I understand Wooster Ohio is run by an Internet mafia, but this is unacceptable, the most expensive…read more10MBps and they can't even keep it going. I was on the phone with them for over 3 hours! and they hung up on me. Occasionally it will hit close to 10 but half the time it's down or runs under 1mbps, I have included photo proof. They say the line is fine, and blame your computer as if you are downloading some magical internet killing file. Half the time I can't even pull up youtube or netflix let alone watch a video at 240P. This is by far the absolute WORST isp internet provider I have ever seen, AOL dial up was more reliable 20 years ago.

I have to agree with the other commenters here wholeheartedly. Century Link is - by far - the…read moreabsolute worst company I have ever had to deal with. (They make AT&T & Verizon seem wonderful by comparison!) A ZERO star rating would be too generous; only negative stars would be appropriate. From the first call I had with them to request service, to the very last call to cancel the service and dispute charges, every single interaction with their Customer Support has been infuriating. Be prepared to be on the phone for at least an hour and be disconnected or transferred accidentally at least twice. (And you can forget about using their online customer support!) First, they called to "confirm" my request for service. The woman was unintelligible and rude and I thought that she was a prank caller or had the wrong number. When I asked the caller to confirm her identity she hung up on ME! Then she apparently marked my account request as "fraudulent" thus SUSPENDING my account mid-setup. I then had to go through the entire painfully long setup process again. Then the router delivery was late. Then it took them an additional week to "activate" the service. (Apparently their tech guys don't work on weekends.) When the connection was finally established it was WAY slower than promised. I cancelled almost immediately and returned the router. It took them three weeks to send me the return label for UPS. In the meantime, I printed out my own label online and sent back the router myself, foolishly thinking I had finally washed my hands of this whole wretched affair. Can you guess what happened next? That's correct! They never processed the return of the router and sent the balance to a collections agency... I spent another 45 minutes on the phone with them today, got passed through FOUR different reps, each time having to RESTATE what I was calling about, and verify my account info. (They claim that they finally cleared out my balance, but somehow, I doubt they did.) In my time as a Century Link customer, I literally spent more time on the phone with their incompetent customer support than I spent using their excruciatingly slow, overpriced Internet. My advice to you: DO NOT GET CENTURY LINK. If you are a new subscriber, GET OUT WHILE YOU CAN!!! I'll help make it easier. Here's the link to print a return label for their router: http://www.centurylink.com/home/help/internet/modems-and-routers/print-a-return-label-and-send-back-your-modem.html MAKE SURE YOU SAVE THE TRACKING NUMBER. YOU'LL NEED IT!

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

Holland Computers, they are the best! They were able to get…read moremy old desk top tower computer back running and suggested because of its age and issues to save all my files to a flash drive so I'd have all my data saved. What a wonderful idea and help. Will I return to Holland Computers for help in the future? You bet I will and recommend family and friends to Holland Computer for any repairs and help.

From the owner: Providing computer, communication technologies and web design services in northeast Ohio since…read more1989. We offer services and products that incorporate the latest technologies to bring you a complete solution.

We have had Armstrong since they first came into Candlewood Lake in Mount Gilead. Previously the…read moreonly internet provider available before Armstrong, promised a measly 25 but we got only 5 to 10 sporadically because "we were at the end of the run". Needless to say, THAT was useless and it cost more. Armstrong consistently provides good reliable coverage and even offers seasonal holds for a $20 restart fee. But what i really like is their friendly availability, in unaccented English. I always feel bad when customer service is outsourced and I am constantly saying that I don't understand. Late last night, we could hear a whining sound somewhere in the house. Eventually we found it was coming from one of the Armstrong pods and the pod felt hot. We rebooted. Same problem so I called Armstrong technical support. She had me put the other pod where this one was and stayed with me until she could see everything was working. I had the choice to get the new pod mailed, pick up (no pickup place nearby), or brought out by a technician. I chose the last option because it also brought peace of mind. At the end of April, an overly tall moving truck took down the overhead wire to our neighbor. Armstrong was out first thing the next day restoring service. We have had many internet companies. Most are meh. Spectrum is beyond awful. But Armstrong provides excellent service with efficient competent help. I highly recommend them.

It would be great if you were told the same information by more than one person. Every person you…read moretalk to tells you something different.

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...

Terrible customer service on March 2. I went to pay a bill, not only did I wait for hours there…read morenobody there helping customers. Awaiting for hours on end I blame the supervisor for this and treating people terribly.

Eh, it was fine. Just dropping off my wifi router box to end my service with them. No complaints…read moreabout this location. It was easy enough to find, and relatively quick, although one of the workers who had an open line didn't even acknowledge me, so I assume she was not doing "customer service" on her computer. Just had to wait for two others in front of me. Relatively easy to find. Large sign out by the road, but a little confusing which of the small buildings to walk into.

The wait at this location is always a line of about 10 deep. Very entertaining though. Most people…read moreare there for the same thing, to complain about the high prices. I was glad there was a store in Elyria so I could cancel my service and return the equipment. The problem is not with this branch itself, but with Time Warner. Crazy $$$$

We've spent years settling for an ISP that couldn't back up their promises regarding speed and…read morecoverage, and who provided unhelpful or non-existent customer service. So, when planning the move to our new home, we knew we wanted to keep it local and step up our internet experience to include fast, reliable coverage throughout our entire home, 24/7 security and monitoring, and a customer service department that knows who we are and what products we have should there be a problem. Enter Proper Access! From first contact to determining what our needs were (as well as a few wants!) to scheduling and installation, the team at Proper Access has well-exceeded our expectations. Their professionalism and attention detail is unmatched. These gentlemen did the leg-work and took the time necessary to ensure we have fast, reliable fiber access with no dead zones. They have also made it a point to ensure we don't feel like just another income stream. If they keep this up, I'll have to invite them over for Thanksgiving! And guess what? Our monthly bill is no more than what we were paying Spectrum for their supposed high-speed access. Don't hesitate to call Proper Access for your residential internet access needs!

From the owner: NEO's premier internet service. The best customer support, ultra-fast, secure WiFi. Ditch your…read morediscount internet provider.