Omar is awesome. First time, went in, he was sooo patient while I asked a million questions, was indecisive, and I decide which phone to order. Next time went in, he helped me set up my new phone and do the transfer, get a case, and put on my protector. Final time, completed my trade in by giving my old phone in within the required time. He helped me erase it. Each time Omar was personable, friendly, and didn't rush through! He even helped me save money by catching something on my bill I hadn't noticed. Thanks Omar! read more

I had a very frustrating experience at this Verizon store, and unfortunately it's not the first time. I ordered an iPhone online, and the order stayed "processing" for three days with no updates. I finally went to the store to ask what was going on, and they literally had the phone in their hands with the receipt already printed. However, they told me they couldn't give it to me because "the system had canceled the order." What made it worse is that they said they couldn't cancel it from their side and that I had to call customer service myself to fix the issue. This is extremely poor service and a complete waste of a customer's time. This isn't the first problem I've had at this location. A few months ago, they convinced me to switch my regular account to a business account, promising that I would pay less. They had me purchase Verizon Home Internet, but they never transferred my phone lines because they said I might lose my promotions and they weren't sure if it would work. At the end, nothing was resolved and I was left dealing with the consequences. The lack of accountability, poor communication, and disorganization at this store is unacceptable. I would not recommend this location if you expect reliable service or honest assistance. read more

This location operates as an authorized Verizon dealer, not a corporate Verizon store, which I believe is important for customers to understand. During the iPhone release period, I was offered promotional incentives described as more favorable than those available at a corporate location, including an additional cashback incentive to be issued after two billing cycles. After the stated timeframe passed, I did not receive the incentive. When I returned to the store, I was informed that the original sales representative was no longer employed, and the General Manager indicated he was not aware of the specific offer. I later provided text message documentation referencing the incentive, but the interpretation of the offer was disputed. After reviewing my account, I also identified optional services added without prior authorization. I escalated the matter directly to Verizon corporate, who reviewed the documentation and account activity. Verizon resolved the issue by removing unauthorized services and applying the appropriate credits to my account. Verizon corporate handled the resolution professionally; however, this review reflects my experience with this specific authorized dealer, not Verizon as a company. Based on my experience, customers may wish to consider completing transactions at a corporate Verizon store for greater clarity and consistency. read more

Verizon - Verizon corporate stepped up and take care the customer. - Mobile Phones Near Me - Fremont, California

Very happy with the representative Shawn. He was super patient with my mom and I and honestly all the customers. Super detailed & really liked his customer service skills as Ive worked in the industry myself. For the store specifically--not representative based--I do wish they had an appointment tablet or sign in sheet or a little more attentive when you first walk in..You know when you walk into places and even if they're talking to someone else they at least greet you? We waited roughly 25-30 minutes standing around until we finally got helped. Someone was there before us, he left. Another woman walked in, she left too when she saw it was busy. We only stayed because we really needed help and had the time to wait. It does drive people away though if theres only 2 reps and not a hello or anything. And even worse, if the current customer takes 2 hours, were we supposed to just wait 2 hours till theyre done? My apologies if there IS an appointment system but nowhere did i see anywhere to actually make one. It does make me nervous if someone comes after us and says "i was here before them" when they really were not, hence, there being a visible sign in sheet. as this has occurred at other establishments. But overall great experience once we were helped read more

Fawad is a Amazing Employee very Helpful and Honest He is Patient and willing to make sure you leave reassured that you came to the right person He help me fix a big problem with my bill and service after a previous employee lied to me and gave me wrong information thank you Fawad for fixing all the issues on my account read more

Do not use Verizon - Run away. A Verizon Business Representative sold the internet service based on a "Guaranty of Business Line Service" promise of high reliability and guaranteed upload/download speeds for the new 5G internet line. The 5G internet service was unusable. It suffered frequent interruptions, particularly when raining. Technical support failed to resolve the issue. We formally canceled the service in December 2024. A Verizon representative confirmed this termination, and the line has not been used since that date. Despite confirmed cancellation, Verizon resumed unauthorized and fraudulent billing in March 2025. Since March 2025, we have called the Account Team multiple times; each time, cancellation was re-confirmed and a full refund promised. As of today (November 17, 2025), the account remains open, unauthorized billing continues, and ZERO refunds have been issued. This pattern of deceptive business practice rooted in management and policy, not isolated individual error. I hope BBB, FTC, and FCC could help resolve this. Or a class action suit as this practice affects vast customer base. read more

I have come twice in the last two weeks while getting a new phone and each time there is no check in process. There is only one person working and when new people come in to get helped there is no welcome or process to check in and know who is next and how long it will take. It's really hard to deal with. There is a disconnect in communication with Verizon and this retailer. There is no communication from orders placed. read more

I went to Verizon on Argonaut Way and Shawn helped me add an additional line for my daughter and he explained the all options thoroughly and walked us through the process. Quick and painless. I got there when the store opened and was the first customer. You can make appointments also. I would go back if I needed anything else. read more

I had a very disappointing experience working with Martin at the Verizon premises he provided false information about a promotion that,as it turns out doesn't even exit he mislead me about the pricing and available offers ,which has resulted in an unexpectedly high bill while Martin was initially very polite and helpful but now his behavior has become increasingly rude and unprofessional. I would appreciate it if someone could look into this matter and provide support to resolve the issue read more

I had a really great experience today-- the team didn't even ask for a review but I'm giving one anyway and hope the right people see this and give them props. Big thanks to Morgan who spent 2 hours (!!) patiently working through some complex family plan logistics with me. He was kind and friendly, explained everything well and without pressure/urgency, and had a problem-solving attitude for the entire visit. I left really happy with problems solved and a new phone! I normally stack "visiting a phone store" up there with "go to DMV" as far as errands I don't look forward to....but again, this was such a good experience that I plan on going out of my way and driving from a few towns over to visit again. read more

Shikara and Anjeli were awesome. They hooked my girl up with everything she needed. We are both not tech savvy and these girls were able to help her out and get her what she needed. She got her new z flip 4 phone and watch with all the accessories needed . This girl accident prone and needs all the protection available for her phone and they knew what to provide. They even got her $200 off for her broke ass trade in phone . Winning!!!!!!! read more

See all

Jul 2023 Anjeli today was great getting us another phone. This is our 3rd phone from this location in the last year and a half. They always give us good deals. The manager, Savanah, was also awesome. Nice location, very close to Safeway in the Hub. Easy parking out front. I do hope they get more comfortable chairs. read more

See all

Never try this place! They are so unprofessional The price they told you would gradually rise to unbelievable high, nearly two time of the advertisement. I suspect that they are cheating me to buy something expensive. But Ok, I am so busy, I accept it. And that's NOT over! They set the account wrong, so I have no way to login into the account. I spent my super busy hours of working time talking to the customer service, but due to their wrong setting it doesn't work. I am so angry for this. By the way if you want to save your money and time, avoid this place. read more

Went in to get a new phone for one that was lost Trying find a phone without all the extras as I do not need them. Selection was for high end phones. Pushing high end phones. tried to sell a phone that would take 3 days to order before I could see it. Would not discuss ordering any available phone. Would not recommend this store read more

It was slow so I expected one employee working, but I did not expect an employee taking awhile with two women customers because they started flirting, talking about personal problems. Mind you, I only came for a charger and their was an elderly man ahead of me. This Verizon location is always bad when it comes to customer service read more

Wow, just checked my bill and they didn't even apply the $150 off promo for the apple watch. I had to call in and waited over an hr for support to give up and just apply a direct $150 off my bill as they could not locate the correct promo code to apply. I'm fine with that since I'm still getting the same discount but that's just insult to injury. Not only did they forced me to come back into the store to pick up the device when they could've just shipped directly to my home, they didn't even apply the promo to the device!!! Horrible service. Again, avoid like the plague!! read more

Angeles is the best! I have such a Complicated issues and she makes it at ease. Wonderful customer service, one stop shop and I don't need to go anywhere. Strongly recommended to come to this store. Scale from one to 10 it will be 19 and times it 100 times. Thank you Angelee for your superb service and knowledge of solving my problems. read more

I wish I would have read the reviews before coming to this location. I came here due to my phone not acting properly. Aj was really nice and asked me what I came for I explained what my problem was, he explained that they were not a store with tech support. He then asked a lady who was in gym attire for assistance with directing me to the right place. She proceeds to tell him that they are not a corporate store sounds like an apple problem. I mentioned that I have Verizon insurance coverage if someone could kindly direct me where to go. She didn't respond kept moving boxes. Aj told me where to go and I appreciate his customer service whom ever she was in sure she was a manager. As I left the store she was leaving and got in a white Chrysler and drove of reckless burning rubber. She was unprofessional and reckless on many levels and should not be working with people or driving. This was 11:33a 10/2/22 read more

I see a lot a bad reviews, but I just had the best experience. Maybe you guys got a bad rep, but Shawn helped me greatly. He was very knowledgeable and informative! Answered all my questions and even gave me a lot of recommendations. Unfortunately I was not able to use my gift card here cause he isn't a corporate store. Even though I didn't buy the phone here, definitely best experience. read more

Unbelievable. I find it absolutely ridiculous that every single time I come into this store there is a single person helping customers. My wait time is an hour or longer. Verizon overcharged me for a router I was testing and never used for longer than a day, because every time I would come to the store to return it before the 1 month trial ended, I would find an endless line and wait time and had to leave. This store in particular is also very stuffy and not properly ventilated. It does not smell good. And it's unbearable to stay in the store, especially during flu season. read more

I was impressed during visit Vectra Verizon Authorized Retailer on Argonaut Way in Fremont (02-10-2023). The service by Anjeli was outstanding!!! Her knowledge of products was unlimited! Her patient to my many questions was huge. I purchased Apple iPhone 14 with fillings of joy and confidence. Many thanks and wish in success in business!!! Regards Oleg Kipnis, Fremont 02-15-2023 read more

Went shopping at Verizon in the Fremont hub to get hubby a new phone. Walked out with a new phone for him and a new Apple Watch and phone for me. Was greeted warmly and had amazing service from Shikira. The whole experience was a very pleasant one. Given how my husband and I are not very technical that's a huge plus! read more

Won't go to this store. Just wanted to check on the iPhone sizes, the lady said I have to give them access to my account or else I can just go to the Apple store. What a great service... read more

Watch out for hidden fees. This store will charge a nonrefundable $30 hidden set up and go fee as "tax" even when you are not requesting any setup help. Handed me my new phone in a sealed box, and sent me on my way. Super shady. Asked about it later and was simply told to speak to my manager, I can't help. read more

Anjeli helped my girlfriend finally get a new phone with the greatest customer experience ever. Felt so welcomed and made my girlfriend feel special which is the most important thing. Will definitely be coming back when I need a new phone! Thank you Anjeli!!!!! read more

Shakira was the absolute sweetest and most helpful when getting our new iPhone 14's Would recommend anyone to come here and get service:)

10/3/22 I went into this Verizon store on a Friday morning and immediately was assisted by AJ. He was patient and made the process of switching from my old carrier to Verizon, and also helping me to choose a new phone, as easy and quickly as possible. After leaving the store, I had to call Verizon a few times and AJ was kind enough to pick up the phone each time, and actually called me back right away when he couldn't come to the phone. I went back to the store the next morning for more assistance, and this time, Manager Shakira and Tech Jelly assisted me and were so kind and patient. I am so happy to be with Verizon again and will definitely refer my friends to this friendly store. Thank you all for your help! Rosie read more

DO NOT GO TO THIS LOCATION!! TERRIBLE SERVICE!! If I could do a -1 I would. My phone was completely destroyed by myself. I totally take credit for its demise. All I needed was a replacement. Asked the young lady for one and all she wanted was to sell me accessories I didn't need and kept encouraging me to use Verizon Internet service again which I did not need. The other sales person asked the lady helping me "Would you like anything from Taco Bell"? She stops helping me and starts to talk about her order. SERIOUSLY? Finally we settle on a phone option. Had to wait for 10 minutes for the safe to open to get it. Ooops the safe got stuck while opening and had to wait another 10 minutes which in that time tried again to sell me stuff I didn't need or want. Then she proceeds to tell me I owe money to pay off the broken phone. No problem for me I just need a phone. Finally the safe opens and guess what??? The phone we agreed upon is not there. So frustrated I left came home and did it all online which I guess I should have done in the first place. read more

Absolutely horrible customer service. The lady on the counter has been rude on multiple occasions. Coming to this store has compelled me to move out of Verizon. They charged extra stuff without your knowledge and when i went to rectify they were least bothered. The lady that works there shouldn't be on customer facing role. Pleas go to a real store not this retail store called Victra. read more

I needed to get a new phone for my kid. Walked in and worked with Carlos, and apparently he was new there. I'll tell you more about him in a bit...nothing bad to say about him...He was very kind. The other guys [Not the manager, he's next] were like a bad version of the Jersey Shore. Guys sitting around a round table, staring you down when you walk in. Every one sitting around talking smack or on a computer. One of them even looked up and down at my 12 year old. I didn't say anything about it but it was obvious. We started working with Carlos and kept it moving when another customer walked in and sat at THE TABLE. It was like a poker game. 3 against one. I guess the man owed more than $4000 on his bill and they turned off his phone. Basically they tore him to shreds in front of everyone in the store. We had to listen to the man be called BRO and all 3 of them talking down to this man who just came in to handle his business. It had to be not only embarrasing for him but it was really embarrasing for us and we felt so bad for the guy. These little boys thinking they are all big and bad talking down to a CUSTOMER of all things. The manager didn't say ANYTHING to them, he just let them continue on. They were unprofessional, loud and obnoxious and are in the wrong business. You need to know how to do customer service and these boys all don't know a thing about it. After the guy walked out they continued to talk about the guy loudly in front of everyone!! Pathetic! The manager did try his best to help us save money but we didn't need things he offered. Carlos was the only one that was 100% professional at all times with us. As I was leaving, I told the manager how professional and nice Carlos was and as I was walking out, one of the little boys yelled " yea carlos is the best!' or some stuff like that, to which I answered, "yeah way better than you!" I think that store needs to be stripped down and re-hired, Carlos can take a cut of one of their salaries and call it a day. 3/6/2020 @ 4:45-5pm read more

Service is good but don't let the word " Verizon " mislead you. This is not an actually Verizon Store so if you need to buy a new phone. Get new contract or even anything related to the phone. Don't buy it here. They charge you extra fee on top of whatever Verizon charge you. If you are not sure which store to go to. Call customer service and let them give you the address. I made mistake and end up I had to pay $40 more. They said I can return within 14 days but it's a lie. They won't refund you the whole bill. They either charge you restocking fee even I didn't open the box. Or they won't refund that $40 which they call set up fee , I am with Verizon many years and I have to pay set up fee for this store. My bad. I didn't check the bill before I paid. I learn my lesson so I want to let you guys to be smart. read more

Very Disappointed . Spoke with Carlos , Today, in Person, with my mask. Was told the Phone I Wanted was Not Available , I Felt Disrespected by him trying to Sell Me an IPHONE, which I don't have the Patience to Learn how to use it. I Mistakenly l purchased a new Moto,Z4, After glitching Moto 2, Same Glitching! IDK . I'm Sadly no longer a Fan of Motorola. This Same Location is Where I Bought my Phone, I think end of May!? I was Unaware of the 12/14 day Trade in,(Warranty?) IDK Thanks for letting me post my experience read more

I went into this location a few weeks ago, needing to get onto my partners plan & purchase a new phone! While doing so Anjeli was SO SO SO much help! She made the process very easy even though my last phone carrier spr*nt (POS company) made it very difficult for me to switch over!! I was having a few problems with activation so I came in the following day after purchasing my new iphone 12 max pro, Anjeli & Shikira were very helpful getting my phone ready! These ladies are awesome! It was also getting super busy outside & of course due to covid there are social distancing rules that I hope everyone can understand & abide by!! They worked super fast & efficiently to try and service everyone that was waiting. 10/10 I will go back to them specifically for any of my iphone or verizon needs!! read more

Stay away, they never disclose the charges before you pay. They insert setup fees, sim card fees, membership fees that verizon themselves do not know anything about. They do not ask for approval or disclose what the charges are for before the payment . Attendants are clueless read more

Avoid this store at all cost!!! In Brief review. - Not Trustworthy - Misleading - Awful customer service What could have been a smooth transaction turned out to be a nightmare ordeal. I wasted my whole week trying to resolve my purchases. They took advantage of the fact that I went into the store my baby and was in a rush to get it all sorted. I have been a longstanding verizon customer but this experience really put me off. I wanted to purchase from a local store to develop a long relationship but I will never go back or recommend to any of my friends or family. On Sunday- June 10th 2018, I visited the Verizon franchise retail store at the Fremont Hub location with my Wife and infant to upgrade my Pay monthly mobile phones. I was also sold a Pre Pay SIM card for $30.00. At checkout I was asked to sign on a digital signature pad. Only one receipt was provided for $365.21 with the products. Later at home I reviewed the receipt in detail and found other items to the bill without my consent and knowledge. On Monday, I went back to the store for an explanation on the additional charges and was told by the Store Manger (Justin) that those charges would be reimbursed and I will get the credit in my monthly bill. That seemed odd so I asked for a written policy. I was told that they can't provide policy details and provided a web link to claim the credit which turned out to be a cancellation form for some of of items. On further reviewing the transactions on my card, I received a second receipt of $62.81 for the PrePay SIM card which also contained similar additional charges. When I asked the Manager for an explanation he repeated the same bill credit claim without any evidence. I got frustrated and left the store. I did some research and found that I was misrepresented into purchasing the items and those additional charges were never disclosed. Wednesday, I visited the store again and explained the issue to the Assistant Manager. I asked for refund for the items as I was charged without consent. I was assured that this matter will be escalated to the District Manager to get the approval for a refund and wast told to wait for her call. On Thursday evening the Assistant Manager called me and asked me to come to store to process the refund. However, when I got to the store she only refunded a few items. Contrary to our conversation over the phone, she rejected the refund for PrePay SIM card transaction informing me that the system does not allow it and the distract manager is unreachable to authorize the refund. I left the store again frustrated and without a full remedy. read more

Worst store location only one employe on the floor while another in back knows doing what. There is a dog inside the store don't know which employee it belongs to very poor customer service wasting peoples time waiting for no reason. Don't see a point have employees pick there ass and do nothing worst service ever from a phone retailer read more

The store is incredibly clean, staff are very attentive . I received a five star service by a gentleman named Josh and he was super professional and helpful ! Did he. Or only helped me with my request he tried to figure out if I need anything else - I enjoyed my experience tremendously and I will definitely recommend this location to my family and friends Thanks Ivo read more

This store will weasel and pile on fees, And you won't know until they hand you the paper receipt .. This store is not the company/carrier Verizon Wireless. Bad services Watch out Justin !!! Avoid him Can not trust !!!! I wish I knew this place before .... Justin not a guy for work this store. Bad for Verizon bad reputation !!!! I wish I read the reviews first I would have purchased my phone through Verizon I had no idea authorized retailers existed like this. read more

Went to Verizon at the hub and had a great experience. Shikira was fantastic help me I had no knowledge what kind of phone to get . Outstanding service. read more

This store is the worst verizon store I had the misfortune of dealing with for it's absolutely poor customer service and changing the terms of a sale that was given in writing by the sales associate I dealt with followed by a totally inconsiderate and pathetic store manager. Last year during Thanksgiving, i went by the store 2 days before the black Friday sale to explore options of switching network to VZ. I was told of a deal to switch and get new phones with $400 off on the day of black Friday sale. I decided to take the connections the same day as I was told I could come back to get the discount on day of and best the long lines. I was also promised to waive the fees charged to setup with managers approval. When I went back on black Friday, the sales associate went back on things he wrote on paper. He never mentioned anything about my old phone trade ins when I took the connection and that he could not give any discounts if I would not trade in my old phone's. I decided to take this to the store manager who kept me waiting for hours after the associate informed him of an issue with a sale made to a new customer with 4 lines. Finally after all talks when he also showed no consideration for what was documented, I decided to cancel the purchase. The store charged me $150 before refunding my initial payment for their troubles and leaving me to deal with the loss on money and connection to restore it back to my old carrier. Go to this if you want to go thru a painful experience. Otherwise deal directly with VZ direct store or Costco. I had not read their reviews before visiting. Now I know why they are at a 2.5 stars, which in my opinion should be a 1 star if the priority of the store is to maximize on their profits without consideration for customer satisfaction. read more

Verizon - Mobile Phones Near Me - Fremont, California