Staff is nice, but this is not the location for your Amazon returns. I've been to this location…read moremaybe 5 times for returns and 3 of those I have been turned away. Scanner isn't working today we can't do returns, we don't have any labels, we don't have any boxes. There is always something, but it's also a matter of customers waiting in the designated return line for some time before an employee addresses it. Almost like that's not my "section" not my responsibility to inform anyone kind of mentality. I've been to two other locations many times without a problem.

I believe Staples has Amazon Returns to get people to shop in their store. A few weeks back I came…read morein for an Amazon Return and no employees acknowledged me. After about 5 minutes I ask someone in the print area if someone was available to do Amazon Returns. She simply said, You just have to wait! I told her I am not demanding just asking. She just looked the other way. No acknowledgement, no someone will be with you soon. After several had lined up at the Amazon return counter a staff came over and did my return but let me know that they didn't have we enough staff to do this and he would probably just shut down the Amazon Return station soon. Not having staff is difficult. I understand. I thought maybe it had been a hard day. Then I remembered it was Saturday at 10:10 am and Staples had just been open for 10 minutes and the staff I encountered were already tired of customers.I realized I was not welcome at Staples. I don't believe anyone would have been upset if they had to wait if they were shown a bit of human kindness.

Kindell was exceptionally helpful with getting my materials printed in a timely manner. Will be…read moreback again!

I recently used FedEx to cut a perfect bound book and spiral it for me. It was great and cheaper…read morethan I would have thought. Quick turnaround, great experience.

I went in for a lumber MRI. They were great! They walked me through every step and ensured I had…read morea disc and the correct paperwork before I left.

After reading the horrible reviews this morning (all 2 years and over), I thought I would leave a…read morereview myself. Our appointment was at 2:00 and we got there at 1:45 for two CT scans. We were checked in immediately, called back before 2:00 and back in the car at 2:12. Everyone was very nice and efficient. So there.

Went to make a Amazon return. Tons of people in line for the machines with 3 employees behind the…read morecounter doing nothing. I asked why we couldn't just give them to her and she said it was the owner's preference. Definitely will go to a different UPS next time.

The gentleman working was very nice and helped me with my returns…read more The store is very clean and it's a large store. They offer a lot of services such as passports, scanning, printing, and faxing. Highly recommend this location

Excellent work, very knowledgeable, professional, and fair rates !!…read moreTroy was right on time and knew exactly what needed to be done. He stayed to assure everything was working correctly - which it was. I especially appreciated his ability to come to my house for the work. :-)

My fairly new, but of course out of warranty desktop computer decided to try early retirement and…read morewould not boot up. After spending a few hours on the phone with Costco and Lenovo I decided life is too short for this brain damage. I called Troy at this unpretentious business and he promised to take care of it. To my surprise these days of so many businesses seemingly not caring about customer satisfaction, Troy delivered, and at a reasonable cost. There was a small hiccup after I picked it up, but Troy jumped on it and solved the problem. My brain is healthy and my data crunching unabated. It's good to know where to go when computers misbehave.

I came here for the first time today, service was friendly and quick. However, I must add, I was…read morecompletely shocked and blindsided at the up-charge on stamps. The price is $25 a pack! I bought 2 and paid for them before I realized this. When I asked, wow, stamps have gone up THAT much since last time I bought them, he said there's a small add on for not having to go to USPS and stand in line......I don't feel $9 for 20 stamps is an appropriate "convenience up-charge fee" for a pack of stamps.

Cannot sing my praises high enough for the customer service of all the staff here at this location!…read more I needed to ship about 20 large boxes as part of a cross country move and about 9 of them were wardrobe boxes. Not only did they come to pick them up for me at my home (and drive me to the store and take me home again) but they also advised me on the way pricing was done (that it's done mainly on volume not weight) and so that if I was able to fit the clothing down into some of the smaller boxes I had left over I would save HUNDRED's of dollars per box! Then, on top of that they actually helped me to repack all of said boxes on site for no fee. These guys are fantastic and it's clear that the owner Pratik sets a standard of excellence and high integrity in his store. I have also utilized this location for Notary services previously, which went smoothly. Every time I have stopped in, there is almost never a line and this past time there was a greeter who literally held the door open for me when I walked in! If you ever need to use UPS in Franklin, this location is your best bet hands down! Thanks Pratik, JP, Connor and team!

These guys have always been helpful and professional. Twice I took in my phone /IPad, thinking…read moresomething was wrong and the young men explained it was fine and demonstrated to me how to fix the problem. They didn't charge me even tho I took up their work time. They also replaced my Ipad screen that was cracked quickly. I don't hesitate to go in if I am not sure about the problem. Very pleased.

I have used this service multiple times to have my smart phone repaired. I have always found them…read moreto be fair and open about the repair possibilities and effective and efficient in repairing the device each time.