I recommend seeing Oz or Alex! They are awesome and are helping me out a ton with the MASSIVE mess…read moreup from Josh, another manager that was covering at their store from another store. Josh didn't offer me insurance coverage or ask about it, proceeded to add it on both my new iPhone 15 pro max and iPad Pro 13" without my knowledge, had to call and cancel it the following day. He also put the 2nd device under a completely different plan, and not my current plan that my other device is on. He put it on the most expensive plan possible without even asking me. Also didn't offer or ask about the next up program that I stated I wanted added when we first started the process on the phone, so I had to drive 30 min back to the store after working today to have this fixed, which is becoming a huge headache for both Oz and Alex. Josh should be re-evaluated by higher ups on his sales and they should investigate his commission to see if he's just automatically putting everyone on the most expensive plans available and not offering anything for the phones and automatically adding insurance when it wasn't asked for or mentioned a single time. He also didn't inform me of ANY numbers for anything, so I have no idea what my next bill is going to look like after adding 2 devices and AirPods. Didn't give me the correct color iPad, asked for purple and he gave me black and didn't notice until I got home to open it. Haven't gotten my emails for any of my visa gift cards I was told I was going to get for adding fiber internet and the iPad.

Called ahead if my selected phone was available, yes, showed up an hour later to pick it up and…read morereplace my prior phone. Started the data transfer in the store until I was good to go. Cameron was very helpful, professional and friendly. I will only use this store in the future.

Helpful, courteous, competitively priced, keeping me fully apprised of the process from step one,…read moreuntil I picked up the laptop at the end of the job. The work was on time, and executed at the price quoted, couldn't be happier.

I can't say enough good things about this team. I was on vacation and starting my day at Lookout…read moreMountain when my phone died. A kind soul gave me directions to Oops Repair and they fixed my phone in time for me to make my reservation at the Incline Railway and Ruby Falls. Without their quick, skilled work I would have missed these lifetime of memories and photos as proof.

Chyna was very friendly and helpful. She assisted with the new phone set up and transfer of old…read moreinformation. Got a new phone and walked out happy!

I had an outstanding experience this Verizon Wireless store the other day. The staffs are wonderful…read moreindividuals and extremely helpful! The staff that helped me out was quite comical but informative. He went in to detail with what I couldn't decide at the time until I was able to make a finally conclusion on what I needed and would be best for me. Overall, the team brought an amazing welcoming presence. I truly appreciate and enjoyed the customer service recieved.

Phones and coverage is great. Lowest priced unlimited 4g plan out of any carrier! and great…read morecustomer service A++

Chronicling A review that I posted on Google about bad service from the phone exchange. I got a…read moreresponse from the phone exchange, not offering to help and remedy the service but to ban me from their store for life which is fine spend a little more go down the road. I spent thousands in that store and had one bad transaction and then they refused to do business with me. I would shop elsewhere if you want a better product.

I found The Phone Exchange in Chattanooga to be extremely helpful. I took my broken phone to…read moreVerizon. They told me a replacement dumb phone would be $100, with a $25 activation fee. They further stated I could go purchase a used one and that they (Verizon) would activate it for $25. The Phone Exchange sold me an identical phone (used, but only 60 total hours) for $29 and provided the activation at no charge. Very friendly and didn't try to sell me something I didn't want. I was in and out in 30 minutes. I wouldn't go elsewhere.

Daniel had amazing customer service this was the fastest I have ever been in and out of at & t…read moretrying to get a phone and answered all questions I had. I got amazing deals, and my grandmother has a new Iphone that she loves.

Worst experience ever. I'd love to talk to management. We were never given our employer discount,…read moreeven though we brought the IDs in to several stores, including the gunbarrel location and the Fort Oglethorpe location. We paid the phone off this past October and was told that the phone would be unlocked within 24 to 48 hours. After that, we assumed everything was great. The phone was paid off since then we continued to get bills every month for this phone that we paid off in October 2025. Now we got a notice today that they've canceled our AT&T account which we canceled back in October. So I would just like some help figuring out why we are still being billed.

Abdul is a professional dedicated to helping customers enjoy the precise features we want, within…read morebudget, and using the company's special offerings. Abdul helped me save over $600 today while increasing my phone to the Samsung s25 FE. I am grateful for his technical savvy and kindness.

Wednesday, January 3rd. The young hispanic man on the clock…read morewas calm and respectful. I appreciate his help in setting up my new phone. However, the overweight hispanic girl with dark curly hair was the opposite of hospitable. I was feeling under the weather, so I leaned on an empty countertop while I waited to be helped. She came from the back from and aggressively said "EXCUSE ME" then proceeded to make sly comments to her friends in spanish... not knowing I also speak spanish as I am half black and half dominican. Regardless, I didn't say anything and I apologized and stepped to the side while I waited my turn. The gentleman assisted me and I thanked him for his patience. As i left, I watched the aggressive heavyset hispanic girl and her friends smile as i was leaving the store