I went in with an issue with my phone service and the sales associate was rude and condescending…read more When they decided they were done with helping me I was looked at with a smile and a "have a great day", and they went back to looking at their phone. Gee thanks for the help.

Kudos to Ellie (Eleanor) at the Spring Hill, TN store. She is absolutely amazing! She…read moresuccessfully corrected mistakes made by another Verizon staff member at the Farragut, TN Verizon store involving a complicated phone number porting scenario from an AT&T business account to my account. Because she handled that so well, I trusted only her to upgrade two other phones and plans on my account. These phones belonged to my sons, one who lived out of state. This involved trade-ins and my phone bill jumping up and down. Again, she answered all my questions and navigated that so that in the end, there were no negative surprises. I'm sure there are many capable people at Verizon, but I will only go to her in the future because I trust her completely! Thank you so much for all your help...you are the BEST!!!

WTH? Why the negative reviews? These guys are awesome! Dakota is great, and helped us switch 3…read morephones over to Apple 13s Loaded an AT&T SIM card into my old Verizon I phone 6. And more Gave us $800 credit $350 credit $300 credit on old IPhone X, 8 and 7 The manager, Julian and Jonathan were amazing on our first visit. They helped my 80 year old mom w a new Apple Watch and new iPhone SE (perfect) NOT crowded. So really a nice experience in a small store

Poor experience -- unwilling to upgrade phones because I wasn't a new customer or adding lines…read more New IPhones are held for new customer or added lines, but if you have been a long time customer then you must order and wait for shipping and activate from home and deal with the hassle of shipping your phone later. I was able to verify with AT&T customer service that this isn't a corporate policy and just the local store. AT&T wireless service isn't great in the area so they should attempt to make up for it by having the best people in place to keep customers.

I have used this service multiple times to have my smart phone repaired. I have always found them…read moreto be fair and open about the repair possibilities and effective and efficient in repairing the device each time.

My iPhone screen smashed when my phone fell off the roof and the guy that was at this branch did…read moreabsolutely stellar job of replacing my screen in under an hour and a half. His service exceeded my expectations. I would highly recommend this location for repairing your phone with Verizon insurance.

Had a great experience a few years ago. A few weeks ago, that went down the toilet. Went to go…read morebuy a replacement phone for my son. Bought the phone outright, as I didn't want to finance, or have my current bill changed in any way. Manager (who drives a white BMW and was in a rush to leave) was in a rush to get us into a new plan, said we could move to better plan, at the same rate as our current plan. Two weeks go by..... Get the first bill on new plan, and it's almost $70 more each month. I go to the store to ask why/dispute new charge, and I have to handle any billing questions. Candidly, I was completely lied to about the new bill rate. After an hour of AI and "chat bots" I was finally able to get our bill back to previous amount. Complete waste of time actually going to the store.

Could give them a zero if I can Went for the second time to…read morethat place to be told the manager who does the overrides for whatever is needed is not there.. I need to wait for the manager 20 mins while the store is closing in 20 mins.

I went to Main Street Tech Repair to get my shattered screen replaced. They got me in the same day,…read morewhich I appreciated -- but just one day later, the new screen started acting up. It was still usable, but clearly defective. I reached out to them and was met with a rolling eyes emoji and was told to come in Tuesday because they were closed Monday. Not exactly professional. By Tuesday, the screen had completely failed. I couldn't see anything except for lines across the display. I texted ahead and told them I was coming. Once there, I asked for a refund because I no longer trusted the service and wanted to take it somewhere else. I declined to let them take the screen off again -- I had just paid them two days earlier, didn't drop the phone, and didn't expose it to water. Something clearly went wrong with their repair. The woman working there got visibly angry, and when I stepped back, she shoved the phone toward me and told me to leave multiple times. I said I wouldn't go until I got a refund. She left to the back while here husband was the one taking care of the business. After nearly an hour of back and forth, I was forced to sign a waiver refusing their warranty just to get half of my money back -- after only two days with a broken screen. This business is incredibly unprofessional, rude. I actually felt unsafe and intimidated during the experience. My apple watch even thought i had something going on because my heartrate was over 130 doing nothing.They claim to be Christian-owned, but they certainly didn't treat me -- or my property -- with any care or respect. I strongly advise against going here. Save yourself the stress and take your phone to Apple who values their customers and stands by their work.

They gave my friend a defective screen that messed up 2 days after the install then kept telling…read moreher to get out and how they "don't care about their reputation", very unprofessional.

My iPad's glass was cracked and I was looking for a repair shop close by that could do same day…read morerepairs. I called the store to get an estimate and approximate repair time. Josh quoted estimate and repair time on the phone and said I could get my iPad fixed same day! Repair took about 2 hours and iPad looked and functioned like new! Josh was professional and friendly and let me know that return customers get a discount. I would strongly recommend The Pod Drop in Spring Hill!

I broke my screen on my IPHONE! I was thrilled to drop my phone off and picked it up 2 hours…read morelater. Service and response was exceptional!

I switched over from being with AT&T for years and years... and the sales associate was pleasant…read moreand very helpful. I left the store feeling satisfied. I got the family plan, and I am super happy with the unlimited data. The slow down in speed hasn't even really been noticeable. So much cheaper.

just left the store phone charger port was damaged needed a new phone I had the insurance I was…read moretold this store where I bought it could not help me. Told me to buy a new phone I said why I HAVE insurance Sorry call the 800 numbers They ripped me off. I now will cancel both phones and go with someone lese. They told me I wasted my money taking insurance, I said YOU sold me the insurance. They said Again I can not help you call the 800 number. Next customer

My IPhone 11 went out on me a few days ago. It sounds dramatic, but my entire life was on that…read morephone. My alarm to get up in the mornings, pictures and videos, voice recordings, voicemails... Literally everything. Irreplaceable things. I'm very sentimental and hold on to just about every thing. My husband took my phone to Apple at Coolsprings Galleria and they told him that the motherboard was fried and unfortunately nothing could be saved. I had my meltdown, of course, and accepted that I would have to get a new phone without all of my data. The next day I bought a new phone. I purchased an iPhone because one of my closest friends convinced me that I would want it in case my data had actually transferred to my iCloud. I got home and checked. It had not. I spoke with another close friend and she recommended Cell Phone Genie Inc. in Franklin. She's used them many times and they have always been able to help her. As a last ditch effort, my husband and I made the drive to Franklin today. Omar walked me through what it could be and said he needed a few hours. I got EVERYTHING back. To say that I am happy is an understatement. I did not have high hopes. Highly recommend them to ANYONE. Thanks for sticking through and reading!

Super fast work. Easy in easy out. Replaced an iPad screen $125. No idea if that's a good deal but…read morethey were fast and professional. If somethings broke maybe try these guys! Tell them Blu sent you. They have no idea who I am!