of old…read moreinformation. Got a new phone and walked out happy!

I had an outstanding experience this Verizon Wireless store the other day. The staffs are wonderful…read moreindividuals and extremely helpful! The staff that helped me out was quite comical but informative. He went in to detail with what I couldn't decide at the time until I was able to make a finally conclusion on what I needed and would be best for me. Overall, the team brought an amazing welcoming presence. I truly appreciate and enjoyed the customer service recieved.

I have been a loyal T-Mobile customer for about sixteen years now. I have never had an issue with…read morethe service and for the most part the locations have been decent with assistance. This location and this experience were along the lines of a good experience. I have had stellar service and while I would not describe this time as one of them, it is not a negative commentary. I went in for a phone, was handled both in a friendly and professional manner, and was on my way. The salesperson who handled my transaction even mentioned an all, I believe it was T-Mobile Tuesdays that gives free stuff away on Tuesdays.

Disappointment. They don't answer their phone to fix problems or provide after sales support.read more

Helpful, courteous, competitively priced, keeping me fully apprised of the process from step one,…read moreuntil I picked up the laptop at the end of the job. The work was on time, and executed at the price quoted, couldn't be happier.

I can't say enough good things about this team. I was on vacation and starting my day at Lookout…read moreMountain when my phone died. A kind soul gave me directions to Oops Repair and they fixed my phone in time for me to make my reservation at the Incline Railway and Ruby Falls. Without their quick, skilled work I would have missed these lifetime of memories and photos as proof.

They are the worst of the worst. Not only are they just an authorized dealer despite only showing a…read morehuge sign that says Verizon Wireless which I find very dishonest, but the location on Gunbarrel Rd by Hamilton Place Mall also has 0 respect for your private data and will sell it to any company willing to pay. I've been dealing with an overseas company that refuses to stop harassing phone calls over 20 times a day that began literally the day after I switched from Total Wireless to my mom's Verizon Plan just to consolidate our bills. Its been nothing but a Neverending ordeal of harassment and regret and anger. Never use this company if it can be helped. Their staff did nothing to warn us of their shady business practices either. Why do i have to give them 1 star?​​

I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years…read morenow, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon