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    Apple CoolSprings Galleria

    2.7 (115 reviews)
    Closed 12:00 pm - 6:00 PM

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    Customers waiting inside Apple Store
    Jacobia D.

    Had to visit this Apple Store to resolve an issue with an IPAD. I made an appointment online. Loved the location as it was easily accessible by parking in the JCPenny lot near the men's section and entering into the mall interior area. The store is big and bright with great displays and space to wait. Although I had a 10:30 am appt, I had to check in and wait line everyone else who just walked into the store. Despite going on a weekday, the store was crowded. I moved to a table and waited for 35 minutes to be assisted. The staff was friendly and helpful. The tech immediately started working on resolving my issue which required an update. She periodically checked in on the progress while assisting others. Eventually, the process completed and she was no where to be found. I finished the process on my own, unhooked the IPAD and exited the store. I recommend but I am hopeful I never have to return for any issues.

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    1 year ago

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    12 hours ago

    Went there to purchase a new MacBook Pro; couldn't get anybody to take the time to even notice I was in the store.

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    4 months ago

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    2 years ago

    unless you want to spend hours waiting for an apple genius, buy online or somewhere else if you must have an Apple product

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    Ask the Community - Apple CoolSprings Galleria

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    Not right now but iPhone 16 can be opened from the back to replace battery due to an EU regulation

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    Review Highlights - Apple CoolSprings Galleria

    I came back a week later looking for a new case for my iPhone 5 and got exactly what I needed!

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    Office Depot - Computer rolling bags

    Office Depot

    (18 reviews)

    $$

    I wanted to hit an OfficeMax and realized that it's all Office Depot in Nashville. I ended up going…read moreto this one in Franklin. It was a clean store. Aisles were wide. Staff were around, but I never interacted with any of them. It's crazy to me that back-to-school promotions have already started. Maybe there are year-round semesters here? My grad school started in mid-August for the fall semester, so maybe it's not wacky. The clearance section is small. It's in the left back corner of the store. There were some nice tumblers, but I have enough of them! The washrooms are at the back of the store. The women's was clean and nicely stocked. I like looking at rolling computer bags. There were a couple that were on sale, but they are all black and boring. I enjoyed looking at the brush and calligraphy pens, too. It was nice to browse around. I didn't find anything that I had wanted, which my credit card was thankful for. (236)

    This Office Depot is located on Cool Springs Boulevard and sits in the large shopping plaza…read morealongside Bed, Bath & Beyond, TJ Maxx, Gamestop and several other eateries and retail shops. I stopped by in search of a drafting chair due to a higher than average desk I have at home. There were not many employees on the floor, so I was not able to get assistance in my search until I went to the register and spoke to the cashier. The cashier was super friendly and helpful. He offered to look up locations that may have them around the area, as drafting chairs were only carried at specialty locations or online. I wasn't that pressed, so I just asked for the location details. In addition to that information, he also offered other solutions for taller desks such as mountable keyboard drawers and trays. Sadly they did not carry those either, but it did give me good idea for a cheaper alternative. Overall, the location is dated and in need of an update, but the shelves are stocked and the service was top notch!

    Electronic Express - Kitchen lifestyle demo 2

    Electronic Express

    (29 reviews)

    $$

    After my parents had a good outcome with their experience with EE at Cool Springs, we decided to…read moregive them a shot with a washer and dryer at our brand new home. Day one after receiving them, wash one, water was everywhere. All over the floors, lower part of the walls in the Landry room and hallway. We called, they said they would call by EOD to schedule a service appointment because there was water damage and no one called. So we followed up the next day. They said they would call to set a service appointment... no call. My wife called again. She spoke with Jim the service manager. He assured her that he would have someone come out at a certain date and time. She subsequently got a confirmation text with completely different info than what was discussed. We were then sitting at one week without a washer. Made one last call to speak to the store manager. He didn't seem the least bit concerned about our issue. Seemed like I was bothering him by calling. I told him to just come and get them and issue a FULL refund. Guess what... got a refund. Not a full one. They refused to refund the delivery fee for delivering damaged equipment. And, they didn't even hook up the dryer correctly either. We paid extra for a steam kit and such, never even installed it. EE is a joke! Heck - we were even told by one of their employees, there was a manufacturer defect in some of these models but that they would rectify it. And still got nowhere with them. What a waste of time and money (the delivery fee). We will never do business with them again. Truly, terrible customer service experience.

    What went well? In one word Esric Da Silva! He was knowledgeable, approachable, and helpful in our…read moredecision making for new kitchen appliances. We did our due diligence in asking questions and he did not disappoint! The promotion EE had was spot on. Thank you Esric. We will be back because of you.

    Apple CoolSprings Galleria - computers - Updated May 2026

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