Had a great experience a few years ago. A few weeks ago, that went down the toilet. Went to go…read morebuy a replacement phone for my son. Bought the phone outright, as I didn't want to finance, or have my current bill changed in any way. Manager (who drives a white BMW and was in a rush to leave) was in a rush to get us into a new plan, said we could move to better plan, at the same rate as our current plan. Two weeks go by..... Get the first bill on new plan, and it's almost $70 more each month. I go to the store to ask why/dispute new charge, and I have to handle any billing questions. Candidly, I was completely lied to about the new bill rate. After an hour of AI and "chat bots" I was finally able to get our bill back to previous amount. Complete waste of time actually going to the store.

Could give them a zero if I can Went for the second time to…read morethat place to be told the manager who does the overrides for whatever is needed is not there.. I need to wait for the manager 20 mins while the store is closing in 20 mins.

WTH? Why the negative reviews? These guys are awesome! Dakota is great, and helped us switch 3…read morephones over to Apple 13s Loaded an AT&T SIM card into my old Verizon I phone 6. And more Gave us $800 credit $350 credit $300 credit on old IPhone X, 8 and 7 The manager, Julian and Jonathan were amazing on our first visit. They helped my 80 year old mom w a new Apple Watch and new iPhone SE (perfect) NOT crowded. So really a nice experience in a small store

Poor experience -- unwilling to upgrade phones because I wasn't a new customer or adding lines…read more New IPhones are held for new customer or added lines, but if you have been a long time customer then you must order and wait for shipping and activate from home and deal with the hassle of shipping your phone later. I was able to verify with AT&T customer service that this isn't a corporate policy and just the local store. AT&T wireless service isn't great in the area so they should attempt to make up for it by having the best people in place to keep customers.

We have been to several AT&T stores for various different reasons. The a level or service and…read moreattention we received at this store was top shelf. Our customer service rep Cam was very knowledgeable and very helpful.

From the owner: AT&T has been in the technology business since--well, since the invention of the telephone in 1876…read more Ever since then, we've grown our company and found new ways to connect people to what they love. Along the way, we've invented or pioneered the use of all kinds of technologies: rotary phones, TV, mobile phones, transistors, transatlantic and transpacific cables, communication satellites, touchtone service, the 911 emergency number, the Unix programming language, fiber optic networks, VoIP service, and more. Today, we're a world leader in communications, media and entertainment, and technology. Now that we've acquired both DIRECTV and Time Warner, we're building a truly modern media company that will create the best entertainment and communications experiences in the world.

I have used this service multiple times to have my smart phone repaired. I have always found them…read moreto be fair and open about the repair possibilities and effective and efficient in repairing the device each time.

My iPhone screen smashed when my phone fell off the roof and the guy that was at this branch did…read moreabsolutely stellar job of replacing my screen in under an hour and a half. His service exceeded my expectations. I would highly recommend this location for repairing your phone with Verizon insurance.

I am giving this store 3 stars only because of the manager. My rep Jafarius was great ... 5 stars…read moreto him! Unfortunately, it appears he was admonished for making sure I was happy customer. I have been with Verizon for over 21 years. I went in for an iwatch for my child. Left with a new phone and 2 iwatches! Unfortunately, the manager pulled Jafarius away while he was assisting me and my family and questioned him on the time devoted to us. Other reps were with customers just as long. If Verizon is no longer client focused - mine and everyone else should go elsewhere.

Outstanding Service from Kenny Lenard!…read more I stopped into the Verizon store to replace my phone, and Kenny Lenard was an absolute professional from start to finish. He helped me get set up with a brand-new iPhone Pro that had just come back in stock and made the entire upgrade process quick and painless. On top of that, Kenny assisted me with switching over to Verizon Home Internet. Not only was the setup smooth, but I'm now paying half of what I was being charged with my old AT&T service--which was honestly terrible by comparison. Verizon has been (and continues to be) the best provider I've worked with. Huge thanks to Kenny for his expertise, patience, and top-tier customer service. Highly recommend!

I went in with an issue with my phone service and the sales associate was rude and condescending…read more When they decided they were done with helping me I was looked at with a smile and a "have a great day", and they went back to looking at their phone. Gee thanks for the help.

Kudos to Ellie (Eleanor) at the Spring Hill, TN store. She is absolutely amazing! She…read moresuccessfully corrected mistakes made by another Verizon staff member at the Farragut, TN Verizon store involving a complicated phone number porting scenario from an AT&T business account to my account. Because she handled that so well, I trusted only her to upgrade two other phones and plans on my account. These phones belonged to my sons, one who lived out of state. This involved trade-ins and my phone bill jumping up and down. Again, she answered all my questions and navigated that so that in the end, there were no negative surprises. I'm sure there are many capable people at Verizon, but I will only go to her in the future because I trust her completely! Thank you so much for all your help...you are the BEST!!!

All I wanted to do was change my payment from debit card to checking account to save money on the…read moremonthly bill. The Att employee looked up my acct, and it was chaos from there. He was talking all kinds of craziness about mine and my husband's emails being wrong, names spelled wrong, account being in different names, telling me I had to change info and wait for approx 4 months for things to process, etc etc. He did add if he could get things to work that we would save five dollars per phone, which would be $20 a month. After an hour of completely confusing me and getting me all rattled, he said he wanted to go consult with his manager. He returned and told me, when I had time to call Customer Service. He handed me a piece of paper where he had written down the customer service number. I was frustrated that the manager didn't even offer to come talk to me. I told the employee I was calling customer service in the store and resolving this, before I left. When I called Customer Service, I explained that I was in the AT&T store and the employee basically couldn't do anything on his end to help me after an hour and requested i call. The customer service guy said he couldn't figure out why the employee in the store was having such difficulty because he was able to pull my account up with no problem. He apologized for my inconvenience, and solved my issue in a matter of minutes. I learned a lesson... I will always attempt to call customer service, before I ever enter an AT&T store. Also, the Customer Service guy told me I would be saving $10 on each phone, total of $40 each month. So, that was more invalid information I was given in the store. The best thing about my whole experience at the AT&T store was the employee walked me over to the door and opened it for me to leave. I did inform him my issue was resolved quickly, and customer service questioned why it was so difficult for them to handle it in the store.

I have ATT for mobile TV and Home internet and last week I lost service for a week and now my…read moreservice isn't working again and I was directed to go to ATT store and they could turn on back up Service but after 2 hours. The rep had to go to dinner but assured me if I call this number and they will turn back up services on quickly. I called number and after over 1 hour on phone they informed me that they can't do what they promised. I would not recommend ATT for any service they have . Beware of ATT for anything. They lie over promise and no accountability for customer service.

My IPhone 11 went out on me a few days ago. It sounds dramatic, but my entire life was on that…read morephone. My alarm to get up in the mornings, pictures and videos, voice recordings, voicemails... Literally everything. Irreplaceable things. I'm very sentimental and hold on to just about every thing. My husband took my phone to Apple at Coolsprings Galleria and they told him that the motherboard was fried and unfortunately nothing could be saved. I had my meltdown, of course, and accepted that I would have to get a new phone without all of my data. The next day I bought a new phone. I purchased an iPhone because one of my closest friends convinced me that I would want it in case my data had actually transferred to my iCloud. I got home and checked. It had not. I spoke with another close friend and she recommended Cell Phone Genie Inc. in Franklin. She's used them many times and they have always been able to help her. As a last ditch effort, my husband and I made the drive to Franklin today. Omar walked me through what it could be and said he needed a few hours. I got EVERYTHING back. To say that I am happy is an understatement. I did not have high hopes. Highly recommend them to ANYONE. Thanks for sticking through and reading!

Super fast work. Easy in easy out. Replaced an iPad screen $125. No idea if that's a good deal but…read morethey were fast and professional. If somethings broke maybe try these guys! Tell them Blu sent you. They have no idea who I am!

We had a very positive experience here with the assistance of Bradley, purchased a TV (TCL QM7) off…read moredisplay bc it's so hard to find right now and the value is worth the price point. They cleaned it, packaged it up, and loaded it in to our car. Offered us an additional warranty for 5 years and at that point you get half of it back for store credit if not used, we declined but I am impressed with the offer. Only gave 4 stars bc I feel that displays should be reduced price (even just a little). Random fun fact: I found a Yeti Rambler discounted in the color I wanted, which was unavailable at most other places I was looking, including Amazon.

I went to the Spring Hill location last Saturday looking to get a new washer and dryer and Steve…read moreO'Brien was super helpful and friendly. He was very knowledgeable and made the whole process so easy. He even let me sit down and eat my snack as I had just got done working and was starving! I was recovering from a small surgery and he was very accommodating and made me feel right at home. I am so happy with our new digital LG washer and dryer in matte black. Steve did not rush me and saved me $1,000 and gave me a rebate too of $100. Every little bit helps these days in this inflated market. I love coming to this store. Everyone is always so friendly and helpful. I will always recommend Electronic Express over Best Buy, hands down! They don't treat you like a number, they treat you like family and answer all your questions. I am very happy! I will always be loyal customer and recommend all my friends and family.