The employees at the store are ok. The T mobile plans are horrible I'm only with them because I used to be with sprint.

I have been there before and everyone professional, fast service, had some technical knowledge I guess a few things have changed. Pretty simple? I had about operation of phone. Young man who waited on me was apathetic, unfriendly and just tried to brush me off to a 'phone store ' I love T- mobile, but if some people don't belong in customer service read more

Long story, but I wanted to switch cell phone companies, I stopped by this tmobile store. Everybody was super professional. Karina was super helpful. It seemed like the people working there was a team. Great service. read more

4.5 If you're a T-Mobile customer and you have to go to a store (buy a product, pay a bill, shop for a friend, check out the inventory), get in your car and drive to Nolensville Pike. I don't even know the official part of the city/metro the store is in. All I know is that I had several stores much closer to my home in East Nashville and I, happily, made the long drive to this store. And, I'd do it again. You should as well. Are you following all this? For some unfortunate reason, trips to the cell phone store can often be extremely frustrating experiences. They don't have to be. Rod (the manager) and his crew will make sure that it's not. I dealt entirely with Rod and found him to be nice, knowledgeable, easy to work with, and very accommodating when it came to making sure I got the item that best suited my needs. Y'see, I'd had my previous phone for far too long. It wasn't a flip phone but it was a few years old (which, in this landscape, is too long*). It has seen better days. The side of the phone was held together by tape. The screen was cracked. I had to manipulate the on/off button with external instruments in order to get it to work. I had a TV producer tell me to never take it out in public. It was in sad shape. I'd planned on getting a new phone but between the research, the haggling, finding a store, etc., I never quite had the time. Well, a pretty big opportunity was coming up and I couldn't walk through the door with my jacked up phone. So, I went online, I asked friends, I researched... and I found the phone I wanted. But, I couldn't find a store. All of the stores I researched had complaint after complaint of surly service, unhelpful employees and rampant frustration. I knew the deal. Part of the reason I didn't buy a new phone in Miami was because of those same issues. When I came across the review of this Nolensville Pike store, I didn't know if I could believe the hype. Believe it. For as long as I live in Nashville and Rod is heading up this location, this will be my T-Mobile store. Heck, if/when I move to Franklin... if Rod's still there, this will be my store. T-Mobile customers of Nashville, come here. Ask for Rod. You're welcome. *Disgustingly first world. Agreed. read more

Every time I go to this T-Mobile location, it seems like the employees there actually enjoy working and tend to work together. I get a positive vibe every time I go! I personally worked with the store manager Kajin. She made sure my transition from my previous carrier was as painless as possible. She helped me set up all my phones and even made sure my Netflix was up and going before I left! She went above and beyond to make sure I was satisfied!! read more

Horribly slow service. Don't go here unless you have a lot of time to lose

I love TMobile and this location. The staff was very helpful when I was looking to change phones and add a line. He went through a lot of options with me and answered my multitude of questions. I appreciated the extra attention. read more

This is by far the best store front I been in Ahmed is the best will work with you and take good care of his customers. To the point that if he moves I'll probably move my business with him . Look the service read more

Great service. The girls there were terrific. We were from out of town and since we weren't familiar with the area decided to go to a store closest to our hotel. read more

I purchased a iPhone X and UE Megablast at this location last night with a bad battery. I took the phone back in for a exchange and to purchase another one. Manger told me that I could not return and to drive 25miles to the closest apple store. I could have jail broken it, took something out, did anything to it. I have been with T-Mobile for 15years, I've had a late payment once in 15years and no returns period. An I get treated like I'm intentionally deceiving them. I returned my megablast, apple fixed the battery issue. I will be returning this device tomorrow. Never will I choose this store again. read more

The staff at this store in my opinion pretty good. The problem is with insurance claims the company they use totally rips you off when you file a claim they give you the phone they want you to have not the phone equal to the one you have after a hefty deductible it's not fair to paying customers taking my business to another company beware of this scam read more