I've stopped in this store twice to upgrade family phones and each time I've received absolutely…read morestellar service. Yesterday was no exception. Greeted by Paul as we entered, we were treated with courtesy and efficiency. Knowing in advance what our options were, our quest to upgrade to a newer phone resulted in a visit of less than 15 minutes. (I believe Paul thought it only exactly 9minutes and a handful of seconds.) Regardless, we came, we saw, we bought. We're happy. Best advice: Go knowing specifically what you want...features, extras, add-ons, etc and check in advance via their website if what they have in stock meets your requirements.

All I wanted to do was change my payment from debit card to checking account to save money on the…read moremonthly bill. The Att employee looked up my acct, and it was chaos from there. He was talking all kinds of craziness about mine and my husband's emails being wrong, names spelled wrong, account being in different names, telling me I had to change info and wait for approx 4 months for things to process, etc etc. He did add if he could get things to work that we would save five dollars per phone, which would be $20 a month. After an hour of completely confusing me and getting me all rattled, he said he wanted to go consult with his manager. He returned and told me, when I had time to call Customer Service. He handed me a piece of paper where he had written down the customer service number. I was frustrated that the manager didn't even offer to come talk to me. I told the employee I was calling customer service in the store and resolving this, before I left. When I called Customer Service, I explained that I was in the AT&T store and the employee basically couldn't do anything on his end to help me after an hour and requested i call. The customer service guy said he couldn't figure out why the employee in the store was having such difficulty because he was able to pull my account up with no problem. He apologized for my inconvenience, and solved my issue in a matter of minutes. I learned a lesson... I will always attempt to call customer service, before I ever enter an AT&T store. Also, the Customer Service guy told me I would be saving $10 on each phone, total of $40 each month. So, that was more invalid information I was given in the store. The best thing about my whole experience at the AT&T store was the employee walked me over to the door and opened it for me to leave. I did inform him my issue was resolved quickly, and customer service questioned why it was so difficult for them to handle it in the store.

I would suggest avoiding this location if possible, and make sure you end up in a company owned…read moreretail store, not one of these authorized resellers. Today I visited this location to simply upgrade a line of service in order to get a new phone for my son. The representative was helpful in recommending a phone based on his needs and the current promotions, but that's where any positive feedback ends. This representative took me all the way through the upgrade process, concluding with the transaction, then muttering "ok, it's ordered". At no point did he say that the phone was not in their inventory and would have to be shipped. My expectations were to leave with the device in hand as it was for my son's birthday the following day. There was nothing they were able or willing to do to reverse the process so I had to phone AT&T in order to reversed their work. This then caused a delay in my ability to upgrade the phone in a timely manner since the system is now showing, there was already upgrade in process. While I was being helped, a woman entered into the store and circled around for a few minutes before abruptly leaving. The representative helping me makes a comment to me regarding people and how impatient they are. He never even bothered to greet her or give any insight on how long it would be before he or someone else could help her. Nothing. In addition to the lack of clear communication, the two employees who I saw in the store we're sloppy and lethargic. Appearance even seemed somewhat unprofessional. Wearing a beanie to work is cool, and all if your employer allows it, but when your partner it with my comments above, I assume these guys just rolled out of bed and barely made it into work.

Horrible service here. They don't help you at all and make you do most of the work especially with…read morecalling the company about an issue ATT made. Kameron was very rude and didn't want to help me. Update: i believe that the manager and associates here are racist.

I had a very good experience at the Apple Store in Cool Springs, Franklin TN. They replaced the…read morebattery in my Iphone14 for only $99 plus tax. It would have been $139 elsewhere. I got there late in the afternoon at 5pm on a Sunday. They were packed, very busy. The manager said they would fit me in but it may take a little while. 2 hours, not bad. They close at 6 but some people had to work til 7pm. Thank You Apple Store.

What a miserable experience. The worker that high jacked my appt slot had new level of…read morecondensation. He could only speak with patronizing tones. I gotta tell you it felt real bad to be giving them my very hard earned money. I'm sitting here looking at my new laptop and already hate it. I'm Considering returning it. I've yet to take it out of the box. Thanks for making the Apple shopping experience so bad.

I don't leave reviews often but when I do it's because the establishment went above and beyond my…read moreexpectations. I stopped into T-mobiles new location after having become extremely frustrated with the service at Verizon right before this visit. I could t take it anymore, I was determined to switch providers. It couldn't have been more of a polar opposite when I walked into T mobile. The manager and assistant manager Justin turned my day completely around. Not only did they hook me up with a great new phone they also gave me $300 off on a speaker and an incredible deal on an iPhone watch. Besides all that, over the next hour or so they were extremely patient with me as many other customers came in and wanted help as well. Not only did no one leave, but they all ended up getting help simultaneously while they dealt with me and every one of them smiled and seemed to be enjoying themselves. Go by Verizon and tell me how it is there, me personally, I'll never go back. Thanks for the incredible service Justin and thanks to the manager (forgot his name) y'all I rock and I will def be back.

Assured of 2-300 mb home service. If screen shots would upload it verifies less than 4mb download…read moreand .17 upload.

I had a terrible experience with AT&T mobile. We had been with T-mobile/Sprint for years but were…read moreenticed to switch to AT&T after getting their internet service. After three days of being strung along we decided to switch back to T-Mobile. AVIYAH was amazing! She helped us get straight for over there hours! She deserves a bonus! We are so thrilled with the professionalism and dedication she displayed in helping us back to normal! Can't recommend her enough!

Poor service by the team. Several customers went in for the t mobile Tuesday item. They just said…read more"no, we're out." No apology. Nothing about another store might have them or trying to ask them for us. Then when we all left they just went back to their conversations like we were bothering them. I contacted customer service shortly after I got home and didn't get any response that way either. Overall, just a poor showing by t-mobile.

Friendly service, replaced the battery on an iPhone 5 that was no longer serviceable by Apple. Not…read moreoriginal part of course, but everything went great and I got a working device in the end. Service took a couple of days due to having to order the part.

I was sent here by asurion to fix the back glass on my phone. Within a week, Apple confirmed that…read morethe motherboard was completely fried and the mag safe charging option was never even hooked back up.

We had a new refrigerator delivered at work took at, purchased from Electronic Express. This review…read moreis for the delivery/install team... and I would give 6 stars if I could! I received a text about 10 minutes before they arrived and a call once they were at my building. From start to finish this team of three (I wish I could remember their names) was the picture of customer service. I could not ask for a better experience or kinder or more or professional men. They were removing and taking our old fridge with them and then installing our brand new one. Between navigating the water valves, measuring doorways to ensure no damage, cleaning the fridge and floor after install, and the constant communication during the process - I can only send virtual kudos and say thank you! If you need an appliance I request you please check this company out. They will take care of you.

After my parents had a good outcome with their experience with EE at Cool Springs, we decided to…read moregive them a shot with a washer and dryer at our brand new home. Day one after receiving them, wash one, water was everywhere. All over the floors, lower part of the walls in the Landry room and hallway. We called, they said they would call by EOD to schedule a service appointment because there was water damage and no one called. So we followed up the next day. They said they would call to set a service appointment... no call. My wife called again. She spoke with Jim the service manager. He assured her that he would have someone come out at a certain date and time. She subsequently got a confirmation text with completely different info than what was discussed. We were then sitting at one week without a washer. Made one last call to speak to the store manager. He didn't seem the least bit concerned about our issue. Seemed like I was bothering him by calling. I told him to just come and get them and issue a FULL refund. Guess what... got a refund. Not a full one. They refused to refund the delivery fee for delivering damaged equipment. And, they didn't even hook up the dryer correctly either. We paid extra for a steam kit and such, never even installed it. EE is a joke! Heck - we were even told by one of their employees, there was a manufacturer defect in some of these models but that they would rectify it. And still got nowhere with them. What a waste of time and money (the delivery fee). We will never do business with them again. Truly, terrible customer service experience.