This was my first time visiting electronic express. I left the store not believing the experience I…read morejust had in this day and time. I am now the proud owner of a new washer; drier and dishwasher, if it were not for an outstanding sales manager I would have likely left with a washer only. This gentleman identifies as VJ (I think it stands for "Very Just"). I can unequivocally say I had a great shopping experience, in all fairness, I must mention the manager, he made himself known by interjecting his supporting opinions as VJ and I reviewed my options. Electronic Express of Chattanooga will be my "Go To" store from now on. Thank for giving me a truly memorable experience.

If I could give Electronic Express zero stars, I would. My mother purchased a Samsung stove from…read morethis company that turns on without anyone intentionally using it. The knobs do not lock, and simply brushing or bumping against them while passing by can turn the stove on. This is an extremely dangerous safety hazard, especially if a child walks past it. This is not a hypothetical concern. The stove actually turned on and caused a fire that burned and damaged my mother's cabinetry. My parents are both older adults, with my father being considerably advanced in age, which makes leaving this dangerous appliance in their home even more concerning. They should not have to live in fear that accidentally brushing against their stove could cause another fire. This is now my mother's second attempt to have the stove repaired. Electronic Express promised to provide new safety-locking knobs to prevent this from happening again, but an entire month has passed, and they still have not delivered or installed them. Instead of replacing this dangerous stove, they have left my parents with an appliance they cannot safely use. When I called the store, I spoke with the manager, Jamie. Considering that this Samsung stove caused an actual fire inside my parents' home, I expected concern, urgency, and accountability. Instead, he was rude, disrespectful, dismissive, and tried to pass me off to another department rather than helping resolve the problem. A stove that turns on when someone merely brushes against it is a serious fire hazard, not a minor repair issue. Electronic Express has shown that it does not stand behind the products it sells or take responsibility when something goes dangerously wrong. Samsung also needs to stand behind its product and address this serious safety issue. After an actual fire, damage to their cabinetry, two attempts to have the stove repaired, and a month of waiting for promised safety parts, my parents deserve a replacement stove, not more excuses and disrespect. I strongly caution anyone against purchasing a Samsung appliance from Electronic Express if this is how both companies respond when a product becomes a danger inside a customer's home.

On Dec 10, I was in Chattanooga on business. At about 8:45 pm I noticed my laptop charger wasn't…read moreworking. After trying different outlets, I Googled the nearest Radio Shack. I called the store and asked what time they closed. The man said 9 pm. I told him my situation and asked if he would wait for me. He said yes! I raced to the store, getting there about 6 minutes past 9 and they were there waiting for me with a charger already at the register. I do not remember his name but the receipt shows the operator as JNS. This was way above what I expected from any store! I hope Radio Shack knows what a terrific team member they have! Lucinda

We had a good sales experience at Electronics Express when buying all new kitchen appliances but…read moretheir third-party delivery service is terrible. This third-party said they were with Ship Happens. We paid a premium to have them install a Bosch dishwasher. They didn't bring the right equipment to install the dishwasher and said it was against company policy for them to run the lines. I expressed my frustration over the situation. I went outside to call Electronics Express who didn't even know the name of their third-party delivery service and was on the phone with them for about 30 minutes trying to figure out what we needed for the dishwasher. They ended up leaving the microwave in the box in the middle of the kitchen floor, unboxed the remaining appliances, left them in the garage and told my husband they felt "disrespected" and left. From the time they arrived late afternoon on a Friday, it was obvious they didn't want to do this job. It was the worst service and customer service I have ever experienced! Electronics Express, I have bought from you many times and have had a good delivery experience. You need to change delivery services if you intend to stay in business.

We had an awful experience at Electronics Express Hixson recently. When we tried to return an item…read morethat we were told could be returned, the assistant manager Nathan was was a smart ass, condescending A-hole to us. After arguing this for a few minutes he stated that he is refusing to take the item back and smirked at us. My wife asked him to call the store manager and he refused with another smirk on his face. I told him that he doesn't know how to talk to customers and smirking at us isn't helping the situation. He said "I am going to keep smirking because y'all are crazy". I was absolutely shocked that someone in a customer service position would speak to us that way. After some more arguing we were leaving the store when we heard him say something we couldn't understand. When my wife asked what he said, his reply was "I didn't say anything. Maybe it was just the voices in your head." I called the district manager who promised me that Nathan would be disciplined, but he could not tell how or when that would happen. I know he cannot tell me something like that, but I thought I would try anyway. I finished my call with the district manager by saying "I expect Nathan to be fired for speaking to us that way. I think you would feel the same if you and your wife were treated the way we were. You can either have us and anyone we can influence as your customers, or you can have Nathan as your employee but you cannot have both."

Do NOT shop here. Kaleb messed up our order..I gave him the product number and he still ordered the…read morewrong item! No pedestals with washer and dryer. Had to go back to store where ALL the employees were rude and obnoxious..especially Matt and some lady by the door watching personal videos. Basically following us out the door being horrible and I paid $3000 to have my time wasted and treated that way FOR THEIR SCREW UP!!!! I should've told them to come get the stuff back.

Really nice new setup for this electronics store. I thought they just sold TVs here. But, they sell…read moreall kinds of electronics. Such as, stoves, refrigerators, dryers, washing machines cameras, speakers and stereos to say the least. Then, they also see non electronics like beds, recliners, and tv stands. It's a nice store so check this out. Customer service I was not asked once if I needed help. Great big store but only one worker and a manager that I saw.

Service was on the mark at a very busy time of day. I told…read moremy young man what I wanted and who I was buying it for. He got right to it and made sure everything was done for me. Value at Best Buy is excellent, watch their advertising so you can get in on specials.

My wife and I walked in to the store specifically to purchase a computer. We walked back to the…read morecomputers and looked at the displays, thinking someone would come over to answer any questions. We waited...and waited....and waited, etc. No one. There were two groups of blue shirted sales people within 20 feet of us. The first group of three were busy he'in and she'in. The second group of four were huddled up and simply ignoring us. After ten minutes we walked out...without a planned purchase. We will be ordering from Amazon this afternoon. I then called the local number to alert the store manager. I got an AI bot who could not connect me to the store, but rather an "agent". I was put on hold for at least five minutes. I hung up. I can get far better service with online purchases than this experience today. I am a small business owner with plans for opening another location in the very near future. Our computer needs will not likely be filled by Best Buy. Best Buy just lost a very easy $1500 sale today. Customer Service is becoming non existent.

In April 2026 I drove an hour and a half to the Best Buy in Chattanooga, TN and purchased a 75"…read moreSony Bravia 9 TV and a Sony 8 sound bar. I also purchased a protection plan. A delivery date was setup for two weeks after purchase date. Date came and no delivery. No TV in stock. So after complaining with a telephone supervisor in the Customer Support division, I changed the purchase to a 65" Bravia 9 because I was told by the Customer Support national phone supervisor person that a 65" was in stock. Nope. Took another 3 weeks before they could deliver. Yesterday the sound bar died. Called Best Buy and they want to charge me $129 (starting rate) to service the sound bar even though I bought a protection plan. The sales folks sold the plan as if I have 100% coverage from day one of the purchase for two years. Come to find out, it only kicks in AFTER the manufactures one year warranty. So what did I pay for then? The entire purchase has been nothing but lies and deceptive sales practices. This is the last thing that I will EVER purchase from Best Buy. Buyer beware, advise one to take their hard earned money and go to a different electronic entertainment sales store for such purchases.

It is closed. Gunbarrel location is closest to Chat. Very disappointed that I drove all the way…read moreout here because yelp said it was open.

It takes two hours to do anything. One person starts a job and then disappears before finishing…read more Meanwhile, the one guy left can't handle all the customers. It took about four hours. Another woman walked in after picking up her phone and said they created a new problem that she didn't have before and they would not even help her.

This place sucks! I took in my in-warranty Samsung phone with an intermittent problem. The first…read moretime I was told their diagnostic software was down and come back later. The second time the guy called a number and said everything sounds great, and looked at a few settings. He said my call volume was turned down, and if I the problem persisted to come back and they would use the diagnostic software. Of course, it still didn't work. The third trip the problem didn't occur during a two minute call and they told me there is nothing they could do.

They absolutely killed it!! I'm visiting from out of state and brought my PC for work and gaming…read more While making a fan repair, some of the CPU pins bent. This is waaaay beyond my knowledge base or ability. I called and confirmed they could fix it. On arrival I spoke with Logan. He is personable, knowledgeable and a computer savant. He fixed my pins, replaced my fan and got my pc up and running.

David and Logan BOTH went above and beyond in order to get my desktop cpu updated one week and…read morerepaired the next week. Thank you David for updating my Outlook and Logan for replacing my old hard drive with a newer one helping with the connection and increasing the speed. You can be assured that I will readily and highly recommend to friends and family MacPC Market. Thank you, gentlemen!!! Mitchel Brown