We got armstrong back in December. We have loved the service and the customer service when calling the 877 number have been kind and helpful. But when they installed my service they didn't bury the wire, they said they'd try to do it before the ground froze but if not it would be done in spring. Which is understandable. Spring came and nothing. So I called in April of 2022 they said a mistake was made on their part that the work order was closed and that they'll fix it and get someone out from the local office (ashland). I was happy with that and waited.... and waited... May rolls around and still have a wire running though my front yard. I call again explaining that this wire is making it incredibly difficult to cut my grass and same thing "we're sorry we will fix it, we'll make it top priority". June comes and still wire in my yard, it gets run over by a lawnmower, line is cut. So I call them again and complain that now since it was never done I am without service. I was told they'd forward it over to the local office and get it whenever they could. I finally got a call from the local office who asks if my service was restored. It was not restored and I was told there were not even any open available appointments. So the lady I spoke with then said they'll have someone out the next day, then they'll schedule to have the wire buried. They come out and fix it, and I have my service restored within a few days. A few days after service is restored someone comes out to bury my line. I was happy because it's finally getting done and don't have to worry about it. That was until the contractor cut my main electric wire to my house and now I have no power.... I called armstrong 877 number and spoke with someone at 430pm they said they'd send the ticket over to the local office because they would need to be the ones to cover it. I got in contact with my electric company and called armstrong back, because I am not having them come out until I know that they are going to pay for the damage that was caused. I was told local office closed at 6pm and that I would have to wait to hear back in the morning. We'll today i call at 11am wait on hold for over 20mins while the person I was speaking to tries to get in contact with the local office and their supervisors. They get back on the line just to tell me they can't get ahold of anyone and the local office isn't responding and that my ticket wasn't sent in until 540pm and that was their systems are only open until 5pm? So here I am waiting for the local office to contact me, while I sit without power. I have 0 clue when I will get it back, I have no clue when or if the local (ashland) office will reach out to me. This has been a colossal waste of time, I have spent hours on the phone with them to get resolution on 2 different problems only to be told I'm stuck waiting on their local office to reach out because they won't give me their phone number directly. I was very patient with the line bury issue and simply called once a month to get it done. I now am out of patience and considering just canceling my service and going back to my previous provider. I'm annoyed and honestly disgusted with "waiting for your local office" comments. They opened 4 hours ago and cannot be contacted, they have not reached out to me to get this problem fixed and have ignored the "highest priority" call/ticket. read more
