very bad customer service, i repair my phone and they removed my original parts from phone and…read moreinstalled aftermarket parts. when i call them they didnt answer,

From the owner: All repairs started at $19.99…read more Repair time is the quickest in time 15 minutes maximum All phones on sale 50% off on all accessories Installment program is available With $0 down payment

John helped us transfer a corporate phone to our personal account. It required several steps and he…read morefollowed it all the way through for us. Along the way, he very casually reviewed plan options with us. He suggested saving opportunities and even sold us on a great deal for a née iPad. John was professional and helpful and made an involved and time-consuming process bearable. As a further testament to his great customer service skills, he followed up with 2 other customers about their iPads. He checked to see if they were going to come get their iPads that day in case we could have taken one of those instead of waiting.

They use deceptive practices to sell phones. Also, if you have an issue with your phone, they just…read moretell you to call Verizon.

Sending all the love to this store, and Megan specifically. She is absolutely amazing and I had the…read morebest experience here. Came in after work during the week to switch from my current carrier to AT&T and get a new iPhone. She was working alone, which I think is wrong... but she handled with ease. It took while to get things shifted while waiting for past carrier to provide the info needed, but she couldn't have been more professional, kind and sweet. We chatted and got to know each other while waiting, all the while she assisted others who were wandering in and out of the store. In the end, switching here saved me quite a bit of money per month for the same coverage! Great value. Please visit Megan soon -- she's a gem!

Jeremiah has helped me a few times regarding new purchases, helping to problem solve issues on my…read morephone, and i was able to pay my bill in store to avoid disconnection! He has been the best addition to this location! Highly rate Jeremiah for his knowledge and friendliness every time!

Unfortunately I didn't have the best experience at this location. I walked in trying to return…read moreequipment, and while I ultimately got an answer from them, I was initially met with lots of attitude and them seeming like it was my fault for trying to bring back my ATT things to an ATT store (heaven forbid). After I was able to fully explain the situation he got way nicer and was more approachable. But one shouldn't need to explain themselves to make a customer service individual approachable. The location is great and parking is easy. If they could be nice upon entry, 5 star experience!

Worst experience ever. The manager Mercedes had the biggest attitude ever and because of my…read moreexperience here I switched to TMobile.

4.5 If you're a…read moreT-Mobile customer and you have to go to a store (buy a product, pay a bill, shop for a friend, check out the inventory), get in your car and drive to Nolensville Pike. I don't even know the official part of the city/metro the store is in. All I know is that I had several stores much closer to my home in East Nashville and I, happily, made the long drive to this store. And, I'd do it again. You should as well. Are you following all this? For some unfortunate reason, trips to the cell phone store can often be extremely frustrating experiences. They don't have to be. Rod (the manager) and his crew will make sure that it's not. I dealt entirely with Rod and found him to be nice, knowledgeable, easy to work with, and very accommodating when it came to making sure I got the item that best suited my needs. Y'see, I'd had my previous phone for far too long. It wasn't a flip phone but it was a few years old (which, in this landscape, is too long*). It has seen better days. The side of the phone was held together by tape. The screen was cracked. I had to manipulate the on/off button with external instruments in order to get it to work. I had a TV producer tell me to never take it out in public. It was in sad shape. I'd planned on getting a new phone but between the research, the haggling, finding a store, etc., I never quite had the time. Well, a pretty big opportunity was coming up and I couldn't walk through the door with my jacked up phone. So, I went online, I asked friends, I researched... and I found the phone I wanted. But, I couldn't find a store. All of the stores I researched had complaint after complaint of surly service, unhelpful employees and rampant frustration. I knew the deal. Part of the reason I didn't buy a new phone in Miami was because of those same issues. When I came across the review of this Nolensville Pike store, I didn't know if I could believe the hype. Believe it. For as long as I live in Nashville and Rod is heading up this location, this will be my T-Mobile store. Heck, if/when I move to Franklin... if Rod's still there, this will be my store. T-Mobile customers of Nashville, come here. Ask for Rod. You're welcome. *Disgustingly first world. Agreed.

The employees at the store are ok. The T mobile plans are horrible I'm only with them because I…read moreused to be with sprint.

If you go to this store I hope Kerrec is your associate…read more We arrived 20 mins before closing on a Monday night. My mother is in her 70s and doesn't do well with tech (major understatement). After her own issues with her pre-paid phone, no connectivity, her driving around having people call me at work from random phone stores bc her phone was disconnected that day, I told her to meet me in nolensville. we decided to get her in our apple family and put her on our plan. I was completely stressed when I walked in at 6:40, just hoping we could get something for her by the time it closed. Kerrec was great and assured me we would get what we needed and not worry with the time. He was incredibly patient with my mother, whose accent makes her English very hard to understand. We were there until 7:30, well after closing. We settled on an iPhone and he showed her how to work it. He told her to come back if she had any problems. Well, she returned the next day because she forgot her password and was having issues with face recognition. (She lives in Murfreesboro). I was at work and all I can say is bless this young man and his patience with her. Thanks Kerrec.

I felt physically unsafe yesterday due to a tall, young, male employee named DANE E. He literally…read moretold me he would not allow me to leave the store as he stepped towards me in a threatening way. We were the only 2 people in the store and there's no doubt in my mind he was trying to pull something shady with me and felt he could because I was alone. Long version: I purchased a new iPhone 17 Pro and wanted to trade in my iPhone 14 Max. I was told there was an $800 trade-in credit for my iPhone 14. Dane helped me delete all of my information from the old phone, confirmed I wanted to trade it in for $800 and then told me he was unable to give me a receipt for the trade-in credit because their printer was broken. I asked him to email it to me. He emailed me a receipt showing a TRADE IN CREDIT OF $0.00 I showed him the email and he told me that the receipt was incorrect, I would be getting $800 and I should get a second email soon. I told him I would wait in the store to receive the second email showing I was getting an $800 credit. I could tell that frustrated him, and the second email never came... he again said I should just go ahead and leave because the printer was broken. I then said I'd just keep my old phone until the printer was fixed and he could get me a receipt showing the $800 credit. THIS IS WHEN HE STEPPED TOWARDS ME, LOCKED EYES WITH ME AND SAID IN A THREATENING TONE "IM NOT GOING TO ALLOW YOU TO LEAVE WITH THAT PHONE". I took a step back and stated "I'm not going to leave my phone without some sort of proof I'm getting the credit", and asked him to call a manager. At this point he was visibly angry, began raising his voice, and said he could call a manager but "wasn't allowed to call anyone in front of me" so he'd have to go to the back to make the call. I said OK. He again said I was not allowed to leave with my old phone so if I wanted him to call a manager, he would be taking my old phone with him to the back. I was legitimately speachless **It was at this point I began wondering if I could beat him to the door if I took off running. I wondered if he was going to physically attack me over this phone... I strongly felt he was attempting to steal my phone and was 100% physically intimidating me.** My mom was waiting in the car. I called he her on speaker phone and said I needed her help, that Dane wasn't allowing me to leave. She asked if she should call the police and I said maybe, that Dane said twice he wouldn't let me leave the store. My mom came in Screaming YOU CANT HOLD MY DAUGHTER HOSTAGE, Casey get in the car! And I ran out. I am shaken up over this and don't want anyone else to have this experience. My husband tried to call the store and ask for a manager. The person who answered the phone said there is no manager and the GM doesn't allow anyone to give out his number... (I suspect this might have been Dane, not wanting us to tell management what happened) I would love to hear from owner/manager.

Wow! This guy was great! Hasib was the only who even offered to help me. When I got to the…read morebusiness, he welcomed me very kindly and got straight to work. He explained my issue and did what he said he could and everything worked great. Give these guys a try, they truly care about your customer experience and will even share info to random questions you may have about your phone. Very very happy here! Please ask for Hasib. Great guy! I recommend for people who are not techies!

I had a good experience here. I changed my screen as very cheap and high-quality. I recommend it's…read morea good place. Good quality great service.

Fixed my mother's cracked phone screen quick and efficient! I will be back for other needs!read more

From the owner: We have Been repairing electronics since 2011read more